GetGo Home Loans  Reviews 

7,136
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, supportive, and patient throughout every single step of the journey. Many individuals note that the team is extremely knowledgeable, taking the time to explain complex financial details clearly and thoroughly. People also mention the outstanding customer service and the fast, efficient communication that makes the entire process completely stress-free. Consumers consistently appreciate how these professionals go above and beyond expectations to secure favorable rates and handle all paperwork smoothly. Reviewers feel truly supported from day one, knowing they can rely on prompt responses and expert guidance until everything is successfully finalized.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional service and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional efficiency,... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user_experience, describing the process as a total dream that is... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Fabulous Service by Yolanda Rautenbach. My Bond as a non residant was tricky but she did not give up. Great service and prompt responses. Even with unexpected hurdles she never gave up. Bond Approved.... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more

Rated 5 out of 5 stars

Rozelle is fantastic! She helped me get a home loan even after my credit score dropped. She looked at our full financial picture, not just the problems, and found a way to make it work. Super experien... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(7,136)

542 reviews in the last 12 months

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Adelle

Rated 5 out of 5 stars

We were blessed to be assisted by the…

We were blessed to be assisted by the most amazing lady. Prior to being introduced to Adelle Kriel, we were quite frustrated with the way we were assisted in our attempts to obtain a home loan.
Adelle Kriel with her friendly though professional demeanor and positive attitude secured a loan offer for within 3 days after all the necessary documents were forwarded to her.
She is an amazing person. She expertly guided us through the process and kept us updated all the time.
It is evident that she can deal with people of all walks of life and is an asset to your organisation.

January 15, 2023
GetGo Home Loans  logo

Reply from GetGo Home Loans

Thank you for the lovely feedback, Mrs Cloete. We will ensure that Adelle receives your feedback.

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Rated 5 out of 5 stars

Adelle is the best in the business

Adelle is the best in the business! She works until she has done everything possible to make everyone win!!!!! She is nothing short of amazing and very capable! Thank u Adelle 💓 u r a hard worker! U deserve everything that is coming your way! Jenni

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

No other bond originator can compare

I am a relatively new agent who hit the ground RUNNING! Adelle treated both my clients and I like GOLD from day one. She works as hard as I do for my clients. 24/7 - if required! Always respectful, friendly, and so unbelievably helpful and knowledgeable. I adore working closely with someone who provides the same service that I do. Thank you Adelle. You are seriously phenomenal. I am so very grateful for this. We have a long working relationship ahead of us!

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Adelle is the best in the business.

Adelle is the best in the business.
Always a pleasure to deal with and her knowledge of what the banks require is next level.
This is the 3rd bond she has helped us with and certainly not the last and dealing with her made the entire process effortless.
Well done!!!!!!!!!!!!!!!!!!!!!!!!!!

December 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service from start to finish.

Adelle has been fantastic in arranging finance for our latest property purchase. From the initial correspondence, bond preapproval, and bond application to when we were presented with a successful application, Adelle has always been very friendly, helpful and supportive. She gave us the best advice on moving forward with our application. It's good to know you can count on and trust the experience of a professional! Thank you!

November 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Adelle Kriel at GetGo

Adelle

Thanks for securing a bond for our buyers in record time, with a great interest rate to top it all.

The communication was great from start to finish, with a quick turnaround time.

Until next time.

All the best.

Regards

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Adelle for president!

Adelle is definitely the best bond originator there is. WOW, the level of service received from the very beginning till the end was out of this world.
This is the second bond we chose to make use of her service and WOW the experience was even better than the first.
No matter what time it was she was always willing and able to assist us and answer every question we through at her.

Adelle thank you so much, you've truly been a huge blessing for my family and we wish you and GetGohomeloans nothing but the best!! Thank you Thank you Thank you!!!!

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

As first time buyers, the journey has been amazing. Thanks to Adelle, she kept her communication lines open at all times. She educated us on a lot of things that is related to the home buying process and we really had a great sense that Adelle was always rooting for us every step of the way.

November 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Lost for words

Where do I even begin, Or even try to describe this emotion….
So long story short my offer to purchase was amended quite a few times during my bond application, from being subject to selling to taking a second bond to second bond plus rental income.
It was not an easy journey AT ALL. Lots of back and forth and dealing with the fear of the unknown, anxiously waiting on feedback from the banks.
In the early days things looked up a week later it hit a low and by the second week we hit rock bottom and things were definitely not looking good for our application. Sadly the banks were not taking the rental income into consideration and we didn’t qualify anymore. Between week one and two there was already two declines from all banks and at this point new purchasers were contacted because a backup was needed.

Mentally my husband and I had prepared ourselves to stay at our current home work on debt and try again later down the line, however while we were giving up and moving on our Guardian Angel did not , she pushed and pushed and pushed some more not resting for a second not accepting or taking no for an answer. My entire office was telling me its ok, better is down the line. NO says my guardian angel NOW is your time. Two days after receiving our bad news I get a call from my guardian angel to inform me that FNB has given me a final grant on my application for 100% Bond.

Wait WHAT????????? Indeed you are reading correct, 100% bond after receiving two declines from them.

Who is my guardian Angel? Adelle Kriel from GetGo Homeloans. 😭 there are no words on planet earth to describe her. Hard work and dedication is an understatement. She OBSESSED with giving ONLY her best. That extra mile has nothing on her, while the world saw a mountain she only saw a hill and took it on with a smile.

I am now a proud home owner of 2 properties all thanks to God obviously and the one angel He blessed me with

Adelle.

Thank you, thank you , thank you , thank you, Thank you, thank you , thank you , thank you, a million times again - THANK YOU!!!!!

See you for my next house application.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Strong recommendation for Adelle

We were connected with Adelle via Jenni the sale agent. Adelle willingness to assist is amazing. She did the first prequalification for us around February but the property was not available for some reason. Then came the current property for which she again offer her availability to assist with the prequalification. She fought hard and got us the most unexpected and uncredible deal 100% Bond with a great interest rate. we are very impressed with her service as we felt really cared for. We will not hesitate to recommend her to any of our acquaintances. Thank you Adelle

October 19, 2022
Unprompted review
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Rated 5 out of 5 stars

Outstanding service

Adelle was amazing - she kept me up to date on my application, answered any questions I had (even slightly after hours) and was my Champion when a few complications arose. I would recommend GetGo services to everyone!

September 30, 2022
Rated 5 out of 5 stars

Adelle is just amazing.

Adelle is just amazing. Within 48hours of receiving clients docs, Adelle had 4 offers from all the banks. Very quick and efficient. I would recommend Adelle to anyone wanting to secure a bond. 10 out of 10 Adelle.

September 22, 2022
Unprompted review

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