Fantastic product at a brilliant price…
Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful
Top marks guys
May 2, 2026
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Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
Lambourne Crescent 23A, CF14 5GF, Cardiff, Wales, United Kingdom
- 02922362362
3.7
Average
3 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sent the wrong item then asked me to…
Sent the wrong item then asked me to return to warehouse... gave me the wrong order number resulting in me waiting in the warehouse for nearly 1/2 an hour to sort it out. Very frustrating
August 29, 2025
Reply from Get On The Water Ltd - Warehouse
Hi Carla,
Many thanks for your order and thank you for taking the time to leave a review.
I hope your daughter will be happy with her new changing robe.
I'm so sorry that this order didn't go as smoothly as we would have liked it. We ordered the robe direct from DryRobe as we were away when the order came in and wanted to get it to you as quickly as we could.
Unfortunetly the warehouse guys at DryRobe sent the wrong robe out to you. I did give you a call on Friday to explain and arranged for a swap for you in time for your daughters birthday, but it wasn't possible for the exchange to happen on Friday.
As that appointment on Friday had passed - they issued a new order number - and this was what caused the confusion when you went to swap the robes over.
The offer of going to the warehouse was the quickest way we could get this exchanged for you - without you having to wait in for a delivery to sort this out. As the warehouse is close to where you live I thought this would be the best option.
I've issued a partial refund on the order for you as an apology for the confusion with this order.
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