Getfloorsonline Reviews 70

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Getfloorsonline.com team care about their business. The team provided a very excellent service. Shannon , Duaun and Katryn helped me go through every step of the order. I appreciate their prompt respo... See more

Company replied

Rated 5 out of 5 stars

Shannon was prompt precise and accurate with everything. He was able to get me an amazing price on the tile we needed and was really thorough on making sure everything was lined up in time for deliver... See more

Company replied

Rated 5 out of 5 stars

Chris from getfloorsonline was terrific ! He was very helpful and answered all my questions and concerns. I will definitely call back when I need to order floor tiles for another client . Thank yo... See more

Rated 5 out of 5 stars

Experience was great start to finish. Jason has been a pleasure. I've placed 3 orders with him over the past few months. Extremely responsive. Then you are updated during the entire shipping process.... See more

Company replied

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 5 out of 5 stars

What a fabulous experience with…

What a fabulous experience with Getfloorsonline.com, Daniel their sales associate was amazing super easy to work with and went above and beyond to get us the best price and delivery date.
The flooring arrived on time and in perfect condition packaged very well.
I highly recommend this company.

March 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Double Charged

I ordered some flooring on line. They called me and said the order had been canceled because they couldn’t get the product. Then Gerard from Flooring Bros called and said they could get it and had me sign another document. Then they charged me for two orders and I only needed the one original order. They refused to take the product back or even apologize for the mix up on their side. The best they could do was say they would refund $500, not even worth it. Buyer be warned!! They are scam artists.

April 8, 2025
Unprompted review
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Reply from Getfloorsonline

Mr. Ross,

It appears there may have been some confusion regarding your recent transactions. You placed orders through two separate websites, yet held Get Floors Online accountable for the second. To clarify, we provided proof of your authorization — including a recorded confirmation, matching IP address, and the credit card details you personally entered. There’s simply no way we could have obtained your payment information without your direct input.

We did not place duplicate orders on your behalf — those actions originated from your end. Still, we stepped in to help facilitate a return, despite it being a special-order item from the manufacturer. As such, restocking fees applied — charges that were passed along at cost, with no markup from us whatsoever.

We understand the situation was frustrating, and we genuinely regret that our offer of store credit didn’t meet your expectations. However, it’s important to recognize that the complications arose from orders placed with two different retailers — something beyond our control.

We hope this clears up any misunderstanding.

Rated 5 out of 5 stars

Was able to save a lot of money

I was a bit nervous about ordering flooring online but was able to save a third of the total cost. I dealt with Daniel Allain and had a great experience. I ordered the flooring on March 25th at 4:30 pm and received the order at my door on April 2 before noon. I would highly recommend Getfloorsonline. Lyle Aggeler

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience.

Despite initial hesitation about ordering a large, out-of-state flooring shipment from a new vendor, my experience was excellent. Jason Jensen's professionalism and consistent follow-up, along with his manager's support, were greatly appreciated. The product arrived without issue, and I would confidently use their services again

February 22, 2025
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Rated 5 out of 5 stars

Five stars Jason customer service

Jason Jenson is great and works hard to get lowest prices. Other vendors were not as helpful and wanted to sell at the highest prices. Very friendly and fast responses. Thanks Jason!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Little to no responses, and after a MONTH they finally sent me an email after I emailed them over and over. They assured me the floor would be delivered before a job then it was weeks late. I had to purchase some floor elsewhere to start the job and they now want $728 to ship it back and restock the extra. Do not recommend to anyone.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

I tried to order flooring to match what…

I tried to order flooring to match what was in a current rental property a couple of years ago and could not seem to find anyone to help me locate it. A week ago I tried the old number I had one more time and Jason Jenson not only picked up, but helped me order the exact matching flooring at a terrific price! Great experience...will definitely keep his number for future projects.

March 13, 2025
Unprompted review
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Reply from Getfloorsonline

Thanks a ton for the lovely review! It’s so great to hear that Jason could help you find the perfect match after all that time. He’s definitely one of the best! We’re grateful you stuck with us and reached back out. Looking forward to helping you with any projects you’ve got coming up—just give us a shout!

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Rated 5 out of 5 stars

start to finish

Experience was great start to finish. Jason has been a pleasure. I've placed 3 orders with him over the past few months. Extremely responsive. Then you are updated during the entire shipping process. Tile was received well-packed with no breakage. Highly recommend!!

March 6, 2025
Unprompted review
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Reply from Getfloorsonline

Thank you so much for the kind words! We're thrilled to hear you've had such a great experience with Jason and that your orders arrived safe and sound every time. It means a lot to us that you've trusted us with multiple orders—you're the best! Can't wait to work with you again.

Rated 5 out of 5 stars

Fast, smooth, and inexpensive.

My first experience working with Chris was so smooth that he was my first call when I needed flooring again. He makes the ordering process easy, and has by far the best prices! If you need flooring, he is the way to go

March 6, 2025
Unprompted review
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Reply from Getfloorsonline

Thanks a ton for the amazing review! It was great working with you again, and we really appreciate the trust you've placed in us. Making the process easy and stress-free is always our goal. Can’t wait to help with your next project whenever you’re ready!

Rated 5 out of 5 stars

I had a best purchase experience with…

I had a best purchase experience with the Best salesman in the State of Florida his name is Jason.He answered my calls after hours and was available any time I called.After some negotiation we agreed on the price about 15,000. For engineered hardwood floor, I called several other dealers, but nobody could bit his price and he delivered the materials within a week. At this company you will get the best reliable service, I highly recommend to would be purchasers get quotes from other companies then you will come back to Getfloorsonline. John from Asheville, NC.

February 14, 2025
Unprompted review
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Reply from Getfloorsonline

We truly appreciate your kind words and recommendation! It’s fantastic to hear that Jason provided outstanding service and helped you secure the best deal. We strive to offer not only the best prices but also exceptional customer service, and your experience means the world to us. If you ever need anything, we’re always here for you. Enjoy your flooring!

Rated 5 out of 5 stars

Wonderful customer service

I have been looking for some laminate panels to go on my bathroom wall behind the double sinks. I have spent many hours online searching different sites. I finally found exactly what I was looking for on this site and filled in a form to get more information. I received a phone call from a gentleman named Daniel who was most helpful and helped me figure out the square footage and how much it would cost. Unfortunately, the cost was above my budget and I was unable to purchase this item much to my disappointment. The next day I received an email from a gentleman thanking me for contacting them and asking if I had any more questions and just doing perfect customer relations. I appreciated the phone call from Daniel and I appreciate it even more the follow-up email not many companies will do that You don't buy from them they do not bother with you anymore after that. This company certainly knows how to treat customers and I will definitely keep them on the list if ever I need something in the line of flooring.

February 27, 2025
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Rated 5 out of 5 stars

Great place to buy your tile!

I shopped around for a while for tile on our new house. Get Floors had the best price- ordering was easy and all my orders came in perfectly. Jason eaten helped to lower shipping costs by researching best location to get my tile from. I would definitely recommend them for your tile needs.

January 6, 2025
Unprompted review
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Reply from Getfloorsonline

Hi Wilson, we truly appreciate you taking the time to share your experience! We’re so happy to hear that our pricing, service, and Jason’s extra effort made a difference for you. Customer satisfaction is our top priority, and your feedback means a lot to us. Thanks again for recommending us—we’d love to assist you with any future tile needs!

Rated 5 out of 5 stars

Jason went above and beyond to find our…

Jason went above and beyond to find our flooring that was out of production and even with shipping was at a better rate then local suppliers. Delivery was on time with communication. We will definitely be using this company again.

January 8, 2025
Unprompted review
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Reply from Getfloorsonline

Thank you for your wonderful review, David! Jason is an absolute rockstar, and we’re so happy he was able to find the flooring you were looking for. Great pricing and timely delivery are what we strive for, and it’s fantastic to hear that you had such a smooth experience. We appreciate your business and can’t wait to assist you again!

Rated 5 out of 5 stars

Great service and delivery

We choose to order on line as the prices were lower. I am glad we did. The shipping was handled well, lots of communication. When delivered, the driver was courteous and made an extra effort to place the shipment in our garage. Everything was well packed and looked great.

February 20, 2025
Unprompted review
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Reply from Getfloorsonline

Robin, thank you so much for your wonderful review! We’re thrilled to hear that you had a smooth ordering experience and that our shipping team kept you informed every step of the way. We’ll be sure to pass along your kind words to them! If you ever need anything else, we’re here for you. Enjoy your beautiful new floors!

Rated 3 out of 5 stars

Unfortunate

In the beginning we loved get floors online. We ordered our floors from you at a HIGHER price because you confirmed that the material was in stock.

We were NOT notified until several days later that the material was backordered without a definite date for delivery. It is now costing us more money for the contractor to re-mobilize as we could not give them a delivery date. We would have highly recommended you if you did NOT give us a false lead. We still do not know when we will get the product

February 19, 2025
Unprompted review
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Reply from Getfloorsonline

The customer placed their order on February 19th, and it was delivered on February 28th—exactly 7 business days later, right within the expected timeframe.

There was some initial confusion regarding a product being on backorder, but in reality, it simply needed to be transferred internally. This did not cause any delay to the customer’s order.

This customer is a valued repeat buyer and has expressed satisfaction with their experience. In fact, they intended to update their review to a 5-star rating but have encountered technical difficulties in doing so. The concerns mentioned in the original review were addressed promptly and thoroughly resolved.

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Rated 5 out of 5 stars

Reliable Company with High Quality Flooring

This review is long overdue! I ordered 1250 sq. feet of COREtec Originals Premium 7 in Reserve Oak in the beginning of December 2024. I cancelled the next day due to reading bad reviews and my uncertainty if the company was a scam. The owner, Gerald Cuozzo called me back and personally guaranteed that I would receive my order and that I did indeed order from a legit business. I held my breath. Fortunately, I was pleasantly surprised on the quality of the product I received and the timeline it was shipped. My contractor installed the LVP and I am thrilled at the result.

December 5, 2024
Unprompted review
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Reply from Getfloorsonline

Thank you for your kind words! We understand that ordering flooring is a big decision, and we’re so grateful you allowed us the opportunity to prove our commitment to quality and service. Gerard and the entire team take pride in making sure our customers have a smooth experience, and we’re thrilled that you love your new floors! If you ever have any questions or need anything else, don’t hesitate to reach out. Enjoy your stunning new space!

Rated 5 out of 5 stars

Frank- he was friendly

Frank- he was friendly, fast and efficient. He ensured all my needs were met and made sure I was a satisfied customer. I would gladly use your company again for all our flooring needs.

February 20, 2025
Unprompted review
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Reply from Getfloorsonline

Chris, we really appreciate your feedback! It’s great to hear that Frank took such great care of you and made sure you were completely satisfied. Providing top-notch service is what we strive for, and we’re grateful for your trust in us. We’d love to work with you again whenever you need flooring in the future!

Rated 5 out of 5 stars

Bought tile (1000sq ft of 24"x24"). Great experience!

Bought tile (1000sq ft of 24"x24" matte flooring) through getfloorsonline.com. Chris Cort was our main man! He was knowledgeable and resourceful. We got samples quickly, he worked with our timeline and ensured a safe financial transaction. The product is great quality, made in the USA, and looks beautiful! We were even able to cut shipping cost by picking up ourselvs. Would highly recommend and we will use again if needed. Thanks again Chris!

January 30, 2025
Unprompted review
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Reply from Getfloorsonline

Erika, we really appreciate you taking the time to share your experience! Chris is an amazing part of our team, and we’re so glad he could make the process seamless for you. It’s wonderful to hear that your tile exceeded expectations. Thanks again for choosing us—we’d love to help with any future flooring needs!

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