Luna Physical Therapy Reviews 250

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company, particularly praising the staff for their professionalism, knowledge, and empathetic approach. Customers consistently highlight the excellent service, noting the convenience of in-home therapy and the positive impact on their recovery and confidence. Many appreciate the therapists' punctuality, clear explanations, and dedication to patient well-being, making the experience enjoyable and effective. However, some people were dissatisfied with the payment and billing practices, citing unexpected charges, lack of transparency, and issues with insurance coverage. There were also concerns about being charged for services not received, and instances where therapy was denied due to refusal to provide credit card details upfront. A few other people also felt that the company's communication regarding costs was unclear, leading to confusion about the actual price per session.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience and effectiveness of in-home... See more

Payment

Users describe negative interactions with payment, with many reviewers expressing dissatisfaction with... See more

User experience

Consumers find the user experience to be positive, with many appreciating the new and effective exercises... See more

Price

Customers had ambiguous experiences with price, with many reporting unexpected and higher charges than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... See more

Company replied

Rated 5 out of 5 stars

I fell twice at home, twice on the stairs recently. My balance has been getting worse and unsteady. It was amazing after a few weeks of PT guidance I started to feel the difference in my walking an... See more

Company replied

Rated 5 out of 5 stars

I like that they email me a reminder. However, I have had several Physical Therapists over the years, and John is my favorite! He found the cause of the painful issues I have been having right away, w... See more

Company replied

Rated 5 out of 5 stars

After a very aggressive session earlier in the week, today’s session was more about recovery and capturing the gains made during the week. I’m only nine days after surgery of a full knee replacement a... See more

Company replied


Company details

  1. Physical Therapy Clinic

Written by the company

At-home physical therapy.


Contact info

4.0

Great

TrustScore 4 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Too Easy

I can’t say enough good things about Luna. We’ve tried outpatient therapy for my daughter’s recurring soccer injuries so many times, but between the paperwork, the drive, and fitting appointments into our busy lives, we never made it very far. Then she gets reinjured and the cycle would restatr. But Luna was a breath of fresh air. After I submitted some general info online, someone called me to finish asking a bunch of questions, and two days later a therapist showed up at our door. The app is fantastic. my daughter actually looks forward to doing her exercises because she gets to watch a little tree grow as she completes them. It's really cute. Her therapist is not only knowledgeable but really connects with her. Makes a big difference in sticking with it. She teaches her to use stuff around our house to do the exercises. Overall, Luna has made PT SO much easier for our family and I'm really grateful for the service.

April 3, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your 5 star review! We hope that your daughter heals quickly and is back with her team soon!

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Rated 5 out of 5 stars

Luna makes physical therapy so much…

Luna makes physical therapy so much easier and more convenient. When I reached out to get booked for in-home PT, someone followed up with me on the phone shortly after to help sort out the details. They helped answer all of my questions and get the ball rolling right away, so I didn’t have to delay my treatment!

May 13, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your review, Ms. Johnston.

Rated 5 out of 5 stars

I tried the platform for one of my…

I tried the platform for one of my roommate and even with changing the appointment timing multiple time the therapist and platform were very supportive and it help my friend feel better after the session and recommended workouts on the platform

June 24, 2024
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your review. We try to be as accommodating as possible to our patients' schedules.

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Rated 5 out of 5 stars

My experience with Luna

This is my first time using Luna. I work with Clifford Civil and he is a wonderful physical therapist. My experience has been really great. The app, communication, to booking and rescheduling appointments has been exceptional. I appreciate being able to have PT in home because of the convenience plus I do not drive nor do I go out often due to Physical difficulties. Luna has made it easier. I definitely recommend them and Clifford Civil.

June 8, 2025
Unprompted review
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Reply from Luna Physical Therapy

Ms. Brooks, thank you for sharing your experience. It is our pleasure to serve you.

Rated 5 out of 5 stars

I have had extensive physical issues…

I have had extensive physical issues since 2005 and have had all sorts of therapy so I consider myself as being well-acquainted and knowledgeable about PT. I called Luna in a panic after having gone to another PT office [recommended by my doctor] which was awful. Best decision EVER! Jeff listens to me, he changes things up to help me with my needs, he encourages me, and he is perfectly professional. I can't recommend him and LUNA Physical Therapy enough.

June 2, 2025
Unprompted review
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Reply from Luna Physical Therapy

We wish you all the best in your recovery. Thank you for trusting Luna with your care.

Rated 5 out of 5 stars

Tom is a wonderful therapist, great personality, knowledgeable of his trade and explains the exercises and how they promote your healing which

Tom is a wonderful. He is patient, knowledgeable at his trade, he is gentle and he gets you to do all the exercises and explains how each exercise pertains to your healing which I appreciate. I think he is one of the best physical therapist I have ever had. He encourages you to do your exercises. I have nothing but praise for Tom Billings. I will convey this to my surgeon at how my experience with Luna. She wants to know how you guys are at being as Therapist. She will get a gold star from me about Luna, especially Mr. Billings.

June 6, 2025
Unprompted review
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Reply from Luna Physical Therapy

Ms. Lockwood, Thank you for sharing your experience! We're pleased to hear that you're enjoying your sessions.

Rated 5 out of 5 stars

Katie is a wonderful, skillful Physical Therapist

Katie is an enormously knowledgeable, skillful, and experienced Physical Therapist--in the few sessions we've had thus far, she's been immensely helpful. I'm really optimistic about the progress I'll make under her guidance.

June 3, 2025
Unprompted review
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Reply from Luna Physical Therapy

We wish you all the best! Thank you for your review

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Rated 5 out of 5 stars

Paul my PT provider

Paul is very caring and very knowledgeable about PT

June 2, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your 5 star review.

Rated 5 out of 5 stars

The Luna Experience

Luna is great to work with. She explains everything very clear. She understands my limits.
I have a few more sessions to go, but I will request her in the future should I need PT again

May 29, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for the 5 stars, Cabin Fever!

Rated 5 out of 5 stars

Dr Jessica

Dr. Jessica is so amazing. She really knows what she is doing and is so very attuned to my needs. I feel so fortunate to have her taking care of me.

May 30, 2025
Unprompted review
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Reply from Luna Physical Therapy

We're so happy to hear this. Thank you.

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Rated 5 out of 5 stars

Just had my first session with Luna and…

Just had my first session with Luna and I’m already so impressed. My therapist was super knowledgeable and made me feel totally comfortable. Loved that they came to my home—so much easier than going to a clinic. Can’t wait for the next session!

May 29, 2025
Unprompted review
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Reply from Luna Physical Therapy

We are so pleased that we're able to help! Thank you for your review.

Rated 5 out of 5 stars

Josef was wonderful

Josef was wonderful. I have had an aching back for years with no help. With my Luna visits not only was my pain reduced and I was able to move more easily, I was also given a great set of exercises and stretches to continue my progress at home. This is the first time I have been to PT where the therapist actually told me why the pain jumped around to other joints and muscles. Just understanding that, has helped me a lot. Terrific service!!!!!

May 28, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Seamless care, right at home — truly a game changer

From start to finish, Luna made physical therapy incredibly convenient and personalized. Booking was straightforward, communication was timely, and the therapist who came to my home was knowledgeable, kind, and clearly invested in my recovery. Being able to receive high-quality care without the hassle of driving or waiting rooms made a huge difference in my consistency and progress. You can tell the team has thought through every detail of the patient experience. Highly recommend Luna to anyone looking for expert PT on their schedule.

May 22, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your review! We wish you all the best in your recovery.

Rated 1 out of 5 stars

No shows but bill you anyway

Tried couple times to use them but every time I got message just before appointment stating Canceled When I called I was told therapist double booked. Next time nothing, nothing at all. Even though these were my only 2 experiences they are billing me… I’ve never received anything but text messages but they are persistent I ignore them.

May 19, 2025
Unprompted review
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Reply from Luna Physical Therapy

Hi Kathleen, Because our therapists come to a patient's home, Luna has a 24 hour cancellation policy with a fee. It is well communicated to patients in advance of scheduling their appointment and is included in the appointment reminder email or text, as well as our terms of service. If you would like to discuss this further, please contact our billing department at billing@getluna.com or 877.390.6659, option 3.

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Rated 5 out of 5 stars

We love our Luna therapist

We love our Luna therapist, Todd.
He is professional, gives specific instructions to my sister in law(who I care for), and leaves us with instructions on exercises, we can help her with, to help improve her mobility.
He is kind, knowledgeable, respectful and always on time.
We highly recommend Luna to anyone needing physical therapy.

May 13, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your review! We are happy to help.

Rated 1 out of 5 stars

There is no zero star

There is no zero star. So I'm forced to give them one.
Very bad customer service in scheduling, billing departments do their shady stuff to over bill you and they don't discuss out of pocket fees with you, they will just tell you "" wait for the bill""
Ridiculous practice.

May 2, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Hello Btol, could you please email us your real name to info@getluna.com, so that we may look into this for you? When a patient schedules their first appointment, we collect the patient's insurance information and begin a courtesy benefits verification with their insurance company. Shortly afterwards, we send an email to the patient with the information we uncovered from the insurance company. This includes a patient's deductible, co-pay, co-insurance if applicable, and other fees/terms for care. Essentially, before a patient's first session, a patient has this information and is entirely aware of the patient responsibility. We'd love to investigate this for you, because maybe the email was missed or perhaps there are other circumstances that we're not understanding that we'd happily resolve. Thank you.

Rated 1 out of 5 stars

I scheduled an in-home session for my father

I scheduled an in-home session for my 85 year old father who has been complaining of neck pain and stiffness for several days. 1st appointment got canceled, so rescheduled for 2 days later. Then 2nd appointment got canceled claiming that we canceled it due to inclement weather. We did not cancel! When I called to get more details on why it was canceled, they said it was the therapist that canceled due to inclement weather. Very unreliable, so don't waste your time.

May 4, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Vijie, We apologize for your father's experience. Our team has been in direct contact with you to discuss the specifics of the miscommunication.

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