Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more
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Review summary
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Reviews shaping this summary
I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more
So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more
Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more
Company details
About Once
Written by the company
Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.
Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.
Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.
Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.
Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.
Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.
Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.
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Contact info
Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China
- support@getonce.com
- getonce.com
1.3
Bad
2K reviews
Hasn’t replied to negative reviews
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App design is garbage
December 10, 2024
Reply from Once
Hi there! Thank you for your feedback. We’re sorry to hear that the app design didn’t meet your expectations.
At ONCE, we are always striving to improve our user experience, and your input is incredibly valuable. If there are specific aspects of the design you found frustrating or feel could be improved, we’d love to hear more! Your insights help us create a better app for everyone.
Please feel free to share your thoughts with our team at support@getonce.com, and rest assured, we’re constantly working on updates and enhancements to make ONCE the best it can be. Thanks for giving us a chance, and we hope you’ll see improvements in the future! 😊
I find I also cannot open messages…
I find I also cannot open messages received and read, which defeats the object. So on top of the experience that not one person is prepared to agree to meet for a harmless coffee, when questions why not the answers are "I am not that fast!" For me, the whole purpose is to meet and establish if there is common ground, but so far the answer given is I'm not ready to meet.
December 28, 2024
Unprompted review
Reply from Once
Hello, and thank you for sharing your feedback. We’re sorry to hear that your experience on ONCE hasn’t met your expectations, and we truly appreciate your honesty.
The issue with not being able to open messages sounds frustrating and may be due to a technical glitch. We’d love to assist you in resolving this—please reach out to our support team at support@getonce.com, and we’ll investigate this for you.
Regarding your interactions, we understand how disappointing it can be when potential matches aren’t ready to meet in person. While ONCE encourages genuine connections, everyone has their own pace when it comes to progressing relationships. We recommend using our platform to foster meaningful conversations that might eventually lead to a meeting when both parties are comfortable.
Your feedback about meeting intentions is valuable, and we’ll share it with our team as we work to improve the experience for everyone. Please don’t hesitate to reach out for assistance or share additional suggestions—we’re here to help! 💙
Reply from Once
Hi there! Thank you for your feedback. We’re genuinely sorry to hear that you feel this way about ONCE.
We pride ourselves on fostering a genuine and safe dating environment where authenticity is a top priority. Our moderation team works diligently to ensure profiles are real, and we take reports of any suspicious activity very seriously. If you've had a disappointing experience, we’d love to understand more and make it right for you.
Please don’t hesitate to reach out to our support team at support@getonce.com so we can investigate any concerns and ensure that your experience aligns with the values we stand for. Your input matters deeply to us, and we’re here to help. Thank you for giving us the chance to improve! 💙
After purchasing premium plan for…
After purchasing premium plan for chatting with popular members I have to purchase gems. That is the worst strategy. If you want that people purchase premium plan, so allow regular members free chatting with popular and regular members and popular members for purchase gems. More chatting popular members will purchase more gems or they purchase premium plan.
December 27, 2024
Reply from Once
Hello! Thank you for sharing your thoughts. We’re sorry to hear that our subscription model didn’t meet your expectations, but we truly appreciate your feedback.
With a premium subscription, messaging regular members is free and unlimited, and gems are only required for interactions with popular members. The goal is to provide flexibility for different preferences while ensuring access to additional features for those who want them.
Your suggestion to allow free chatting with popular members under a premium plan is interesting, and we’ll certainly share it with our team. We’re always looking for ways to make ONCE more enjoyable and rewarding for everyone.
If you’d like to discuss your concerns further or share more ideas, please don’t hesitate to contact us at support@getonce.com. We’re here to help and truly value your input. Thank you again for your feedback! 😊
Lot of fake profiles
Lot of fake profiles , and the fact you pay the subscription and you have to pay more after so many messages .A certain profile was to live in the same place as me only a couple of hundred people live in the area never seen her before so assume another fake profile
November 15, 2024
Reply from Once
Hello, and thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we’d like to address your concerns.
At ONCE, we are committed to maintaining a community of real and authentic members. Our moderation team works tirelessly to verify profiles and investigate any suspicious activity. If you’ve come across a profile that seems fake, please report it directly through the app, or contact our support team at support@getonce.com so we can thoroughly investigate.
Regarding the subscription model, premium plans offer free and unlimited messaging with regular members. Gems are only required for additional features, such as interacting with popular members. We understand this may not have aligned with your expectations and truly appreciate your feedback—it helps us improve.
Your satisfaction is important to us, and we’d love to make things right. Please feel free to reach out so we can assist further. Thank you for giving us the opportunity to improve! 😊
My interesting chat with Mila was…
My interesting chat with Mila was exhilarating and inspiring. She was surprisingly open about her passion for travelling to new places.
December 27, 2024
Reply from Once
🤗
I don't like having to pay to talk
I don't like having to pay to send messages. That's not what I signed up for. Communication with candidates should not be an additional expense when you have a subscription to meet people.
December 24, 2024
Reply from Once
Hello, and thank you for sharing your feedback! We understand your frustration and appreciate you taking the time to let us know how you feel.
With an ONCE subscription, messaging regular members is free and unlimited. However, gems are required for additional features, such as connecting with popular members, which can be confusing if expectations about the subscription benefits aren’t clear. Your point about communication being included in the subscription is well taken, and we’ll review how we can better clarify these details upfront.
We value your feedback and are always working to make ONCE more user-friendly and enjoyable for everyone. If you have any questions or suggestions, our support team is here to help at support@getonce.com.
Thank you again for your input—it helps us improve, and we hope to make your experience better in the future! 💙
I saw a woman on Facebook advertising…
I saw a woman on Facebook advertising this Once site claiming she met her husband and had been married for some time.
Initially joining the site, I noticed that all the women were beautiful. The municipalities these women lived in all appeared to be in the state of Connecticut, though the state was not listed. The website is based in Hong Kong.
The woman I communicated with appeared to have as an assignment to hang around and communicate with me. She was 54 years old with two children, and I didn’t feel that her story was in any way legitimate. She said she’d been on the site for two weeks, but hadn’t found anyone who she connected with.
I didn’t stay around very long, but I speculate that the site’s objective is to get you to stay long enough to get hooked, and then you’re paying to message. The fee structure is a sliding scale, where the more messages you buy the cheaper they cost. Though I would venture to say that any specials in pricing would only be available for a short time.
I had previously been on a similar website where it was really easy to squander money. On that website, as in this one, the sites generate revenue faster they can count it.
Stay away from this website, and others of its ilk.
Dating websites will eventually have to become regulated to prevent outright fleecing and scamming of those just looking for someone in their lives.
December 26, 2024
Unprompted review
Reply from Once
Hello, and thank you for sharing your detailed feedback. We’re truly sorry to hear that your experience on ONCE didn’t meet your expectations, but we deeply value your insights.
To address your concerns: ONCE is a global platform, and while our headquarters are located in Hong Kong, this does not affect the location of our users. We connect people from all over the world, ensuring diverse matches regardless of geography. If you’ve encountered a discrepancy or felt unsure about a profile, we encourage you to report it through the app or contact us at support@getonce.com. Our moderation team takes every report seriously and works hard to maintain a safe and authentic community.
Our pricing structure, including subscriptions and gems, is designed to offer flexibility to users based on their preferences. While gems are optional, subscriptions allow free and unlimited messaging with regular members. We’re constantly striving to make this system as transparent and user-friendly as possible.
We understand your skepticism, especially given your past experiences, and we want to assure you that ONCE is committed to creating genuine connections. If there’s anything specific we can do to address your concerns or improve your experience, please don’t hesitate to reach out.
Thank you again for your feedback—it’s invaluable in helping us improve and serve our community better. 😊
Awesome people to deal with a good…
Awesome people to deal with a good system for dateing who would you go anywhere else ..
December 24, 2024
Unprompted review
Reply from Once
❤️
Bunch of fake profiles to try to get…
Bunch of fake profiles to try to get you to pay for every little thing. Stupid app.
December 12, 2024
Reply from Once
Hello, and thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address your concerns.
At ONCE, authenticity is a top priority, and we have a dedicated moderation team that works tirelessly to verify profiles and ensure a safe and genuine community. If you’ve encountered any profiles that seemed suspicious, we encourage you to report them directly through the app or contact our support team at support@getonce.com. We’ll investigate thoroughly.
Regarding costs, we aim to provide flexibility in how our users interact with the app. A subscription allows free and unlimited messaging with regular members, while gems are required for additional features. This system is designed to cater to different preferences, but we understand it might not be ideal for everyone, and your feedback helps us improve.
We’re always here to help and would love the chance to make things right for you. Please don’t hesitate to reach out to our support team with any concerns or suggestions. Thank you for sharing your thoughts, and we hope to earn your trust in the future. 😊
Shouldn’t have to pay to talk
December 6, 2024
Reply from Once
Hi there, and thank you for sharing your feedback. We understand your frustration and truly appreciate you taking the time to let us know how you feel.
At ONCE, our goal is to provide a balance between offering free features and premium options to enhance your experience. While messaging regular members is free and unlimited with a subscription, we understand that requiring gems for certain features or interactions might not align with everyone’s preferences. Your input is valuable as we continue working to improve our platform and make it as enjoyable as possible.
If you have any specific suggestions or would like assistance with understanding how to make the most of your experience, our support team is always here to help at support@getonce.com. Thank you again for your feedback—it helps us grow and serve our community better! 😊
Was really really expensive and found…
Was really really expensive and found myself getting into debt, plus I could not be certain the ladies on there were genuine so bailed. Was a real shame because I seemed to have met someone nice.......
December 14, 2024
Reply from Once
Hi there, and thank you for taking the time to share your experience. We’re truly sorry to hear that the costs and concerns about authenticity left you feeling this way, but we genuinely value your feedback.
At ONCE, we strive to make our pricing structure clear and flexible. A subscription allows unlimited messaging with regular members, and gems are intended for additional features, giving users more control over their spending. That said, we understand that managing costs is important, and your feedback will help us continue improving.
Regarding authenticity, we take the safety and trust of our community very seriously. Our moderation team works diligently to ensure profiles are genuine, and we encourage users to report any suspicious accounts directly through the app or by contacting support@getonce.com. We investigate every report thoroughly to maintain a trustworthy environment.
We’re glad to hear you had a promising connection, and we’re here to help if there’s anything we can do to assist further or address your concerns. Please don’t hesitate to reach out to our support team. Thank you again for your feedback, and we hope to regain your trust in the future. 💙
No real people
No real people, too expensive to waste time and money to be lied to and roped into nothingness
December 15, 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we deeply regret that you felt this way.
At ONCE, we are committed to creating a safe and genuine community. Our moderation team works hard to verify profiles and ensure authenticity. If you’ve encountered profiles that seemed questionable, we’d appreciate it if you could report them directly through the app or contact us at support@getonce.com. We take such concerns very seriously and will investigate thoroughly.
Regarding costs, we aim to offer flexibility to suit different preferences. A subscription provides free and unlimited messaging with regular members, while gems are required for additional features. We understand this model may not be ideal for everyone, and we’re always open to feedback to help us improve.
Your insights are invaluable, and we’d love the opportunity to address your concerns and make things right. Please feel free to reach out to our support team if you’d like further assistance. Thank you again for your feedback—it helps us grow and improve. 💙
I can't be spending money on items just to chat. None of the ladies seem real and some are not even in the locations they claim...
You can't even hold a decent conversation with someone before you have spend more money... Some are just on the site to just chat!
December 17, 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t been what you hoped for, and we truly appreciate you bringing your concerns to our attention.
At ONCE, we strive to create meaningful connections, and a premium subscription allows for free and unlimited messaging with regular members. However, gems are required to connect with popular members or access additional features. We understand that this system can feel restrictive at times, especially if meaningful conversations are your main goal.
Your point about users being on the platform just to chat is important. While ONCE is designed to encourage genuine connections, everyone uses the platform differently. We’re continuously working to improve the experience so it’s easier to connect with people who share similar intentions.
If you have any additional suggestions or concerns, we’d love to hear from you. Please don’t hesitate to reach out to our support team at support@getonce.com—we’re here to help. Thank you again for your feedback, and we hope to improve your experience in the future! 💙
Reply from Once
Hello, and thank you for taking the time to share your experience. We’re genuinely sorry to hear that you didn’t find the value you were looking for on ONCE.
Our goal is to create a platform where meaningful connections can flourish, and we understand how frustrating it can be when expectations aren’t met. With a subscription, we aim to provide unlimited messaging with regular members and access to daily gems for additional features. That said, we realize that finding the right match can sometimes take time.
We appreciate your feedback on the cost, and we’re always working to strike a balance between offering value and flexibility for our users. If you’d like, our support team would be happy to provide guidance or address any concerns you may have. Feel free to reach out to us at support@getonce.com.
Thank you for giving ONCE a try, and we truly hope future updates and improvements might change your perspective. Your input helps us grow! 💙
It’s a great to meet new people
It’s a great experience on meeting new people that problem I have is the gems and how they are so expensive it would be better if the price was lowered
December 27, 2024
Reply from Once
💕
Once Is Another Scam Dating Site.
Once is just another scam site where prostitute-like employees or agents of Once pretend to like subscribers but then engage them in meaningless, one-word chats merely to make them have to keep buying more and more credits in order to keep talking. Also, Once prohibits subscribers from providing their actual contact information to anyone so that they can make subscribers have to keep on paying to chat with others only via Once's money-grubbing platform.
December 27, 2024
Reply from Once
Hello, and thank you for sharing your detailed feedback. We’re truly sorry to hear that you feel this way about ONCE, and we’d like to address your concerns.
Firstly, ONCE does not employ agents or representatives to pose as users. We are committed to fostering a genuine and respectful dating environment where members can connect authentically. If you have encountered suspicious profiles or interactions, please report them directly through the app or contact us at support@getonce.com. Our moderation team thoroughly investigates all reports to ensure the integrity of our community.
Regarding communication, ONCE prioritizes safety by discouraging the immediate sharing of personal contact information. This helps protect users and maintain a secure environment for everyone. However, many members successfully transition their connections beyond the platform when the time feels right for both parties.
As for the payment structure, subscriptions provide unlimited messaging with regular members, while gems are required for certain additional features. This system is designed to offer flexibility based on user preferences, but we understand it may not align with everyone’s expectations. Your feedback on this is invaluable as we continuously work to improve.
We’re here to help and would love the opportunity to address your concerns further. Please don’t hesitate to reach out to our support team. Thank you again for your feedback—it helps us grow and create a better experience for all. 💙
you signed me up as a premium member…
you signed me up as a premium member but i can't talk to the popular members without buying gems spending more $ such a scam 98% of all the women members are popular members with portfolio style profiles and all the door is ask ? 's but don't answer any Billshit scam ! don't worry i'm telling everybody
December 11, 2024
Reply from Once
Hello, and thank you for sharing your thoughts. We’re truly sorry to hear that your experience with ONCE hasn’t met your expectations, and we’d like to address your concerns.
With a premium subscription, messaging regular members is free and unlimited. Popular members, however, require gems to interact due to their increased visibility and activity levels. This system is designed to offer flexibility and cater to different preferences, but we understand it might not feel ideal for everyone.
Regarding profiles, ONCE is committed to ensuring authenticity in our community. Our moderation team actively verifies profiles to maintain a safe and genuine environment. If you suspect any suspicious behavior or encounter profiles that seem off, please report them through the app or reach out to us at support@getonce.com—we’ll investigate immediately.
We genuinely appreciate your feedback and are always looking for ways to improve. If there’s anything specific we can do to address your concerns or clarify how the platform works, we’d be happy to assist. Your input is invaluable in helping us refine our service. Thank you again for your feedback! 💙
Fake accounts.
December 9, 2024
Reply from Once
Hello, and thank you for sharing your feedback. We’re truly sorry to hear that you’ve encountered what seem to be fake accounts. At ONCE, we take authenticity very seriously and are committed to maintaining a genuine community.
Our moderation team works diligently to verify profiles and ensure a safe and authentic environment for all users. If you’ve come across profiles that appear suspicious, we encourage you to report them directly through the app or contact our support team at support@getonce.com. Every report is thoroughly investigated to uphold the quality of our platform.
Your input helps us improve, and we’d love the opportunity to address your concerns further. Please don’t hesitate to reach out to us with any additional details or feedback. Thank you for giving us the chance to make things right. 💙
Reply from Once
Hello, and thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with ONCE left you feeling this way.
Our goal is to create a platform where meaningful connections are made, and it’s disappointing to know we fell short of your expectations. If there’s a specific issue or area where we could improve, we’d love to hear more details so we can address your concerns directly.
Please don’t hesitate to reach out to our support team at support@getonce.com. We’re here to listen and help in any way we can. Thank you for your feedback—it’s invaluable in helping us grow and do better. 💙
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