GetGround Reviews 

Staff are extremely responsive, both by email and phone, which is very important to me. The website is also very intuitive and easy to use.

Excellent service and value for money! Been with Getground for 3 years and im very satisfied with the communication, service and tech capabilities of the company.

It does what it says on the tin!
The service seems very good value for money especially for properties.

I hade quite a few queries and was answered very quickly and clearly

Genuinely just terrible. Platform isn't that helpful, and wants a pretty good chunk of money.

We cancelled our accounts, would have left it there. But holy hell trying to leave was another thing, we setup the company through it, which was actually quite good process-wise. But their customer service is horrendous, chasing emails for documents, and they STILL send us a thousand emails, automated, and I've asked 4-5 times to stop sending them and they just keep going. It's been well over a year and they just keep flooding my inbox.

Easy-to-use platform. Good customer service. Overall the experience was great.

PLEASE READ!! Landlords beware!
After being a customer with GetGround for over two years and less than one year on the complete plan. Here is what they don't tell you about the Complete Plan and service.
1. Properties are managed by LRG/Leaders Roman, they offer extremely poor service in managing the properties adverts, maintenance, and even rent collection. They will ignore you and your tenant, they won't pick up calls and barely respond to emails. They will ignore urgent EICR, gas maintenance etc you will have to chase for it. I had a room on the market for 2 months that I previously had it on open rent for 1 week before it was tenanted.
2. GetGround fees are around £198 per plan, capped close to £400 for 5 properties, but you will still pay the estate agent fee 10-12% for rent and management collection, and then recompute at the end of the year and try and claim it, to me this is a problem if you have voids in the rent since you are paying high fees on both ends.
3. I have an open complaint procedure with them as they cannot organise a fire safety for 7 months and a EICR for 2 months, this to me is disastrous. GetGround appear to only have 3 members of staff in the team, as the agent managing the complaint procedure is no longer with them and no one is picking it up, an absolute joke.
4. LRG cannot be swapped out to a different estate agent under GetGround and are not worth their pay. A tenant left the property in absolutely dissary and the contractor they sent out to give us a quote decided they are not in a mood to provide a quote and they tell us after it happened by 6 working days, oh, and they compare the checkout report to the report before it instead of the check in report, billing the tenant a small amount leaving the landlord /myself to fork out for £3500. Absolute crap. Avoid if you want your peace of mind,
The Alternative:
it would be cheaper to manage your accounts with an end of year accountant, open rent, and have a local handy man and gas engineer on call. Good luck out there, Also use NRLA resources and you should be good. That is what I am going to do.

Great company, fantastic service and clear instructions. Also great benefits to buying in a company name for landlords ⭐️

Eamon and Chey are top notch. Very professional and knowledgeable, they helped us throughout the process. From property selection and evaluation all the way to having our property leased (within less than a week from listing!). There were some repetitive and unnecessarily laborious steps in their mortgage consulting department, and Eamon was very responsive in getting our feedback heard by the department head. Overall, very happy with their service, they have made property investment in the UK a lot less daunting and easy to manage. I hope they keep up their excellent service level.

My initial inquiry was not specific enough. Customer Support specialist Danica Villegas of Getground responded swiftly shortly after I sent my email, though it was already late in the evening and tried to get further details to ensure the advice to be given would fulfill my needs. The guidance given was clear and easy to follow.

Really happy with GetGround - I signed up for the accountancy services but their platform makes it really easy to manage everything about the properties too. Responsive team too for my queries!

Getground is very helpful, have just helped me to file my first property limited company tax return with no hassle. Easy to use and keeping everything compliance

The interface is simple and easy to navigate. Tracking you income and expenses for MTD has never been more easier.

Very easy to work with, have already recommended to friends who have started using Get Ground. Would happily recommend GG to anyone looking for an efficient provider.

I have had a very positive experience with GetGround. The whole process has been efficient, straightforward and professionally handled from start to finish. The team has always been responsive and quick to answer any questions.

I left it until just a couple of days before my accounts were going to be late and I got fined, to send over the documents to get the accounts filed. Patrizia was really quick, friendly and helpful at turning things around at record pace - accounts submitted on time and no fine! absolutely brilliant service

Very professional service. Accounts and tax return completed on time. Communication swift. Detailed knowledge base.
One stop shop!
Well done

They dealt with my enquiry quickly and very politely

Trustworthy and professional at all levels