I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more
Easy to order guided by clear precise reviews from others. Delivered on time stated. Clear instructions on using the oil and have seen improvement in second week.
Product took a little longer than anticipated to arrive. The cream itself is very creamy and easy to apply. Been using every day since arrival, day and night. Can see some improvement but early days... See more
Company details
Written by the company
Experience visibly firmer, smoother, younger-looking skin with every application.
Contact info
Netherlands
- info@getcellu.com
- getcellu.com
Breach of guidelines
Love the way it quickly absorbs
Love the way it quickly absorbs. It feels so light and I love the fragrance.
I still have never received the…
I still have never received the product. Then it says I have a subscription! I never signed up for that. And furthermore i haven’t eve received the product. not cool
I am being consistent in using this…
I am being consistent in using this product. It goes on easily, does not stain fabric. Best post is it appears to be working. I will try more of these products.
Very difficult to cancel a subscription
I haven’t received my first order yet, but I inadvertently ordered a subscription at the same time. Please make it easier to cancel a subscription. It took several searches and emails before I could cancel which could only be done through an emailed link which expires after 24 hours.
I started using your product 10 days…
I started using your product 10 days ago & I am already seeing improvement in my skins appearance, & my skin feels much softer as well.
I appreciated the prompt responses and…
I appreciated the prompt responses and genuine care to help me get the best result for me.
Thank you.
Horrible customer service
I had a subscription with this company. I rescheduled my July shipment to August but they sent my July shipment anyway! They first told me it was a glitch in their system and I had nothing to worry about. They refused to reverse the charge and basically told me to get over it. I consider this very poor customer service. I have cancelled my subscription.
Great & prompt customer service!!
Quick response to questions
Great customer service
I just ordered my first item today and had a question and Mathilda from customer service emailed back right away. That is awesome!!
Early days
It's early days yet, I've only been using it for a few days but my skin certainly feels softer. Again it is too early to say whether the crepey skin is improving but hopefully I'll be able to update my review in a few weeks
I have given 4 stars only because of…
I have given 4 stars only because of the length of time it takes for my order to reach me. 5 stars for customer service though
Thank u for the quick response
BRAVO!
I was very pleased.
I have received my order now and I am one jar short of the purchase.
Karen Coomer
404-886-8213
Excellent customer service
After an order I realised that I'd also signed up for a subscription. Which I didn't want. I contacted them and got a very prompt response. The problem was sorted out very quickly. Excellent customer service.
Have only been using the cream for…
Have only been using the cream for about 2 weeks so really haven’t had enough time to tell a difference yet.
The team is very accommodating and…
The team is very accommodating and helpful
Prompt response and communication and…
Prompt response and communication and delivery product is lovely. Only just started using it. I’m more than likely will purchase another one at substage
I was really surprised just how good…
I was really surprised just how good this cream is ! I will be ordering more when I get low
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
