Cellu 

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Rated 4 out of 5 stars

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more

Rated 1 out of 5 stars

The cream didn’t suit me so I gave it to a friend who has been using it religiously but unfortunately no improvement. Also may I suggest to make it clearer on your first order that it is not a “one of... See more

Rated 1 out of 5 stars

They made it impossible to not sign up for a subscription without my notice. I've been trying to cancel the order before they sent it and only get their chat bot. I feel like I've been scammed and... See more

Rated 5 out of 5 stars

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more

Company details

  1. Beauty Supply Store

Written by the company

Experience visibly firmer, smoother, younger-looking skin with every application.


Contact info

Breach of guidelines

All reviews

(328)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

I have been waiting for the product for…

I have been waiting for the product for three weeks. I have 30+ emails of them telling me it’s in the process so far a $3.49 refund and no product this company is a fraud.

May 29, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hello,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.

We sincerely apologize for the delay and any frustration caused by the repeated updates you received. This is not the experience we want for our customers.

We would like to look into your case immediately and make things right for you. However, we are unable to locate your order based on the information provided in this review.

Could you kindly share your order number or the email address used when placing the order? Once we have this, we will be able to investigate your shipment status and assist you further as quickly as possible.

We appreciate your patience and look forward to resolving this for you.

Kind regards,
Cellu

Rated 3 out of 5 stars

I have been using this for 2 weeks

I have been using this for 2 weeks . I do see a difference in the texture of my skin. My issue is excess skin and thinning . I am seeing improvement and this is giving me the motivation to keep using it . Lovely thick cream absorbs well .

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL AND AVOID. DIFFICULT TO GET REFUNDS AFTER SUBSCRIPTION HAS BEEN CANCELLED

I thought I had ordered 1 tub of the cream but they stated I had arranged for a monthly subscription. I cancelled the subscription online but they said that another tub had been ordered despite my cancellation. I have had to block them with my bank in order to stop them taking any more payments. Be careful and avoid

June 12, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hi,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.

We have carefully reviewed your case, and our records show that the subscription option was selected during checkout. We can also confirm that your cancellation request was received prior to the next billing cycle. However, at the time the cancellation was processed, the next order had already been prepared and left our facility for shipment, which is why it could no longer be stopped.

That said, we want to assure you that your subscription has now been fully cancelled, and no further products or charges will be processed going forward.

We understand your frustration and apologize for any inconvenience caused. If you need any further assistance, please feel free to contact us directly so we can help.

Kind regards,
Cellu

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Rated 5 out of 5 stars

I noticed the biggest improvement after

I noticed the biggest improvement after about a month of daily use. The crepey texture has reduced and my skin looks tighter overall. it's not perfect , but it's a clear improvement compared to before.

June 9, 2026
Unprompted review
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Rated 4 out of 5 stars

Good so far

Good so far, early days but my wife wants another pot so that speaks volumes. Delivery a little slow but everything else is 5*

June 4, 2026
Unprompted review
Rated 4 out of 5 stars

The jury is still out

The jury is still out. I’ve been using twice a day for about 10 days. I have not seen much improvement. I’m still hoping.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Cellu just doesn't work!

Cellu is sold by the company as a fantastic cream to treat crepey skin. I can honestly say I have been using it for about 3 months and it hasn't made any difference. A lot of hype and its not cheap. It plays on womens issues with the change in our skin as we get older. I definitely will not be purchasing it ever again. Dont waste your hard earned money.

May 28, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hi,

Thank you for taking the time to share your experience. We're sorry to hear that our product did not meet your expectations.

We understand how disappointing it can be when a product doesn't deliver the results you were hoping for, especially after using it consistently for several months. While many customers report positive experiences, we recognize that skincare results can vary significantly from person to person due to factors such as skin type, age, lifestyle, and individual biological differences.

We appreciate your honest feedback and will share your comments with our team as we continuously work to improve our products and customer experience.

If there's anything we can do to assist you further, please feel free to contact our customer support team directly.

Kind regards,
Cellu

Rated 5 out of 5 stars

This product is easy to apply

This product is easy to apply, has a gentle, pleasant odour & is doing wonders for my skin.
The order took a while to arrive but it was worth the wait.
I am confident to go out with my arms & legs exposed as it is looking and feeling soft & moisturised. Thank you!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Long-lasting effect

I’ve just started using the cream. What I noticed right away is how pleasant it is to apply — it spreads easily, absorbs well, and doesn’t leave any residue. The effect lasts for hours; my skin feels hydrated and well nourished.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

love this product

love this product. only been using it 2 weeks, and already see a lot of improvement. i will continue to use this product.

May 23, 2026
Unprompted review
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Rated 4 out of 5 stars

Still assessing but …

I’m only giving a 4 at the moment as I have only been using it for a couple of weeks. I love the texture and the fact that’s it does t have an overpowering smell. My arms are looking better so I’m sure the score will raise as time goes on

May 23, 2026
Unprompted review
Rated 2 out of 5 stars

You changed the formula

You changed the formula. The original product was amazing. Unlike it, the new formula does not absorb well and stays sticky all day, yet somehow does not moisturize all day. The new formula, unlike the original, irritates my eczema slightly, and does is not nearly as effective in smoothing out crepey skin. Finally, the new formula obviously has eliminated the coconut oil which has its own benefits, and helps with absorption. The new product smells vaguely toxic rather than fresh and clean. I will not be ordering again. I’m still debating whether to return the product I have. Very disappointing, as I had finally found something that I was really happy about using. Now I have to start all over

May 19, 2026
Unprompted review

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