Mulberry Reviews 808

Can’t get someone to respond to my multiple emails.

Wasn't sure at first if the warranty was worth it but they took care of my problem so totally worth getting the warranty

I can’t speak to the actual warranty repair process yet, but I can comment on the customer service. I purchased an extended warranty for a pre-ordered coffee machine, and although the item won’t ship for another 3–4 months, the warranty initially started on the order date. After emailing customer service, they responded in under 24 hours with a clear solution and no pushback. This was a pleasant surprise and very different from my past experiences with similar companies. For that reason, I’m giving 5 stars for customer service. If they don’t follow through as promised, I’ll update this rating in the future, but for now, I’m pleasantly surprised. Hope this helps.

I will say this review is that Mulberry is fantastic and super easy to work with however, just like a home loan they turned around and flip your policy to other companies and those other companies are absolutely terrible. My couch protection got moved over to guardsman and it’s been a part-time job trying to get a hold of these people sending them all the details. They finally sent someone out lo and behold it was determined that my couch needed replacing they didn’t have What it took and said they would get me a store credit and it’s almost a month later and I’m still chasing this down and still have nothing terrible terrible terrible

Mulberry was great, and very compassionate towards my specific circumastance. They went above and beyond to resolve my claim. I feel safe always choosing mulbery for my insurance. Especially whenever buying from reverb. Thank you. Ticket number: 125234

I had an issue with a claim, and Mulberry actually took time to read my feedback, and one of the employees, Darien reached out and called me. He was extremely helpful and took the time to explain what had caused the issue and how the company was going to resolve it and what steps they were taking to make sure it didn’t happen again. The other claims I’ve had with Mulberry have always been resolved without issue as well. I’d highly recommend them and I love the peace of mind I get for the extended warranty on my products

Unimpressed with the coverage versus the cost

Fabulous process and fast. I received the replacement glass in 2-3 days.

I had an issue with my coffee maker’s carafe, and Mulberry handled the replacement process quickly and professionally. Their communication was clear, friendly, and they made everything effortless. Thank you!!

I wanted to update my previous review to share that someone from Mulberry personally reached out to me after my initial complaint, and they went above and beyond to make things right. My claim was approved and processed smoothly after that, and I truly appreciate the time they took to follow up with me directly.

They also mentioned that updates and improvements to the website are on the way, which should make the claims process clearer and easier to track in the future.

I’m very pleased with how they handled the situation and am no longer disappointed with the company. It’s great to see a business that takes feedback seriously and genuinely works to improve their customer experience.

From start to finish, it was easy to communicate the issues. The response time was quick, professional and polite.

Kristian was able to resolve my claim expeditiously and provided me with outstanding customer service. I am beyond happy and will definitely be working with Mulberry in future. 10/10 Highly Recommend Mulberry for all your warranty needs.
Thanks again Mulberry, you have a gem in Kristian!

Immediate attention to my claim and fast resolution!

I got a warranty with Mulberry from a piece of equipment I bought on Reverb. I’m really glad I did because two months after I bought it, it went out. Mulberry was easy to work with and quickly processed my claim!

After a bit of back and forth between the manufacturer and Mulberry, Mulberry honored the protection plan and reimbursed me for newish dining chair that had damage that wasn't immediately apparent. They were responsive and reimbursement process was smooth.

Great customer service!

A sofa cushion was damaged. Due to an autopay software glitch, my coverage had been canceled. Kristian did troubleshooting to find the issue and get things back on track, and helped my expedite my claim. The vendor took 3 months yo provide the replacement, but Kristian kept me informed throughout the process and set my expectations appropriately. I now have my new cushion, and all is right with the world. It is rare these days for this level of accountability. Mulberry is lucky to have Kristian representing their brand.