GetGo Home Loans  Reviews 

7,132
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, supportive, and patient throughout every single step of the journey. Many individuals note that the team is extremely knowledgeable, taking the time to explain complex financial details clearly and thoroughly. People also mention the outstanding customer service and the fast, efficient communication that makes the entire process completely stress-free. Consumers consistently appreciate how these professionals go above and beyond expectations to secure favorable rates and handle all paperwork smoothly. Reviewers feel truly supported from day one, knowing they can rely on prompt responses and expert guidance until everything is successfully finalized.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional service and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional efficiency,... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user_experience, describing the process as a total dream that is... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Fabulous Service by Yolanda Rautenbach. My Bond as a non residant was tricky but she did not give up. Great service and prompt responses. Even with unexpected hurdles she never gave up. Bond Approved.... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more

Rated 5 out of 5 stars

Rozelle is fantastic! She helped me get a home loan even after my credit score dropped. She looked at our full financial picture, not just the problems, and found a way to make it work. Super experien... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(7,132)

538 reviews in the last 12 months

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Adelle

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Rated 5 out of 5 stars

I received the best service from Adelle

I received the best service from Adelle Kriel. She was always super fast acting on all my requests and answered all my many many questions.
She really went the extra mile and gave me a personal touch. I didn't just feel like one of many clients but actually felt like my 2nd home loan went smoothly and was important to get too.
Thank you so much - loan approved and ready to start building. I would DEFINITELY recommend this service!

July 16, 2023
Rated 5 out of 5 stars

Great service

Great service. For the first time in a while in my broader interactions with lots of other people, I experienced great service from Adelle Kriel. What a joy! Thank you

June 22, 2023
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Rated 5 out of 5 stars

Aldron & Charelle

Securing a home loan can be a complex and daunting task, but with the guidance and expertise of Adelle, the process became much smoother and more accessible.
What sets Adelle apart is her genuine dedication to her clients' success. She took the time to listen attentively to our goals, concerns, and preferences, ensuring a personalized approach to the loan process. She endeavored to answer all our questions even if it meant repeating things at times. She explained complex financial terms in simple language or providing guidance and she was professional throughout the entire process. Really a 10/10.

Thanks to Adelle, we are more than happy clients.

Thanks Adelle.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service - Adelle and Laurenza

It has been nothing short of amazing in dealing with Adelle Kriel and Laurenza Laufs from GetGo Home Loans. Their service was excellent - I received prompt and informative replies to my queries. Adelle's communication skills are exceptional - I was always kept informed at every step of the process. At GetGo Home loans you not just a number but are a priority. I cannot recommend using them enough. Thank you ladies!

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Adelle Iam lost for words to describe…

Adelle Iam lost for words to describe the professional,effective,efficient,
amazing service i have received from you.Most of all, words alone can never be enough to explain the appreciation I have. Today we have a place of our own through your efforts - for that I am eternally greatful.Your sacrifices alone cut through the heart that was in pain and now that has been turned into joy.
My application was probably the most complicated one that has ever reached your hands .Iam greatful to state that you having a hand in it made it easier and that process in itself provided closure to me personally and healing that i never had for decades.
Today i have a network of highly skilled lawyers that you have introduced which i never had .
The process had to redone twice and the second time around I picked up some anxiety which in your case was nothing because of your professional navigation throughout those complex issues .
You do that with ease and that in itself provides hope and a drive to carry on- no matter what.Your great communication skills,your ability to calm the storms ,your unwavering support is highly appreciated .Your Assistant is awesome too !
I can still pinch myself that through your efforts that my child will be spending his birthday at his home this June.
I have visited the offices also and whooow what an awesome Team.I will recommend the Company anyday to anyone .
Awesomeness gallore ! Keep up the good work.Thank you Adelle!

May 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Adelle has to be the most competive and…

Adelle has to be the most competive and sharp person i have had the pleasure of dealing with in a long time.
This is the 5 th bond she has secured for our property portfolio.
Thank you from the bottom of my heart.
An asset to the company she works for.
Thank you again

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

This is the second bond we have…

This is the second bond we have successfully been granted through Adelle and her team in a period of one year.
Adelle is efficient, professional, diligent and a pleasure to work with.
Dion and Kim Martin

May 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Adelle was a superstar from start to…

Adelle was a superstar from start to finish and we are extremely satisfied with the way she helped us to secure our bond. Even worked some weekends for us and kept us updated every step of the way. Would highly recommend using Adelle when you need an expert to secure your home loan 👌🏼

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and Seamless Service!

Efficient and Seamless Service!

As always, Adelle and the team made the process seamless. They make it clear with what's required to ensure there's no back and forth. Clear and concise communication.

April 27, 2023
Rated 5 out of 5 stars

Adelle Kriel is a wizard

My wife and I were introduced to Adelle on a Friday evening after our bond fell through midway through a bond registration process (through no fault of our own). We were in jeopardy of losing our deal and to make matters worse we were less than 7 days away from move in date - causing anxiety for both us and the sellers. Adelle jumped straight into action on a FRIDAY NIGHT and worked tirelessly through the weekend and was ready to submit as soon as the banks opened Monday morning. She kept us updated through every step of the process and helped and gave advice where needed (and we needed a lot)! Adelle went to battle for us and has never met us, not to be overdramatic but she has literally changed our immediate future for the better.

WE GOT OUR BOND and it is all thanks to you guys!!!

Thank you

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

A great pleasure to do this review:

A great pleasure to do this review:
It has been a long journey for me starting out with multiple declines by previous originators with all banks and ending up with Adelle Kriel GetGo Home Loans in obtaining an approved 100% home loan 🎉🎉🎉🎉🙏🏻 Definitely a blessing working with Adelle as she provided support and assisted on all levels in obtaining this Bond approval.
Thank you once again 🥳🥂🙏😊

March 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Adelle Kriel is the most amazing soul…

Adelle Kriel is the most amazing soul we have met! She has assisted and guided us with great expertise! Excellent customer service :)

Thank you, Adelle for being consistent, going the extra mile and for being thorough in all of your explanations to the questions that we had.

May you continue to flourish :)

February 19, 2023
Unprompted review
GetGo Home Loans  logo

Reply from GetGo Home Loans

Fantastic feedback. Thank you, Mr & Mrs Abrahams

Rated 5 out of 5 stars

Adelle, wow amazing service

Adelle is amazing, she gave such friendly and professional service. Always kept us updated and went beyond the extra mile for us. Thank you very much, it was a pleasure dealing with Adelle.

February 1, 2023
Unprompted review
GetGo Home Loans  logo

Reply from GetGo Home Loans

Fantastic feedback, Ian

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