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2.8
3 reviews
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Had a confirmed reservation and after 2 hrs at Bordeaux airport telling me I had to direct my calls to the actual rental company it turns out they never confirmed the booking even though I had a confirmation email saying confirmed booking. They said they can book me a new booking at todays prices which clearly I said no to as they would not honour their own poor service. AVOID LIKE THE PLAGUE
I booked a car in Antalya Airport. This company took a Deposit of €900 and instead of blocking it as is usual practice, they CHARGED my credit card and after I returned the car on 12th June 2024 -30 days have elapsed and I have still not received the Refund of the €900 onto my Credit Card Account with the excuse that it may take up to 2 months to effect the Refund.
This is OUTRAGEOUS and flies in the face of standard car hire practice. This company could go bust in the meantime and I’d be out of pocket chasing ghosts in Turkey or fighting my case with my Credit Card company under section 75.
DO NOT USE THIS COMPANY & Have it removed from the comparison website.
Avoid this company! It tock almost 2 months to receive a refund due from this company. Numerous emails were sent, all of which had no response. Numerous phone calls were made. Each time I was told to either email or await a response on email. No manager or supervisor ever available to escalate complaint to. This is the worse car rental company I have ever dealt with. Never again!
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