Callum’s support has been amazing. This has been ongoing for over a month or so around receiving proper tax invoices for my Moshy weight loss program purchases. This has been super important for me as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Team, A quick shout-out to express my appreciation for the continuing great service provided by Mosh. This past weekend - weekend mind you, Marvin BAJA came back to me having solved a prescript... See more
Company replied
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expec... See more
Company replied
My experience with MOSH and WEGOVY has been fantastic. I was a little sceptical about how well WEGOVY would work for me, but it has been remarkably successful in all respects. I started at just over 1... See more
Company replied
Company details
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was above and…
The customer service was above and beyond. Polite, respectful and very helpful.
September 21, 2026
Unprompted review
Reply from Mosh
Hi Patrick, thank you so much for this wonderful review, it is great to see the team were helpful, friendly and caring, thats what its all about! Thanks again, Alex - Mosh team
Had an issue with billing and being…
Had an issue with billing and being charged for an expired prescription, the customer service manager Alex was quick and professional regarding fixing the issue I had, issuing a refund in a timely matter and was extremely sincere and respectful. If you respect good customer service, Mosh has showed they care about their customers and couldn’t recommend more.
September 18, 2026
Unprompted review
Reply from Mosh
Hi Stephen, it was my pleasure, thank you for being so understanding, and for leaving this review. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Fast & efficient
September 18, 2026
Unprompted review
Reply from Mosh
Thank you so much for this wonderful review, we really appreciate it. Being fast & efficient is really important to us, so this is great feedback. Thanks again, Alex - Mosh team
Callum is keeping me updated regarding…
Callum is keeping me updated regarding my damaged order.
September 18, 2026
Unprompted review
Reply from Mosh
Hi Mel, thank you very much for this awesome feedback, sorry to hear about this damaged order, but it is great to hear Callum is keeping you updated, how we respond to issues like that is really important. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
A very easy process to discuss my treatment and travel plans
A very easy process to discuss my query about making sure I had treatment with me while travelling. With a very fast response and outcome. Thank you Moshy for the great service.
September 17, 2026
Unprompted review
Reply from Mosh
Hi Kaye, thank you very much for taking the time to leave this feedback, we really appreciate it. It is great to see the team made this easy and fast, thats what matters. Thanks again, Alex - Mosh team
Quick response and resolved my problem…
Quick response and resolved my problem fast!
September 17, 2026
Unprompted review
Reply from Mosh
Hi Sarah, thank you very much for taking the time to leave this feedback. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Spoke to Jeff he was very helpful
Spoke to Jeff he was very helpful
September 17, 2026
Unprompted review
Reply from Mosh
Hi Lulu, thank you very much for this fantastic feedback, we really appreciate it, and we'll do our best to keep standards up! Thanks again, Alex - Mosh team
Really bad
Really bad. I explained to Josh that I am struggling and can’t continue with the product and they said they issued me a refund and they cancelled my order.
A day later they charged me again causing my account to go on overdraft and leaving me hungry and broke. I have emailed them multiple times explaining how distressing this is and no response. Whatever happens to me today will be a result of this.
September 17, 2026
Unprompted review
Reply from Mosh
Hi George, we are truly very sorry to see this. We definitely have not charged you again. I can see you were charged on the 15th, then got in touch with our team who were happy to cancel and refund your order. Since then there are no further charges. Most likely what this is, is the original order moving from pending to processed, and the refund will update soon. I'll be in touch to confirm this, and will do my best to resolve. Alex - Mosh team
Great customer service
Great customer service, I was leaving for a few weeks so I had to pause hte delivery after it had been sent and Jeff took care of everything. Highly recommended.
September 16, 2026
Unprompted review
Reply from Mosh
Hi Paul, thank you very much for taking the time to leave this feedback, we think Jeff is great and its wonderful to see you agree. Thanks for the recommendation, Alex - Mosh team
AI slop
They use their AI slop bot for every customer support function. Have to sift through layers of AI to talk to a human.
Edit: they actually flagged my review with Mosh to insinuate it was spam and not an actual customer experience. I booked a consultation with a doctor, they provided a script and I paid for it. It’s now pending and they’re saying I need to book a doctors appointment. I’ve asked their AI agent and they’ve said do not book another appointment but it’s been almost 2 weeks without a human interaction to sort out the issue.
September 16, 2026
Unprompted review
Reply from Mosh
Hi Matthew, I'm really sorry to see this. We find the AI really helps to provide quick and instant answers to simple questions, and we are constantly working on improving it, and we do have a human team waiting in the wings to support too. I would love to look into your experience so we can learn & improve, and I'll also reach out to resolve your concern. Please respond to my request for your details here and I'll be in touch asap. Thanks, Alex - Mosh team
Herman Sol... 5 stars!
Herman Sol was absolutely amazing with his customer care. Was very fast in replying and super efficient in rectifying any problems.
September 16, 2026
Unprompted review
Reply from Mosh
Hi Sam, thank you so much for this awesome feedback, we really appreciate it, it is great to see Herman was fast and efficient, thats what its all about. Thanks again, Alex - Mosh team
Great communication
Great communication, kept me updated every step of the way. Very nice and clear about what was going on. The person the helped me is Herman Sol they were great.
September 15, 2026
Unprompted review
Reply from Mosh
Hi Joel, thank you so much for this awesome review, we really appreciate it. We think Herman Sol is great too! Thanks again, Alex - Mosh team
Quick and easy
September 15, 2026
Unprompted review
Reply from Mosh
Thank you so much for this awesome feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Great Customer Service
Jeff was very easy to deal with and very helpful, great customer service.
September 15, 2026
Unprompted review
Reply from Mosh
Thank you very much for this feedback, we think Jeff is great and its wonderful to see you agree. Thanks again, Alex - Mosh team
Everything so far has been great
Everything so far has been great, easy to deal with the team and use of the medication.
September 13, 2026
Reply from Mosh
Hi Leisa, thank you so much for this wonderful feedback, we really appreciate it, and it is awesome to hear everything has been great so far. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Moshy customer service treat me like I’m an important person whose needs matter.
I have a holiday that will take me away from my home for around 6 weeks. I wanted to keep my treatment going forward without interruption. This ment I need to order multiple pens to cover this period and so there was no interruption to my programme. Jeffrey Lising and the customer service staff of Moshy have been so helpful, understanding and considerate in helping me achieve this. I am most grateful, I am so pleased I was recommended to go with the moshy programme. Moshy customer service staff treated me like an important person and that my needs matter. Thankyou.
September 14, 2026
Unprompted review
Reply from Mosh
Thank you so much for this wonderful feedback, it is great the team were able to help organise multiple pens for your time away, and its really nice to hear you felt like an important person. Thats what its all about. Thanks again, Alex - Mosh team
Jeffery was very efficient in resolving…
Jeffery was very efficient in resolving my questions.
September 14, 2026
Unprompted review
Reply from Mosh
Hi Kesh, thanks for leaving this feedback, it is great to see Jeffery was efficient, thats what its all about. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Michelle, thank you so much for this wonderful feedback, it is great to see the team are always helpful. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Great customer service
September 11, 2026
Unprompted review
Reply from Mosh
Thank you so much for taking the time to leave this wonderful review, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
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