Stated on initial...Arianne was prompt and professional. Helped diagnosing the problem. While reset didn't work, offer to replace despite technically being past 1 year warranty was greatly appreciated... See more
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At Airmoto, our mission is simple: to prioritize your safety and convenience on every journey. We are dedicated to engineering innovative solutions that empower you to tackle any road trip or unexpected roadside challenge with confidence. Whether it's inflating tires, securing outdoor gear, or handling emergencies, our commitment to quality and reliability ensures that you're always prepared for whatever lies ahead. Join us in our mission to make every adventure safer and more enjoyable, one inflation solution at a time.
Contact info
Dallas, United States
- 888-855-6433
- support@getairmoto.com
- www.getairmoto.com
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I needed to update shipping address
I needed to update shipping address - emailed support and within 15 min, I received confirmation of correction.
Glorious*
My experience with this company has…
My experience with this company has been excellent. There was an issue that was quickly resolved, and it reflects the commitment that the management has for their customer satisfaction.
Great Customer Service
Customer service was quick to respond, courteous and got the job done without any hassel.
Excellent customer service
Excellent customer service! My Airmoto stopped working after the warranty expired, but the team stood behind their product and provided a free replacement. I truly appreciate their commitment to customers!
I reveived immediate responses and my…
I reveived immediate responses and my helper was very helpful and polite! Thank you!
Airmoto did the right thing
I had originally given Airmoto a 1 Star review but they stepped up and replaced my unit. A 5 star review now.
This worked great this morning because…
This worked great this morning because we lose tire pressure in south Florida when the nights go down in the 60°. My front tire was at 25 pounds instead of 35 pounds. Only took 5 minutes to fix it. Didn't even have to leave my house. I highly recommend this for everyone! I bought it for our golf carts but it worked Amazing on my Santa Cruz.
Lynn was great to work with
Lynn was great to work with. I really did appreciate her Customer Service and knowledge and the way she was positive and helped me fix my issue. I will definitely purchase from airmoto again
Purchased Airmoto in March 26
Purchased Airmoto in March 26. Quit working in Oct 26. After much help, they replaced unit. Thank you.
Fast response time is refreshing
It is a nice surprise when a company is quick to respond to service questions, offering immediate suggestions and asking probing questions. It is refreshing, and certainly fortifies Airmoto's reputation. I'll be proud to recommend your product and service at every opportunity!
Solid Company with a great product.
Beyond the warranty period and the company fulfilled the warranty as a courtesy.
Great group
Customer support, Ryan, was great and responded very quickly. Questions answered and problem resolved. All is good!!!
As we said in the Marine Corps
As we said in the Marine Corps: the rapid and satisfactory service you people provide is simply “OUTSTANDING!”
Goodcompany
I had questions and the HR department got back to me right away and gave an answer. Not all companies respond timely but this one does.
Support team was very accommodating
Support team was very accommodating. I will definitely recommend Air Moto
Very responsive and helpful
Very responsive and helpful! I would have been fine sending my own in for a repair, but a replacement was sent to me instead. I am very grateful for the help
Exceptional Customer Service & Fast Replacement
I had a very positive experience with Airmoto’s customer service. I had an issue with my unit, and after contacting their support team, they responded quickly and professionally.
They guided me through the troubleshooting steps, and when the issue could not be resolved, they arranged a replacement for me right away. The communication was clear, friendly, and very helpful throughout the entire process.
I really appreciate how smoothly they handled everything. Excellent customer service and a company that stands behind its product. Highly recommended!
Excellent product and after sales…
Excellent product and after sales support. Quick satisfactory resolution, and went the extra mile.
Order received within a few days
Order received within a few days, customer service replied to my email in timely manner, I have a wonderful experience with Airmoto, I didn't get a chance to try on the product just yet but I am sure it will work as they promised.
Thanks Airmoto
Airmoto's Superb Customer Service!
Last year I purchased an Airmoto "Smart Air Pump" Model BP198, but today is the first time I tried using it. When I could not get the air hose to release, I called the customer service number and spoke to "Lara." She was courteous, kind, and quite helpful. Per her request, I sent a recorded video, demonstrating the problem with my unit. Lara responded promptly to my email, notifying me that a replacement unit will be shipped to me at no charge. I am very pleased with the customer service that I received from Airmoto, specifically from their rep, Lara, and I would highly recommend this company to all. Thank you!
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