Snap Reviews 

35
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

The fabric they use is not good the seaming tear and totally useless after a wash in machine might aswel use as a rag cloth

Rated 1 out of 5 stars

It give me the wrong location to get my coach and I ended up not going on my journey! I even went to 2 coach stations and both said they didn’t the company Snap and my ticket wasn’t valid.

Company replied

Rated 3 out of 5 stars

It was simple and easy to book a journey. Unfortunately, the driver was delayed at the pickup due to an accident in London. It was over 1.5 hours late but they kept us informed of developments. Will t... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Oxford to Bristol and back (takes roughly 1 hour 15 minutes each way). Much better than the National Express which takes 3 hours to travel the same distance for a higher fare.... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Welcome to Sn-ap: Premier league coach travel, on‐demand. Our system matches people wanting to make similar trips with the top drivers and coaches from the the country's very best independent operators.


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1.5

Bad

TrustScore 1.5 out of 5

35 reviews

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1.5

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(35)

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Rated 5 out of 5 stars

Fascinating trip by bus

Fascinating trip by bus

I was looking for a last minute ciach ticket from London to nottingham and came to the getasnap website. Unbelievably book a ticket and have a nice ride to my destination. Very friendly driver, so flexible.

November 15, 2018
Unprompted review
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Reply from Snap

Thank you!

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Rated 5 out of 5 stars

Was shocked how good the service was!

Was shocked how good the service was. Bus tracking map is literally to the second, bus picked me up and dropped me off on the dot! Coach driver very friendly. Love that you can choose to get on and off at a variety of locations which makes it very convenient! Just wish they had more coaches!

November 2, 2018
Unprompted review
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Reply from Snap

Thank you Rebecca. We hope to see you on board again in 2020!

Rated 5 out of 5 stars

Comfortable coach

Comfortable coach, departed and arrived in London from Cardiff on schedule and driver was polite. I will definitely use this company again

November 2, 2018
Unprompted review
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Reply from Snap

Thanks Liz!

Rated 4 out of 5 stars

Cheap, friendly travel

First coach was lovely, on time, toilet on board and even had a drinking tap to keep our bottles filled up with. Comfortable and painless easy journey. Second coach felt a little more cramped in the seats with not much leg room but still manageable. Again toilet on board very handy for those long journeys! Overall can’t complain with the ridiculously low price we paid. Will definitely be using Snap travel again!

November 2, 2018
Unprompted review
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Reply from Snap

Thanks so much Amber. Hope to see you back with us in 2020!

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Rated 5 out of 5 stars

I had an unexpected emergency come up…

I had an unexpected emergency come up and had to get to London asap. I checked out the train fares and it was ridiculous 😩 so I had no choice to coach it. ( I’m not so keen on coaches) I came across snap and was confused as I’ve never heard of it. I checked it out and was lured in by the cheap price. So I immediately booked my tickets. It was free aswell 😂 First time using this service. It was amazing.
Extremely friendly driver! &!Clean coach!

October 31, 2018
Unprompted review
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Reply from Snap

Thank you. Glad we could help!

Rated 5 out of 5 stars

We travelled from Birmingham to London…

We travelled from Birmingham to London (27/10/18) using the Moseley pick up.
Very impressed with the service as the coach was great and arrived bang on time to pick up and drop off points. The coach was from Solus coaches and driven impeccably by Gary.

The only negative is that we have to return by train on Wednesday despite really wanting a return SN-AP journey as there was only a 5pm departure. But hopefully there will be more journeys to choose as the service gets busier.

I’ve also heard whispers that the Moseley stop is being removed ? Please reconsider this as it was popular when we boarded and is a very local stop for us to use regularly. If local stops are removed I feel it moves away from the main objective for SN-AP offering local picks that rival NX coaches. Overall a good service and will recommend and use again .

October 31, 2018
Unprompted review
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Reply from Snap

Thanks Scott!

Rated 5 out of 5 stars

The best

Honestly, I thought the coach was going to come late but it acc came on time. So much better then national express! Deffo using again!

October 31, 2018
Unprompted review
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Reply from Snap

Thanks Ameena. Hope to see you on board in 2020!

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Rated 4 out of 5 stars

Decent run

Decent run, reasonable coaches but hardly luxury as Snap suggests but considering the price that's no unreasonable.

One downside no wifi on board except on the X90 Snap

October 31, 2018
Unprompted review
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Reply from Snap

Thanks very much.

Rated 4 out of 5 stars

Fab and reliable bus service

Fab and reliable bus service. My girlfriend and I were picked up on time from Baker Street and were greeted with a smile and bottle of water. Our journey to Bristol was smooth, efficient and comfortable. Would recommend to a friend.

October 31, 2018
Unprompted review
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Reply from Snap

Thanks Miles. See you on board again soon :)

Rated 5 out of 5 stars

Fantastic company

Fantastic company, excellent prices, good drivers and varied pick up and drop points.

October 8, 2018
Unprompted review
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Reply from Snap

Dear Dan, thank you vey much for your feedback. We are delighted from seeing you had a pleasant experience and we look forward to seeing you on board again very soon.

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Rated 1 out of 5 stars

It give me the wrong location to get my…

It give me the wrong location to get my coach and I ended up not going on my journey! I even went to 2 coach stations and both said they didn’t the company Snap and my ticket wasn’t valid.

October 8, 2018
Unprompted review
Snap logo

Reply from Snap

Dear Zari, we are extremely sorry to hear you missed your coach. As an on demand intercity coach travel service we work with local coach Operators so we have independent Pick Ups and Drop Offs. All the information regarding your pick up would be in your order confirmation e-mail on the "details" section where you can find google maps directions , the address and an actual picture of where you need to wait for the coach. In that e-mail you can also find the name of the Operator running your service. Info have also been texted to you in the morning with driver name, vehicle registration and a link to track the trip. We can also see that other passengers booked at your stop managed to board and the information sent were accurate. We tried to call you this morning but couldn't get through, therefore, we have left a Voice Mail. We'd love to hear from you about what went wrong so we can follow up from there. Please send us an e-mail to helpteam@getasnap.com or give us a call back on 02080882475 and we'll be more than happy to have a better look into the issue. Looking froward to hearing from you.

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