Mozo Reviews 731

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, intuitive interface, and effective protection features, often highlighting its ability to provide peace of mind. Many appreciate the inclusion of extras like VPN and antivirus, reducing the need for multiple applications. The product itself is frequently described as exceptional, with high quality, innovative design, and user-friendly features. Reviewers also commend the customer service for being helpful, understanding, and providing instant support. However, some customers mentioned issues with the subscription price being a bit high compared to other apps, and a few people reported difficulties when trying to cancel their subscriptions. Additionally, some users experienced problems with the app not working properly or found the free version to be lacking in features.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers praise the app's ease of use,... See more

Application

Users describe positive interactions with the app, praising its effectiveness in ridding systems of junk and... See more

Product

Consumers find the product to be positive, highlighting its high quality, dependability, and stylish design.... See more

Customer service

People report positive experiences with customer service. Many customers appreciate the instant support and... See more

Website

Clients share ambiguous opinions on the website. Many customers appreciate the ease of use, highlighting the... See more

Service

Reviewers mention positive feedback about service. Many customers highly recommend the service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Mozo saved me after my info was leaked — it alerted me immediately, showed me exactly what to fix, and gave me peace of mind. The app is easy to use and the support is solid. Highly recommend to anyon... See more

Rated 5 out of 5 stars

honestly im just using the free version, but its so much better than the other ones i used so far (windows defender) it scans pretty easily. so like... if ur planing on buying it, dont get advice from... See more

Company replied

Rated 5 out of 5 stars

The representative was very helpful and very understanding to my needs. He not only checked my email. The current email I was using for My products but he also checked the other email and he made sure... See more

Rated 5 out of 5 stars

Its Great ! I was founding Some of the VPN extensions and I found one.. but, the Protection Told me "Malicious Found" then I Immediately Pressed The X button so nothing happened, Thank you so much and... See more


Company details

  1. #3 of 10 best companies in Computer Security Service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

well what didn't

well what didn't

don't even want to be there

still got pushed onto it
and you self enter date which is wrong 4/19/2025 at least where I am
seems that your site is the proverbial
cluster please don't bother me any more!!!!!!

April 18, 2025
Mozo logo

Reply from Mozo

Hi John,

We received your support request and have replied to your email to help resolve the issue. We're awaiting your response to our latest message in that thread.

We’re happy to continue addressing your concerns via our ongoing email correspondence.

Best regards,
Mozo Support Team

Rated 5 out of 5 stars

GoGetMozo made everything super easy

GoGetMozo made everything super easy. They quickly helped fix my issue and explained things clearly. I like how they also block suspicious websites automatically—feels good knowing I’m protected while browsing. Great support, too. Highly recommend!

April 15, 2025
Rated 1 out of 5 stars
Mozo logo

Reply from Mozo

Dear Douglas,

Please note that following your original request to our support, we cancelled and refund your subscription. An email with the confirmation was sent to your inbox.
We will be happy to address any additional concerns you may have via our current email correspondence.‏

Regards,
Mozo Support Team

Rated 5 out of 5 stars

Love with this share so far they've…

Love with this share so far they've been able to identify a lot of the hacks that's been going on my phone and are able to make corrections as well which I find it's great and with that I hope my phone will run way more better than it has been however you can trust these people for the right things for you on your phone it worked for me.

April 11, 2025
Rated 1 out of 5 stars

I have no idea how Mozo was installed…

I have no idea how Mozo was installed as a Chrome extension. When I open Gmail it pops up a message that it detected a threat, and when I click on "More Details" it takes me to a site and requests that I login to my Google account. I have BitDefender installed, which doesn't warn me about any threat, and I trust it. So, Mozo gives fake alerts as far as I'm concerned.

EDIT: Since Mozo posted here the email they sent me, I will also post my reply to them:

"Although I am not familiar with Mozo, I respect your product's certifications and credentials. Nevertheless, if it's not clear to the user that he/she is opting in to its installation, I can only react negatively. Especially, since my experience with it is that it pops up a warning about a threat, and after clicking on "Details" it asks to log in to Google, instead of providing the details. I find this an unacceptable behavior for software, even though I believe that you have very good reasons for adopting such a course of action."

April 11, 2025
Unprompted review
Mozo logo

Reply from Mozo

Hi Panos,

Thank you for sharing your feedback.

Mozo is a Chrome extension developed by ReasonLabs, a Microsoft MVI-certified (https://support.microsoft.com/en-US/windows-antivirus-software-providers) and OPSWAT Gold Member (https://www.opswat.com/partners/reasonlabs) cybersecurity company. It offers real-time alerts to help users monitor and protect their personal information online.

Mozo cannot be installed without user interaction. Typically, it is added through a user-initiated download or consent during the activation of security features—often during Google sign-in or breach monitoring enablement.

The alerts shown are based on real-time threat intelligence and data breach monitoring. These are displayed only to users who have opted in and granted permission. If an alert appears, it means a potential threat or data breach indicator was detected, and users are invited to review it securely.

While we understand users may rely on other security tools, Mozo is designed to complement them with a focus on identity and data protection.

If you prefer not to use the extension, you may remove it at any time via Chrome’s Extensions settings.

If you experience any issues or need further assistance, feel free to contact our support team via: https://getmozo.com/help-center.

Best regards,
Mozo Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look