GetGo Home Loans  Reviews 

7,089
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often noting how they go above and beyond. People frequently highlight the exceptional service and customer support, describing it as efficient and personalized. Reviewers appreciate the consistent communication and quick response times, which provide peace of mind throughout the process. Many people found the user experience smooth and stress-free, thanks to clear guidance and detailed information provided at every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the prompt and invaluable... See more

User experience

Customers had positive experiences with user experience, consistently describing it as smooth, efficient, and... See more

Response time

People report positive experiences with response times, highlighting prompt feedback and quick assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more

Rated 5 out of 5 stars

Melanie du Toit is one of the best Bond Originators. I will use her with confidence in the future and will definitely recommend her for great and professional service.


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(7,089)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Adelle

Rated 5 out of 5 stars

Adelle Riley is truly a pleasure to…

Adelle Riley is truly a pleasure to work with. She’s not only efficient and reliable but brings a calm, steady professionalism that makes every interaction feel effortless. Her commitment to creating a smooth transaction process is unwavering, and she has a remarkable talent for breaking down complex steps, anticipating our needs, and guiding us with confidence and clarity. We continue to choose to work with Adelle because every experience we’ve had with her just reaffirms how exceptional she is.

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Adelle Riley assisted me with my home…

Adelle Riley assisted me with my home loan and she truly went above and beyond to make this possible for us. I can't even explain the amount of patience she had and always willing to answer our questions to the best of her ability. what I loved most is the open communication, I didn't have to ask anything because she was always one step ahead keeping us informed about everything. thank you Adelle 🌸.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Adelle worked with both me and…

Adelle worked with both me and purchasers and gave us continous updates. She worked hard and resilently to get our client's approved. She went beyond expectations and helped someone achieve their dreams.

June 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Adelle for President

I’ve had an absolutely amazing experience working with Adelle. I appreciate her and everything she has done for me. She has made me feel like I’m her only client while I am sure she has many clients because she is so wonderful. Thank you so much Adelle for your excellent service. Highly recommend!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL SERVICE

I don't usually use other bond originators, but I had to trust my client with this one and wow!! Was I pleasantly surprised. It was such a BIG pleasure working with Adelle from the start of the application till the bond grant was signed. You really have a passion for your job and as a property practitioner I really am so thankful for my clients bond. DANKIE ADELLE - Justine Reynolds Chas Everitt Durban South

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Adelle

I had the pleasure of working with Adelle for the second time, and once again, she exceeded all expectations! Her professionalism, efficiency, and dedication made the entire process seamless and stress-free. Adelle’s expertise and commitment to finding the best solutions truly set her apart. She dis her absolute best to help me find the best option. I highly recommend her to anyone looking for an exceptional bond originator. Thank you, Adelle, for your outstanding service!

February 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service from Adelle at GetGo Home Loans

We recently had the pleasure of working with Adelle from GetGo Home Loans during our bond application process, and we cannot recommend her highly enough! From start to finish, Adelle demonstrated professionalism, efficiency, and a genuine passion for helping her clients.

Her knowledge of the bond application process was impressive, and she guided us through every step with patience and clarity. Adelle took the time to understand our needs, answered all our questions, and kept us updated throughout the process, making what could have been a stressful experience smooth and straightforward.

What truly stood out was her dedication. She went above and beyond to ensure we got the best deal possible, negotiating tirelessly on our behalf and providing invaluable advice. Her friendly demeanour and proactive approach made us feel confident and supported every step of the way.

Thanks to Adelle's hard work and expertise, our bond application was approved quickly, and we’re now excited to move into our new home. If you’re looking for a bond originator who truly cares and delivers outstanding results, Adelle from GetGo Home Loans is the one to call. They work with all the Big Banks.

Thank you, Adelle, for your exceptional service! We are incredibly grateful.

January 23, 2025
Rated 5 out of 5 stars

I had the pleasure of working with Adelle

I had the pleasure of working with Adelle, who was incredibly helpful and patient throughout the process. Her turnaround time was impeccable, and she provided a truly personalized service. Thank you, Adelle, for securing the best bank deal for me—I truly appreciate your excellent support!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless Bond Process Delivered with Passion - Even During the Holidays!

What can often be a stressful, drawn-out, and complicated process turned into an absolute breeze thanks to Adelle’s expertise and dedication. In a few days, she managed to secure the best bank deals, negotiate better rates, and get everything finalised – all during the notoriously slow Christmas week when most people are away on holiday!

Adelle’s attention to detail is exceptional, her communication is prompt, clear, and professional, and her passion for outstanding customer service is top-notch. She went above and beyond at every step, making what could have been overwhelming, feel seamless and effortless.

You do need to play your part though and get your paperwork and documents prepped and sign and return these promptly, This process is also made simple and is expertly done with clear instructions and useful calculators and supporting information.

Thanks to Adelle, I now have a bond in place and a new home – something I thought would take longer than it did. From seeing the property to having the bond in place took 5 days. I can’t thank her enough for her efficiency, tenacity, and genuine care. She absolutely deserves every one of these 5 stars. I couldn’t recommend her more highly!

December 27, 2024
Rated 5 out of 5 stars

Exceptional Service from Adelle and Annelene!

I recently worked with Adelle and Annelene, and I couldn't be happier with the experience. From start to finish, they were incredibly helpful, responsive, and engaging. They made what could have been a stressful process smooth and straightforward.

Adelle's expertise and guidance were invaluable, and Annelene's attention to detail ensured everything ran seamlessly. They kept me informed every step of the way and answered all my questions with patience and clarity.

If you're looking for a bond originator who truly cares and goes above and beyond, I highly recommend Adelle and her team. Thank you both for the outstanding service!

December 13, 2024
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Rated 5 out of 5 stars

Passion, Efficiency, Care

Adelle and her team are passionate about their role in assisting homeowners to secure finance to purchase their dream home, and this translates into the incredible service they deliver, even with interesting applications.
Thank you so much for assisting clients so efficiently and caringly through the process!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Adelle and Annelene, the best in the industry!

To Adelle and Annelene we cant thank you enough for the fantastic service you have given! you guys have fought tooth and nail to get us the best offers from multiple banks and every time we want to accept you present us with an even better offer! Working with you was an absolute pleasure, taking calls even if it was after hours, that one on one personal interaction was great with fluent and up to date feedback all the way, best bond originators I have ever used and the future is bright for you!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal service

Working with Adelle from GetGo home loans was such an amazing experience. She made sure to keep us up to date on the progress of our application so we always knew where we were in the process. She was always available to take my calls, reply to emails or WhatsApp messages on questions we might have had.
She was on her way to her year end function and she still took my call and answered all my questions. It was an absolute pleasure dealing with her and I would highly recommend her to friends and family.
Once again, thank you Adelle.

November 27, 2024
Unprompted review
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Rated 5 out of 5 stars

100% Service Experience!!!

What an incredible service that we received from Adelle from getgohome loans, absolutely Flawless, fast and efficient!!
There is nothing that could have made our experience any better it was 100%
Thank you Adelle

November 4, 2024
Unprompted review

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