I found an advert on Instagram for a backpack which incorporated a suction section. I ordered one of these. The payment system sent me to a couple of different payment areas, which i thought strange.... See more
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It's not often enough said when an after-sales service is effective. This is the case at Getnewbag, so I wanted to share my experience! Thank you for listening @emilie!
They're very good in processing all the things that needed to be resolved. I applaud them for coming up with the solution. Very good group of people. I hope they continue their good service.
Elsa was very fast at responding and very polite. She assisted me with all the questions and queries i had. Thank you Elsa your service is top notch!
4.0
Great
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Phoebe contacted me
November 9, 2024
Unprompted review
Awaiting refund should take 3 to 7…
Awaiting refund should take 3 to 7 working days
October 21, 2024
Unprompted review
Fraude!!
Fraude!!! Stay away, these are criminals!
Somehow they managed to take money from my account, for which I never gave permission. The money was then converted in (nonrefundable) "store credit". How ridiculous!!! As if anyone would WANT to buy store credit from a dropshipper. I only found out after a month and by that time they had already stolen more than €200 from me. How they did that, even my bank could not tell me. They refused to pay me back initially, but then I wrote a review here on trustpilot detailing my case. Only after that, they contacted me and offered a partial refund. These scammers use delay tactics, in the hope that you give up and they get to keep your money. THAT is their scheme. In response I threatened to get their website taken down (which is next on my to do list) and only then did they agree to refund me fully, BUT they demanded that I took down the review FIRST. Of course this was easy to do and now I'm making sure the internet knows what these scammers are doing. It took 6 weeks and some serious threats to get them to refund me. So now you know. Never even click anything on their website or facebook ads, and if you have, check your bank statements.
September 14, 2024
Unprompted review
Issue addressed
October 4, 2024
Unprompted review
The customer service is great and the…
The customer service is great and the delivery is very pleasing
September 30, 2024
Unprompted review
Scam
Scam! Got me to buy something, enrolled me in a subscription without my consent, took money for said product and never sent anything. I was informed I was taken off the subscription but they never replied to about my refund or product.
September 15, 2024
Unprompted review
Issue addressed
September 23, 2024
Unprompted review
Thanks to Eugene and the escalation…
Thanks to Eugene and the escalation team for this
September 10, 2024
Unprompted review
Issue address with good communication
They're very good in processing all the things that needed to be resolved. I applaud them for coming up with the solution. Very good group of people. I hope they continue their good service.
September 9, 2024
Unprompted review
Good service Mary!!!
August 27, 2024
Unprompted review
Bob reached out via email and resolved…
Bob reached out via email and resolved the issue with polite communication. A great service and helpful attitude. Thankyou
August 5, 2024
Unprompted review
Helpdesk
Mister Harry helped me with my questions. Kind en very helpfull
July 30, 2024
Unprompted review
Scammers !!!
July 13, 2024
Unprompted review
GOOD SERVICE
July 18, 2024
Unprompted review
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