GetGo Home Loans  Reviews 

7,136
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, supportive, and patient throughout every single step of the journey. Many individuals note that the team is extremely knowledgeable, taking the time to explain complex financial details clearly and thoroughly. People also mention the outstanding customer service and the fast, efficient communication that makes the entire process completely stress-free. Consumers consistently appreciate how these professionals go above and beyond expectations to secure favorable rates and handle all paperwork smoothly. Reviewers feel truly supported from day one, knowing they can rely on prompt responses and expert guidance until everything is successfully finalized.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional service and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional efficiency,... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user_experience, describing the process as a total dream that is... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Fabulous Service by Yolanda Rautenbach. My Bond as a non residant was tricky but she did not give up. Great service and prompt responses. Even with unexpected hurdles she never gave up. Bond Approved.... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more

Rated 5 out of 5 stars

Rozelle is fantastic! She helped me get a home loan even after my credit score dropped. She looked at our full financial picture, not just the problems, and found a way to make it work. Super experien... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(7,136)

542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Adelle

Rated 5 out of 5 stars

If you want a fighter in your corner in…

If you want a fighter in your corner in getting a 100% home loan approved, then just ask for Adelle Kriel!

Thank you Adelle for all your effort, for rolling up your sleeves and tackling the banks on our behalf. We had almost given up hope with one bank after another declining our loan applications, when Adelle phoned the last bank back and told them to reconsider and also to ask them if they wanted business or not!

Adelle you are a star, needless to say that after her phone call to the bank, we received a 100% home loan approval, which we are eternally grateful for!

September 26, 2022
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing Adelle

Adelle has been absolutely amazing throughout my home loan experience. She was super organised and communicated with me every step of the way. She answered every question I had. I will definitely use her again in future. Thanks so much, Adelle!

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Adelle is very kind

Adelle is very kind, helpful and she obviously honor her word, she is someone you can rely on. I don't regret doing business with her, in future l won't hesitate to come back for her service as it is top. Keep up the good work my sister, you are a star

September 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Adelle Kriel - One & Only - Exceptional Assistance

Adelle Kriel - what an asset to GetGo Home Loans. As a first time buyer, Adelle assisted me with a comprehensive overview of my home loan. Not only did she discuss the best interest rates with banks in question, she also went above and beyond to search for more, better final offers.

Adelle kept me updated from day 1 - and left NO room for hesitation and any question I had was answered with full dedication. With friendly, professional and thorough feedback received via email, WhatsApp and telephonically, the overall experience is what one would expect when taking such a big leap!!

If you consider purchasing your next house or changing from your house to finding your ultimate 'home' reach out to Adelle Kriel :-)

Keep it up Adelle - you exceeded every single expectation!

Best Regards

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

7 Star Service

I have never met a person with so much passion and drive as Adelle Kriel. Hugely impressed with not only the quality of service but also the speed in which she made the impossible possible. I would highly recommend Adelle!

July 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Was assisted by Adelle Kriel and I can…

Was assisted by Adelle Kriel and I can only say....what awesome experience, she was very open and supportive throughout the process, never requested documentation in bits and pieces, so no up and down emailing she was also very professional with liaison with the banks and the attorneys...

At age 55 has she made buying a home a pleasant journey..

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Adelle from GetGo Home Loans is Amazing!!

Adelle from GetGo Home Loans is a pure asset to her company. She has impeccable customer service, a deep understanding of her field and has outstanding patience. As a first time buyer she went above and beyond to make us feel comfortable and informed. I can not recommend Adelle any higher!

July 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Adelle is like Donna from Suits…

Adelle is like Donna from Suits… she knows what to get before you know what you want. She gets you excited with every update, and gives you that update even before you ask for it. She knows how to pull strings and fight for you to get you the best deal! We would recommend her to anyone if they are eager to get the best deal with the best professional experience!

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Get Go Home Indeed

I've applied successfully for several bonds this last year, howbeit with loads of hassling from Originators. The resently approved x2 applications facilitated by your agent, Adelle Kriel, are the most crucial in our portfolio growths and were approved in so short a time with the highest % offer.

June 2, 2022

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