Gerrards Auction Rooms Reviews 

218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, efficiency, and friendly, honest approach, making interactions pleasant and helpful. People often found valuations fair, frequently exceeding expectations, and appreciated the absence of pressure to sell. The service is described as efficient and quick, with convenient in-house packing and postage options. Customers also frequently highlight the ease of the process, noting no pressure to sell and feeling comfortable throughout their visit. Many reviewers were delighted with immediate cash payments or quick bank transfers, making transactions very convenient.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Product

Customers had positive experiences with product, with many reviewers expressing delight and satisfaction with... See more

Value for money

People report positive experiences with value for money, with many customers expressing delight and surprise... See more

Service

Clients share positive opinions on service, with many reviewers describing it as helpful, efficient, and easy... See more

Price

Users describe positive interactions with price, with many reviewers reporting that they received a fair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First experience using this service so didn’t know what to expect, but pleasantly surprised how simple and straightforward the process was. Very knowledgeable about items and honest about what they... See more

Company replied

Rated 5 out of 5 stars

Simon based at the Empress Hotel on the Isle of Man was quick, knowledgeable and efficient. Gave honest valuations from a selling and buying point of view. We've never had jewellery valued before and... See more

Company replied

Rated 5 out of 5 stars

We met Simon and Elizabeth on Wednesday 4th February. They were welcoming, informative and a pleasure to deal with. Simon gave us an acceptable price and acknowledged the sensitivity of giving away it... See more

Company replied

Rated 5 out of 5 stars

Received leaflet through door decided to go along to local venue close to me. Met Lizzy at Seamill Hydro. Seamill. She was friendly, knowledgeable and easy to talk to. Sold some jewellery and money w... See more

Company replied


Company details

  1. Auction House
  2. Art & Antiques
  3. Jewelry Buyer
  4. Online Auction Service

Written by the company

Auction Rooms, House Clearance & Jewellers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(218)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Elizabeth provided a excellent service…

Elizabeth provided a excellent service when in wick and I look forward to to dealing with her again

May 1, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Linda, Thank you for taking the time to leave us a positive review. I will pass your comments on to Elizabeth. We look forward to seeing you again soon. Gerrards customer service team.

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Rated 5 out of 5 stars

I received a very fair price from Simon…

I received a very fair price from Simon for a 1930's cocktail watch from Rolex.

May 1, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Thank you very much for your lovely review. We really appreciate you taking the time to let us know we are doing a good job. Gerrards customer service team.

Rated 4 out of 5 stars

I met Simon in Thetford

I met Simon in Thetford, Norfolk this week. Simon was very helpful and informative, of course I was hoping for more but he let me know why the prices were correct and I was happy with the reasons. I recommend Simon as fair and true with valuations.

April 21, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Lyn, Thank you for taking the time to leave us a lovely review. I will pass on your comments to Simon. Gerrards customer service team.

Rated 5 out of 5 stars

Very quick, and easy, offering a fair and reasonable valuation

Attended one of Gerrards Auction Rooms road trip sessions. The valuation was quick, and easy and valuation was very reasonable. Around what I would have expected, and way more accurate and reasonable than my experience with Hatton Gardens valuations. Both Simon and Elizabeth were very friendly and I would definitely use Gerrards again if they visited again.

April 22, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Thank you very much for taking the time to leave us such a lovely positive review. I will pass your comments on to Simon & Lizzy. Gerrards customer service team.

Rated 5 out of 5 stars

Unexpectedly brilliant

I found I had a number of pieces of jewellery I didn’t wear and wondered about going to a meeting which Gerrards occassionaly hold. I was rather apprehensive as I had not been to any before, but I needn’t have been as it was welcoming, professional and friendly. I was very happy with the money they offered me and I will certainly go again if I need to.

April 21, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Deidre, Thank you for your lovely review. we love to hear that we are offering a great service. We hope to see you again when we are next in your area if you find any more treasures. Gerrards customer service team.

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Rated 5 out of 5 stars

Consistently high quality service and…

Consistently high quality service and items - but what really makes this auction house special are the staff who work so hard to serve their customers! Thank You to you all - especially Leigh-Anne and the postage and accounts team. Fast postage and understanding of the needs of small businesses like mine

March 19, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Dee, Thank you very much for taking the time to leave us such a a lovely review. It is always a pleasure to do business with you. I will pass your comments on to Leighanne & The team. Gerrards customer service team.

Rated 5 out of 5 stars

The place to visit

Gerrards is a very friendly establishment. The staff are helpful and knowledgeable and nothing is too much trouble. They have an amazing range of collectables and jewellery etc. It's a great place to go for that "special " gift. Also their monthly auction has plenty of exciting items.

April 8, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Julie, Thank you for your lovely review. It's always lovely to see you. Hope to see you again soon. Gerrards customer service team.

Rated 5 out of 5 stars

Really happy with the valuation

Really happy with the valuation. Had a nice chat with Lizzy while Simon did the ‘valuating’.

April 9, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Emma, Thank you for our 5* review. We really appreciate it! Gerrards customer service team.

Rated 5 out of 5 stars

very pleasant and easy to deal with

Simon was very pleasant and easy to deal with,
would use again , gave us a fair price on our items.

April 10, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Sandy, Thank you for your great review. I will pass your comments on to Simon. Hope to see you again soon. Gerrards customer service team.

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Rated 5 out of 5 stars

Great service

I recently attended a valuation event in Swansea and was really impressed with the helpful service I received. Lizzy and Debs were very considerate, friendly and knowledgeable. I was very happy with what I was offered and felt no pressure to sell. I would highly recommend Gerrards.

March 26, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Thank you very much for taking the time to leave us such a lovely review. I will pass on your comments to Lizzy & Debs. We really appreciate you recommending us to friends as we will be in your area again this week. Gerrards customer service team.

Rated 5 out of 5 stars

Efficient shipping of item.

Efficient shipping of item.
Well packed and arrived promptly.

March 25, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Martyn, That's great to hear. I will pass on your comments to Carole who packed and sent your lots. We look forward to doing business with you again soon. Gerrards customer service team.

Rated 5 out of 5 stars

Gerrards/Menstrie

When Gerrards were in Menstrie I went to see Alister, who was with his dad, on two occasions. Both times it was Alister who evaluated my redundant silver jewellery and both times was delighted by both Alister and the monies offered. As someone who is up to date with spot prices the monies offered were more than fair. Would most definitely use again.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Went to valuation day @ Menstrie

Went to valuation day @ Menstrie . John and his colleague were very welcoming and helpful. John gave me an honest and fair assessment of my gold, silver and Rolex watch. No hassle whatsoever and payment was made straight to my bank account instantly. Would highly recommended and thanks again for the ease of the transaction.

March 28, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Jamie, Thank you for your great review. I will pass your comments on to John. I'm pleased the transaction was smooth and you were happy. Gerrards customer service team.

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Rated 5 out of 5 stars

Mah jong set purchase

The lot was shipped to me very quickly and was beautifully packaged.

March 27, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi William, Thank you for taking the time to leave us a lovely review. We really appreciate it. I am pleased you received your lot in good time and it was packed well. We look forward to doing business with you again soon. Gerrards customer service team.

Rated 5 out of 5 stars

Excellent

Speedy, friendly service but not 'pushy'. Good pricefor our unwanted items.

March 25, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Taffy, That's great to hear. Thank you for taking the time to leave us a positive review. We really appreciate it. Gerrards customer service team.

Rated 5 out of 5 stars

The whole experience was simple and…

The whole experience was simple and efficient from start to finish, thank you Lizzy and Debs.

March 24, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Thank you very much for your positive review. I will pass on your comments on to Lizzy & Debs. It's great to hear we are offering a great service. Gerrards customer service team.

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Rated 5 out of 5 stars

The team from Gerrards Auction Rooms…

The team from Gerrards Auction Rooms visited Cardiff today. I dealt with Lizzy and Debs who were extremely professional and helpful.
I would definitely recommend this company.

March 24, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Thank you very much for your review. I will pass it on to Lizzy & Debs. We really appreciate it. Gerrards customer service team.

Rated 4 out of 5 stars

Simon

Simon was clear on which items had value, which made it easier for us to finalise a deal.

March 12, 2026
Unprompted review
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Reply from Gerrards Auction Rooms

Hi Huw, Thank you for your review. I'm pleased Simon was able to help you. Gerrards customer service team.

Rated 5 out of 5 stars

I was really impressed with how easy…

I was really impressed with how easy and pleasant my experience was with Lizzy. It was all very clear and straight forward with no pressure at all.

March 14, 2026
Unprompted review
Gerrards Auction Rooms logo

Reply from Gerrards Auction Rooms

Hi Catherine, Thank you for taking the time to leave us a positive review. We really appreciate it. Gerrards customer service team.

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