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Company details
Written by the company
Macha puts AI agents on the help desk you already use: Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom. Our team does the setup. We analyze your past tickets, pick the categories worth automating, build the knowledge base from your help center and past replies, and connect tools like Shopify and Stripe so the agent can look up orders and take actions. Every agent starts in safe mode, writing replies as internal notes until your team approves them. A category switches to public replies once the drafts are right. A dedicated success manager keeps tuning it after launch. Common jobs: order status and delivery questions, refunds, returns and exchanges, subscription and billing changes, ticket triage and routing, and handing a ticket to a person with a summary. About $0.40 a ticket, from $299 a month for 750 tickets, setup included. Live in safe mode within 7 days, or your first month is free.
Contact info
Bangalore, India
- hello@getmacha.com
- getmacha.com
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