GetGo Home Loans  Reviews 

7,132
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, supportive, and patient throughout every single step of the journey. Many individuals note that the team is extremely knowledgeable, taking the time to explain complex financial details clearly and thoroughly. People also mention the outstanding customer service and the fast, efficient communication that makes the entire process completely stress-free. Consumers consistently appreciate how these professionals go above and beyond expectations to secure favorable rates and handle all paperwork smoothly. Reviewers feel truly supported from day one, knowing they can rely on prompt responses and expert guidance until everything is successfully finalized.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional service and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional efficiency,... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user_experience, describing the process as a total dream that is... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Fabulous Service by Yolanda Rautenbach. My Bond as a non residant was tricky but she did not give up. Great service and prompt responses. Even with unexpected hurdles she never gave up. Bond Approved.... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more

Rated 5 out of 5 stars

Rozelle is fantastic! She helped me get a home loan even after my credit score dropped. She looked at our full financial picture, not just the problems, and found a way to make it work. Super experien... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(7,132)

538 reviews in the last 12 months

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Adelle

Rated 5 out of 5 stars

10 out of 10 on all levels

10 out of 10 on all levels. Adelle is very professional, helpful, goes the extra mile and I can not recommend her enough. I was over seas while she was assisting me with my bond application and she took into account my remoteness as well as the time difference and the quick communications were phenomenal. Her negotiating skills and knowledge are amazing and I am very thankful to have had her and the team assist me.

April 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional service from Adelle Kriel

I can truly say that I will never use another bond originator apart from Adelle Kriel at GetGo Home Loans. Her service is excellent, she is always professional, friendly and efficient and extremely knowledgeable. She keeps me informed every step of the way and negotiates on my behalf. I know I am in great hands with her and the response time on the bond is phenomenal. I would really give her 10 stars if I could for her exceptional service.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Adelle Riley: The BEST !!!!!!

Adelle Riley is a true professional! Passionate and dedicated is an understatement. Allow Adelle to help you achieve goals, dreams and by doing so guiding you through the process step-by-step!

From the initial interaction, 24-hours later an offer is on the table, and clear, great communication between the GetGo Team, the buyer and agent is present!

What an absolute pleasure to work with such a dedicated team!

Thank you Adelle and Team for all you do !!!

February 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Adelle!

Excellent service from Adelle!
I am a first time buyer and it was a great experience to work with Adelle. She was always there to answer every question i had through email, messages,voice messages to make things easier for me where neededed.Her prompt response and her welcoming bubbly tone over phone calls was great. Thank you Adelle

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

First time home loan - Bond originator

I am a firs time home buyer and I must say, GetGo home loans has made the process of obtaining the bond, with an incredible interest rate really smooth and easy.

I owe a huge thank you to Adelle Kriel for all her hard work and for making the process incredibly smooth.
Adelle not only did an incredible job liaising with each bank, she explained everything I needed to know and always was available to answer any of my questions.

I would highly recommend Getgo Home loans and I would highly recommend using Adelle Kriel as your agent!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

I had the best experience the first…

I had the best experience the first time I was assisted by Adelle Kriel was in 2021 and she gave me the best service explaining everything with every step of the process.

Being a first time home buyer at that time I was nervous and scared but she made it so easy after receiving the best service I came to her again when looking for another house which was last year 2023 yet again got the best service with the 2nd house I recommend her very patient and professional

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Adelle is a gem!

Adelle has been so amazing throughout this process. The offers and rate that she negotiated for me far exceeded my expectations and she helped me with so much patience and care. It truly has been amazing to witness Adelle work. Highly recommend!

January 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you

We were incredibly pleased with the service offered by Adelle. She displayed a high level of professionalism, efficiency, and thoroughness throughout the entire process. Adelle made sure to keep us well-informed and explained every detail in a clear manner. She went above and beyond to secure the best possible deal for us, treating our situation as if it were her own. We are grateful for her support and kind words.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Adelle!

Adelle has been very helpful, friendly and punctual in the process always informing us of progress. This was the best service we experienced in a very long time. Thank you for your excellent service and communication on many levels (phone call, whatsapp, email) and for going the extra mile!

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

ADELLE RILEY - bond originator

In the initial stages of my property bonding process, I encountered challenges while attempting to secure financing through my personal bank. Frustrated and disheartened, I sought advice from a trusted friend who recommended Adelle Riley from GetGo Home Loans to assist me in navigating the bonding process. Her reputation preceded her recommendation, and I can attest to the high regard in which she is held.

From the outset to the conclusion of our interactions, the communication was consistently prompt and seamless. Adelle took the time to provide valuable guidance whenever needed. The entire process became markedly more manageable with a pre-approved baseline established by Adelle, which she skillfully used as the foundation for obtaining offers from various banks.

Adelle not only secured a favorable offer but also collaborated with the banks to negotiate an even more competitive interest rate. This adjustment significantly impacted my monthly installments, showcasing her expertise and commitment to achieving optimal results.

I extend my sincere gratitude to Adelle Riley for her outstanding service and the successful outcomes she delivered.

Regards,
Theuns Goosen

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

WOW.

WOW.. What a pleasure and smooth experience I had with Adelle Riley from GetGo Home Loans. She was professional, efficient and knows what she is doing Kept me in the loop at all times and got the offers from the banks within a few days over the festive season.

Can highly recommend her services.

December 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Service

I had a great experience dealing with Adelle Kriel from GetGo Home Loans. She was professional, efficient and was on the ball. She got me offers within a week and was always available to assist.

December 29, 2023
Rated 5 out of 5 stars

Adelle was great

Adelle was great. she went out of her her way to assist. She got the best rate for us and we really appreciate it. always willing to answer our many questions. Thank you Adelle.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service from Adelle ♥️

I had the pleasure of working with Adelle as my house loan agent, and the experience was exceptional from start to finish. As a first-time homebuyer, her guidance was invaluable. Adelle's prompt and thorough responses to my emails and questions demonstrated her commitment to excellent customer service. Her warm and bubbly personality made each step of the process exciting. Adelle went above and beyond, pulling all strings to secure me a great deal. I'm grateful for her expertise, and without a doubt, I'll be choosing her for future property transactions. Thank you, Adelle, for making my home buying journey a smooth and enjoyable one!

December 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Adelle Riley exceptional service 👏

Adelle Riley is a true gem in the world of bond originators. Her tentativeness, informative approach, friendly personality and on-demand service have set an unparalleled standard. Working with Adelle turned what could have been a daunting process into a positive and empowering experience. I wholeheartedly recommend her services to anyone seeking a bond originator who goes above and beyond to ensure their clients' satisfaction. Adelle has not just earned my trust; she has exceeded all expectations, making the journey to homeownership a memorable and enjoyable one.
Adelle thank you for making this Christmas comfortable with all that savings "Santa is coming home!"

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Adelle Riley was assisting me

Adelle Riley was assisting me. Everything went so smoothly and all my questions were answered immediately. She was patient with me through the whole process and I felt well informed of what to expect. Thank you so much for making this experience memorable!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have received the best service from Adelle and Laurenza. The process was seamless and I am very happy with the bond offers that were received. I would highly recommend GetGo Home loans to anyone looking to purchase a property.

November 29, 2023
Unprompted review

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