George at Asda Reviews 3,642

The most excruciating purchasing process ever when using their website. It’s constantly crashes when you’re browsing the items and takes you back to the top of the page.
It NEVER lets me check out and usually crashes at the payment screen then I refresh and try again and it says card payments unavailable. They must loose so much money from their 💩 website.

I ordered George clothing on 6th February. A message kept coming "There is a problem with the payment details you have submitted. Please check and try again" Checking and entering 5 times. Finally, called the Customer Support who requested a screenshot. He submitted on 6th Feb. NO REPLY received from ASDA. Tried again today following clearing the 'cache'.Same issue. One can't order using computer. Only app!!!! Worst business model. I should be giving MINUS star.

Update later this afternoon..after going round in circles I called George Asda the nice male advisor suggested a good way of contacting if a customer doesnt want to phone is via social media but in my case I dont do social media.

Anyway I explained I dont like sorting issues via phone but he was most helpful and has arranged replacement of the last part of my order to be sent to me..so fingers crossed all arrive in the next few days and all arrive not broken !

The 1 star review will remain for the no replies to my contact form emails etc re this part 12 of 12 of order and going round in circles.

Earlier today.
Really peeved now. Had a lovely advisor Zizi whom I gave 5 star review for and that still stands as Zizi was brilliant.

This 1 star now is because George Asda still have not given me an update on part 12 of 12 of my order that was due to be delivered on 27/01/2026 ,all I got instead was couple text messages and No Reply email saying delay.

I used their contact us on 30/01/2026 querying when the final part of order was arriving and nothing back,I did it again a few days later and nothing back.

So as Zizi has been so helpful with all the damaged items that arrived from this order I emailed back back via that thread and got a generic Asda No Reply email back sending me round in circles . Not happy at all with stupid No Reply emails and texts that you cant reply to.

Let a good advisor reply at least.

They have my money and I have not received several items I paid for weeks ago.

One of my parcels not delivered correctly. Failed to listen and investigate correctly. Still waiting for an acceptable response and refund.

I just love shopping online and instore. Good sale and Good quality products. Easier to click and collect.

If I could give zero stars I would. Shocking website...won't let me check out my purchase. Get some random message stating there has been a problem with your payment. Three different cards tried (all valid) even purchased an Asda gift card, still get the same message. Customer service speak from a script, help desk 24 response?. My husband tried setting up an account with his details and email address - same error at checkout.
No wonder the business is going down.
UPDATE -IT dept never came back after 10 days (have I been hacked and they are not telling me?) spoke to them again this morning (18th) been sitting here an hour waiting for a superior to w/up me.👿

I placed an order with Asda George for next day delivery. My order hasn't arrived even though I paid extra for this service. Very difficult to get in touch with customer service. Still no updates on my order but they dont mind taking the money!!

I ordered a valentines meal deal delivered. When it came 2 rump steaks worth £6.50which I ordered .and I got a small piece of steak priced at £2.99.when I rang up tp complain they tried to tell me they had run out of rump steakin the whole of asda. It's a joke wont be in asda ever again

Really unhappy I've travelled all the way to my local Asda store to buy a toaster and kettle and the offer is only available online for 20% off yet i can order online delivered to the same Asda store and get for 20% less.
Absolutely scandalous and you've now lost my custom for life.

I ordered an item and expected delivery to my local store a couple of days later.
I did not get a txt msg to confirm it was ready for collection but I went to the store anyway and was told that they hadn't had a delivery that day.
I checked again the next day and the tracking still said it was on its way to the store, I rang customer services and was told exactly the same.
I waited another day and rang customer services back because it still hadn't arrived, I was told a refund would be issued and I should get email confirmation within 24 hrs but if I didn't I should ring back again.
I have just had to ring back again because the item still hasn't arrived at my local store and I did not get confirmation of a refund, they issued a refund confirmation email whilst I was on the phone, now I have to wait upto 3 days to see if I actually get the refund.
A suggestion for Asda? DON'T take the money until the item has been collected from the store. As it stands you took my money and will have it for a week for not supplying any item and wasting my time having to ring customer services 3 times.

No stars!!! Ordered and paid for a toaster to collect. Collection day came and went. Called and was told it would be looked into and she would get back to me. Never did. I went to store, no not in but supposedly on the way. Finally today I called again, was kept hanging on for ages finally to be told vaguely it was lost. Refund will now take up to 5 days. Disgusting, no apology and didnt care less!!

Bought bedding from asda paid for delivery didnt arrive . Text a couple of times saying out for delivery then last minute it wont arrive . Then text saying not in stock. Called customer service suprise surprise they blamed it on Evri said they tried to deliver the parcel .Of course Evri have a great track record looks like both clowns are involved . Never again !!!. Trustpilot should do minus stars because min 1 star is to good for them.

Very disappointing to get the product in a way such damaged and used product. The product was with black mould dirt , wrap misaligned . I could not get support over the customer care phone either to know the next steps on this damaged product. Very unsatisfactory that the team handling the order couldn’t check the quality of before shipping the product

The refund policy is terrible. I returned a parcel as it arrived too late (apologies don’t cut it when they miss their stated delivery times!) There is no acknowledgement of their receipt of a return, even though I had photographic proof of delivery back to Asda 2 days after pickup by yodel and then it takes over 14 days for the refund to come through (I still haven’t received my refund and apparently it will not come through for another 8 days - this according to their “help agent”, who’s English was so bad I had to keep asking them to repeat what they were saying).
In total IF my refund does actually appear when they claim it will be more like 20 days, not the 3-5 days once they receive the item which I read on their site!! Of course if they’re not acknowledging receipt those time scales go out of the window!!

Absolutely awful, I ordered a set of candles with named day delivery. Set arrived incomplete so I called the helpline (I use helpline loosely)after half an hour of firstly trying to find the number . Was told I would have to return my items and would be refunded in FULL however I had to wait an age for refund and then was short changed my £5 delivery charge. As I had not received what I ordered I was expecting all of my money back, now I have no candles, had to wait in a day for someone to come and collect my parcel and am £5 out of pocket to boot . Looks like this is how Asda makes a profit from fiddling people. Will not use this site ever again and would warm others before doing so as well .

The quality is not satisfactory for the price, I expected better

Ordered items came smashed to bits after delaying the order twice nightmare trying to speak to someone will never order here again eventually received one of the orders but have not recieved the other one to be mailed and said my second package was lost and would refund my money still waiting on my refund never order from here absolute disgrace will take my customer else where

Save yourself time and please don't order from these guys. They will waste your time and the phone operators don;t care. they will put you on hold, stop speaking to you or pretend they cannot hear you and switch the phone off.

After opening my king size teddy fitted sheet I couldn’t believe what I was seeing. It looked like it had already been on someone’s bed! 2 holes and other things stuck to the back, won’t go into detail. I tried to use the site to send enquiry, took 3 days to get back to me, should be 2. Delaying tactics saying I had sent wrong order number, which I hadn’t. What happened to staff using their heads and doing their jobs! I have spent a lot with George in recent years, not anymore. Will be buying elsewhere in future and after seeing the reviews on here the only good thing is we all agree, they are useless! Buy elsewhere

George Home is the worst place to buy appliances in the whole word. I bought a tiwst blender which didn't work at all. I tried to return it but guess what? The customer representative was so rude. Because I couldn't find the receipt, he didn't even wanna listen to me. He didn't change nor refund me. Minutes later, he said I had come for the refund before. How do you get a refund without having to drop what you bought?

Asda is the worst place to buy electronics. Worst customer service, worst everything. This guy at Asda Marina Brighton is one of the worst employees I've ever seen in my life.

Now I see why their rating is poor.