Me and my wife was visiting Cardiff for the weekend and planned to paddle boarding while we were there. We needed to buy a new buoyancy aid and chose to head to Get On The Water, needless the say the... See more
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See what reviewers are saying
I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Responsive and helpful
Excellent response to my initial email queries with regard to sizing of product and even offered as to which courier I would prefer. My choice was given and the package arrived when expected. The product is as I anticipated. Thank you Get On The Water! I will recommend you to others.
November 28, 2023
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Placed order and received within in the…
Placed order and received within in the time scale with no complications very satisfied
November 23, 2023
Excellent communication and customer…
Excellent communication and customer service. The earplugs I ordered weren't in stock and I was offered two alternatives at the same price.
November 4, 2023
Easy to deal with
October 18, 2023
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Hassle free
Great communication and quick dispatch and item turned up well packaged 👍🏻
October 7, 2023
Quality stuff for sale at great prices 👍
August 30, 2023
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Awesome company.
Awesome company.
Katie and Gareth were both really quick to answer my questions and went out of their way to make pick up of my surf board easier for me!
Thanks for all your help!
October 10, 2023
Excellent service
September 11, 2023
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Knowledgeable and excellent service…
A quick phone call provided excellent advice from clearly knowledgeable staff. Paddle arrived extremely quickly in perfect condition and very well packaged.
I wouldn’t hesitate to use again.
Fabulous service.
September 4, 2023
Shambles
Avoid this company at all costs.
Started off when we made a purchase online to be told a couple of days later it was actually out of stock and they wouldn’t be getting any more stock in and requested us to choose another item.
Chose another item, was told it would be sent out priority - great.. thinking we were getting somewhere.
Package arrives and they have sent someone else’s order!!! We got an apology and were told the labels must have got mixed up. Just absolute negligence. We were then asked to return it, and the customer who received our package has been asked to post ours to us directly!
I’m not sure what kind of circus they are running but this level of service is just unacceptable!
If you are thinking about ordering anything from here I’d highly suggest avoiding and finding somewhere else online that stocks it.
Utterly appalled to say the least.
Katie has been the only good thing to come from GOTW who has been left to deal with this for us.
September 2, 2023
Unprompted review
Reply from Get On The Water Ltd
Hi Jordan,
Thank you for your late-night review - I'm really sorry that your experience with us has not been what you expected. We are a small family business who pride ourselves on our service - which you can see is reflected in our previous reviews.
I'd like to reply to some of the points you have made to give clarity to your order sequence.
We received your order on the 27 August and unfortunately there was an error on our database regarding the availability of your buoyancy vest. This has now been rectified.
We sent an email over to you on the same day to advise of the error and to offer alternatives or a full refund.
We subsequently sent a follow up email on the 29 August to check on your response to the original email.
We then rang on the 30 August to make sure we could get the order fulfilled. We discussed the order and an alternative item was chosen.
The new buoyancy vest was sent out to you and our warehouse staff in a rush to catch the post made the mistake of sending you the wrong item.
Knowing that you needed the vest for a holiday we asked for you to exchange the packages direct to the other customer and they likewise, rather than have them returned to us to send out again delay the delivery further.
We do not take these mistakes lightly and we will review this issue with our warehouse staff to ensure it does not happen again.
Fantastic customer service
Fantastic customer service. Very quick response on questions. Absolute pleasure to deal with. Would happily shop here more often. Thanks for all the help!!!
August 20, 2023
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Love our new hula girl 🥰
Love our new hula girl she is lovely 🥰
Arrived quickly and we'll packaged, thank you!
July 21, 2023
Super service!
July 11, 2023
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