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Coconut Reviews 

796
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I’m surprised seeing so many positive reviews no one is mentioning Coconut’s scammy cancellation policy and the reason they won’t succeed as a product.There is no option you can cancel the subscript... See more

Company replied

Rated 4 out of 5 stars

I've got most things worked out , but its really annoying that the texts for logging in don't come through, they did at first but now I have to look in email , Update , they are looking into a sof... See more

Company replied

Rated 5 out of 5 stars

As a sole trader I’ve used many accounting softwares in the past & coconut is by far the best, most straightforward & reliable. Being able to attach my receipts, so not having to keep the paper copy... See more

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Rated 5 out of 5 stars

I’ve played around with lots of different accountancy software and none of them match the ease and simplicity of Coconut. I’m a freelancer and find it hard to keep track of several different accounts... See more

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Company details

  1. Accounting Software Company

Written by the company

Coconut is simple accounting & tax software for self-employed people and accountants. Our mobile-first tax app helps self-employed people track income, send invoices, categorise expenses, and work out how much tax they owe in real-time. And through the Coconut Portal, accountants and bookkeepers can get instant access to all of their clients’ real-time accounting information, whenever they need it—making it easy to prepare their sole traders for Making Tax Digital for Income Tax, spend less time chasing paperwork, and uncover major opportunities for revenue growth.


Contact info

4.0

Great

TrustScore 4 out of 5

796 reviews

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4.0

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(796)

38 reviews in the last 12 months

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Rated 2 out of 5 stars

Ramping up the fees

I signed up to Coconut because my needs are very simple with only small amounts of money involved and they advertised a fee of just £3 per month for the smallest businesses. All good, no problems until they suddenly announced that £3 was rising to £9 /month in one hit! I contacted them to ask if this was right and to express my displeasure. They said I could apply for a reduced fee for a small user - but would have to apply every single month! Like I've got nothing better to do. And they can SEE my accounts and that they're still tiny. And now the monthly fee has gone up again to £9.95. I intensely dislike companies that hook you in with a promise of reasonable, realistic costs then dump their promises and start fleecing you. I'm looking for a better solution. Thought maybe Ember - but I just read the reviews. I don't even have to do tax returns anymore so I probably only need my bank statements.

January 1, 2025
Unprompted review
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Reply from Coconut

Hi Avril, Thank you for sharing your feedback, and we’re really sorry to hear about your frustration with the price changes.

Just to clarify, the £3 plan you mentioned was introduced over 3 years ago, and since then, we’ve made updates to our offerings to better support our users as they grow. We have also tried reaching out to help resolve your issue, and we’re sorry if you didn’t receive the assistance you needed. Our goal is always to make things easier for our customers.

We’d love the chance to support your business further if you’re open to it. Please don’t hesitate to get in touch if you’d like us to assist in finding a solution. Thanks - AG

Rated 5 out of 5 stars

Great app

Great app, with customer support, that do support you, & reply in a timely manner, give it a try you won't be disappointed,

December 6, 2024
Unprompted review
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Reply from Coconut

Thanks for the great review, Mark! I'm glad you like using Coconut :) - AG

Rated 5 out of 5 stars

Hi Aiden

Hi Aiden, It's taken me a while to get back to you. I'm enjoying using Coconut, with one or two provisos.

(1) I use it for 4 properties that I let out, helped by a Lettings & Management firm. They pay me "netted out" income after deducting expenses like management fees etc. These payments of course show up in my linked property bank account. I understand how to correct for these "netted out" payments by doing a manual correction - but I guess there may be no way of getting around this slightly cumbersome manoeuvre.

(2) The numbered "boxes" on HMRC's tax form for Property Expenses - don't really tally with the business expenses options available on your drop down menu choices on Coconut. It would be good not to have to lump things together under "Other Costs" For example - where do "management fees" go, "costs of services provided" - ie gardening, or "service Charge". All in all - Coconut is nearly brilliant. I'm using it to feed information into my GoSimple Tax form.

I realise things are evolving, as MTD-ITSA is not live yet. The HMRC boxes that I have to use are:- 26 Rent /Rates/Insurance/Ground Rents. 27 Property Repairs & Maintenance. 28 Loan Interest & Other financial Costs. 29 Legal, Management & Other Professional Fees. 30 Costs of Services provided including wages. 31 Other allowable Property Expenses. 37 Cost of Replacing Domestic Items (if need to record separately)

I think many Landlords like me would appreciate it greatly if the Coconut drop down menu choices for "expenses" included more of these areas. I hope you don't mind my rather lengthly comment. Please keep going - it's great. Brian

September 21, 2024
Unprompted review
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Reply from Coconut

Hi Brian, thank you so much for your feedback! It’s incredibly helpful. I’ve shared it with our development team. We're always looking for ways to improve, and your input will definitely contribute to this. If you have any more suggestions or questions, feel free to reach out anytime. - AG

Rated 5 out of 5 stars

Perfect for book keeping my little…

Perfect for book keeping my little business. So simple and straightforward to manage my accounts - separating business income and costs from my general day to day account management. I love to be able to attach my receipts to spending. I can see at a glance how much turnover and profit I’m making. The recommendation how much to put aside for tax is also a very useful feature.
Delighted I found this app. 😊

September 8, 2024
Unprompted review
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Reply from Coconut

Many thanks for leaving us this review, Stewart! I'm glad you're enjoying us Coconut - AG

Rated 5 out of 5 stars

Coconut accounting software is brilliant!

After trying other well known accounting software which weren’t easy to use, I tried a months free trial with Coconut and hey presto! Very easy to use and keep up to date with my accounts/tax/income/exspenses, it also has the feature to split buisness and personal use. Needless to say I’ve signed up with Coconut on a rolling monthly basis and is very competitively priced and worth every penny, can’t recommend Coconut account software enough for sole traders/self employed etc!

September 6, 2024
Unprompted review
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Reply from Coconut

This is great to read, it's great to have you onboard! Thanks for leaving us this review Jason :) - AG

Rated 5 out of 5 stars

Amazing app

August 2, 2024
Unprompted review
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Reply from Coconut

Glad you're enjoying the Coconut app! Thanks for leaving us this review - AG

Rated 5 out of 5 stars

This online and phone app is probably…

This online and phone app is probably the best you will find for ease of use and functionality. Support is great, combine with their tax return software GoSimpleTax and life gets easier.

May 17, 2024
Unprompted review
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Reply from Coconut

Thanks for sharing your experience of using Coconut! Glad you're enjoying our software and the integration with GoSimpleTax - AG

Rated 5 out of 5 stars

Very simple to use...

Very simple to use and a great time saver in terms of bookkeeping. The tax information is very useful in order to plan for costs down the line.

May 10, 2024
Unprompted review
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Reply from Coconut

Glad we were able to help save you time, Marc! Thanks for the review - AG

Rated 1 out of 5 stars

Does not work fully.

Unfortunately this Software has not worked fully since I signed up. I have flagged various problems since and the customer service is extremely slow, it comes across like they are adverse to constructive critism.
Such a shame, it could be great, but feels like its failing. I've just cancelled my subscription even though I was given 6 months free, that's how frustrating I have found it.
The combination with Go Simple Tax feels like the company cannot cope.
I should probably be offered a refund of all of my subs, but I'm guessing that wont happen either.
If you are a Private Landlord, I would suggest you look elsewhere. Sorry Get Coconut, but you've had plenty of time and chances to fix everything.

May 8, 2024
Unprompted review
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Reply from Coconut

Sorry to read about your experience. We understand that encountering issues can be frustrating, and we apologise for any inconvenience this may have caused you. We strive to provide excellent customer service and to address any concerns promptly. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to reach out to our support team. - AG

Rated 4 out of 5 stars

Good for sole-trader invoicing and payments

I've been looking for a simple-to-use system for invoicing clients/recording payments/preparing for self-assessment tax return. Many of the systems I looked at seemed quite complex and didn't quite do what I wanted. Coconut seems to be the Goldilocks app for my needs - not too complicated, not too simple, just right. Sending invoices is very easy and the whole app and website feels quite intuitive to use. Pleased with this so far. Price seems fair too.

March 20, 2024
Unprompted review
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Reply from Coconut

Thanks for the review - AG

Rated 5 out of 5 stars

Super product

Super product. Really pleased with how it works. Makes life much easier.

February 23, 2024
Unprompted review
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Reply from Coconut

Glad we're able to help, Steven! Thank you for the review - AG

Rated 5 out of 5 stars

Easy to use, even fun!

Coconut is easy to use and I actually find it quite fun!

February 17, 2024
Unprompted review
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Reply from Coconut

Glad you're finding Coconut easy and fun to use, Benjamin! Thanks for leaving us this review - AG

Rated 5 out of 5 stars

Great app!

Have been running my business for a few years and recently joined coconut. It’s helped me really get my income/expenses in order and made self assessment a lot easier. Very user friendly, and love the fact I can send out my invoices through it. Highly recommend for small business accounting!

February 8, 2024
Unprompted review
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Reply from Coconut

Glad we're able to help, Rachel! Thank you for leaving us this review - AG

Rated 5 out of 5 stars

Clueless with finances? This is your app!

Im a freelance singer & I am completely clueless with money & tax returns and my accountant recommended this app and it’s been so useful !!!

February 2, 2024
Unprompted review
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Reply from Coconut

Many thanks for sharing your experience and for leaving us this review - AG

Rated 5 out of 5 stars

Using the app

The app very well laid out and very easy to navigate round.

January 30, 2024
Unprompted review
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Reply from Coconut

Glad you think so, William! Thank you for leaving us this review - AG

Rated 5 out of 5 stars

Really easy to use

Really easy to use, great interface. Makes recording business expenses easy and to have different income streams a breeze!

January 17, 2024
Unprompted review
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Reply from Coconut

Glad you found Coconut easy to use, Maxine! Glad we're able to help - AG

Rated 5 out of 5 stars

Simple and easy

Simple to use and easy to navigate, even for a novice like myself.

November 30, 2023
Unprompted review
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Reply from Coconut

Glad you found Coconut simple to use, Hannah! Thanks for leaving us this review - AG

Rated 5 out of 5 stars

Moved to coconut just to test it out

Moved to coconut just to test it out, so far it's perfect, so will be sticking with it for now.
Quick and easy to set up, invoices look good and are easy to produce and send.

November 30, 2023
Unprompted review
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Reply from Coconut

Thanks for sharing your thoughts! Glad your enjoying Coconut - AG

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