Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick... See more
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Review summary
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Agnes was spectacular. She went above and beyond and communicated with me every step of the way. She has been the best customer support I've received from Mindful thus far. 10/10 job by her.
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The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional... See more
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Easy to use platform that allows you to seek diagnosis and treatment for ADHD with just a few clicks or taps. I’m a private design consultant and I travel a lot for work, and my care team makes... See more
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Company details
Written by the company
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Contact info
United States
- getmindfulhealth.com
4.8
Excellent
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Customer service was very helpful to process my refill
Customer service was very helpful to get my prescription refilled.
May 22, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
They have some of the best customer service
They have some of the best customer service out there. Any issues I have always get resolved quickly and with care.
May 21, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
The follow up was good
May 24, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I have been their customer for about 5…
I have been their customer for about 5 years. Good customer service. Good medical professional. Very helpful. Easy process
May 25, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
So far
So far, Mindful has been great, especially their support team. I have been using Mindful for almost 3 years now and have only had a couple of issues, which their support team helped right away in resolving each of them. Special shoutout to Ms. Green for assisting me back in April and Ms. Lucy recently! I really appreciated being kept in the loop throughout the process.
April 16, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Really impressed with my recent…
Really impressed with my recent customer service experience and the helpfulness of my agent (Thanks Patricia!) I've been a customer for 4+ years because when I tried other services I just kept coming back here. The ease of use makes getting my medication as smooth as possible.
May 20, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
She made it very easy to reschedule my…
She made it very easy to reschedule my appointment and saved me $120 because of my mistake thanks Aimee 👍🏽💪🏽
May 20, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Continuously late on renewing…
Continuously late on renewing prescription, so I go days without medication. No real direct way to contact your clinician or request refill more than 3 days before you run out.
May 15, 2026
Unprompted review
Reply from Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
I have used mindful for a few years and…
I have used mindful for a few years and if I have any issues Lucy is on top of it. She is always finding a solution.
Great customer service and such a great service.
May 18, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
If there’s one thing Mindful is doing right…
If there’s one thing Mindful is doing right, it’s providing some of the best customer service I’ve ever had. Tarah is a complete rock star! She’s easily half the reason I’m still on my mental health journey with them. She’s patient and caring, yet wonderfully assertive and proactive.
April 17, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mindful has been very helpful managing…
Mindful has been very helpful managing my mental health! My doctor is very caring and she seems genuinely concerned. I was having trouble receiving my latest medication and customer service made it a top priority to find a pharmacy with it in stock. They called me numerous times to follow up until everything was resolved. Persistence is key and they definitely thrive in that area!
May 16, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Very helpful!
The care team has been extremely helpful through this process. They respond in a timely fashion and my provider has been very insightful and knowledgeable.
May 15, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
2 years strong and still happy
When I started with Mindful over 2 years ago it was good, but not the easiest way to get the help I needed at times, but in the last year, the team at Mindful has really stepped up their game and now communication is great and the service and treatment is great, not to mention very affordable. 5 ⭐️⭐️⭐️⭐️⭐️
May 15, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Quick response and prioritized my…
Quick response and prioritized my needs. I also love the reminders I get because I’m very forgetful. Customer service was great
May 14, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
They’re great for the most part
They’re great for the most part, the appointment availability is very open and the doctors are great at listening to your concerns. Also customer service is fantastic at answering calls and trying to help if there are any issues.
May 12, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Patricia was very helpful and called me…
Patricia was very helpful and called me back 3 times until she was able to get me. I really appreciate her support and service with resolving all of my issues.
May 14, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
10/10 Service Always
Justin was excellent. Kind, efficient, great listener. Top-notch customer service all around.
May 15, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
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