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They keep on asking additional documentation. Even if you've provided this, they simply close the case via email since "information is missing". Skip this organisation, they are not here to help consumers!
Pretty much the same with the other complaints. This company is a scam, all expats stay away. They took money and did nothing, took more than a year, and when schedule a call, if you don't speak/understand Dutch, they will close the call. Waste of time and energy, no trust with this company. The dispute with energy company is "solved" after the company is bankrupted, SURPRISE! And impossible to get your 52 eur back if you are right.
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