DO NOT PURCHASE FROM THIS SITE! I paid extra for next day delivery. 4 days later still nothing has arrived. no customer service to be able to contact anybody, submitted 3 tickets none of which have be... See more
Company replied
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See what reviewers are saying
I had a problem with registering on the website, mailed customer services and had an immediate response helping me to figure out what was going wrong. Then a follow-up mail to check if I had managed t... See more
Company replied
Process was simple enough, result pdf was impressively detailed. Took quite a while for results to be ready, but that can maybe not be helped. Cannot know for sure how accurate test results are. Wil... See more
Company replied
It has been very useful the PCR in Tarmkollen mega to find out which infection my 10 year old soon had that they didn't find in the hospital. He has intermitent diarrea since summer 2024. They did jus... See more
Company replied
Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not sent, is this a scam!
I placed an order yesterday on express and have only had a confirmation of my order no dispatch details and I needed these tests urgently as I was recently assaulted.
This company had taken my money but not shipped my order and I spent £100 and I’m very upset as I thought this was a trusted company!
May 14, 2025
Unprompted review
Reply from GetTested.co.uk
Hi,
Thank you for your feedback, and we’re truly sorry to hear about your situation.
We want to reassure you that your order was shipped the same day you placed it, using express delivery as ordered. According to the tracking, your package is due for delivery today.
If you’re still feeling unsure or dissatisfied in any way, or if Royal Mail don't deliver your package today as they are supposed to, please don’t hesitate to reach out to us at hello@gettested.co.uk – we’re here to support you and will do our best to help 💙
Best regards,
GetTested
Very Dissappointed
Very Dissappointed. Ordered a test on the express delivery on Friday. Still hadn’t arrived. No confirmation it’s been shipped. Not responding to emails or the chat function. Spent nearly £100
May 9, 2025
Unprompted review
Reply from GetTested.co.uk
I'm so sorry to hear about your experience. 😔
I’ve checked our inbox but unfortunately can’t find any emails from the email address that comes up when searching your name. I sincerely apologize if something has gone wrong on our end.
We’ve just sent you an email — please reply there so we can investigate this further and resolve the issue for you as soon as possible. 💙
If possible, please also send us a screenshot of the email you sent, including the recipient address and date, so we can understand why it didn’t reach us.
All orders placed on the day of your purchase have been correctly packed and dispatched from our warehouse, so we'd like to find out what might've happened. We'd love to send you a new package or offer you a refund.
Thanks for bringing it to our attention!
Best regards,
GetTested
I ordered allergies test on 24th of…
I ordered allergies test on 24th of April and Still not received. Very disappointed. I also send 3 email to this company and they not answered. I didn't receive even at email about my item if was send. No communication, no item , no money. I've put investigation on my bank to get money back . Horrible company !!!
April 24, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Agnieszka,
We're truly sorry to hear about your experience. 😔
We’ve checked our inbox and unfortunately haven’t been able to find any emails from you, but we’ve now located your order through your name and have just sent you an email so we can assist you directly. 💙
There appear to have been some delivery issues with Royal Mail around the 23rd–24th of April, but we can confirm that all orders from that period were packed and dispatched from our warehouse as normal. 📦
We’d be happy to either send you a new test kit or issue a full refund if you no longer wish to receive the product. Just reply to the email we’ve sent and let us know what you prefer.
Thank you for your patience, and again — our sincere apologies for the inconvenience. 🙏
Best regards,
GetTested
Please don’t use this company
Very disappointed with this company. Ordered a test on 23rd of April and never received it as well as never received any update regarding the order. I also sent a few emails requesting refund as had to order the same test somewhere else and again no answer. I would definitely not recommend to use this company.
April 23, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Lucia,
That definitely sounds strange and not like the experience we want our customers to have. 😔
Please contact us at hello@gettested.co.uk so we can look into this for you. There seems to have been seen some delivery issues with Royal Mail around the 23rd of April, but we can confirm that all orders from that date were packed and left our warehouse as normal. 📦
If you send us your order number, we’ll be happy to either send you a replacement test or issue a refund if you still haven’t received what you paid for. 💙
We’re here to help and want to make this right!
Best regards,
GetTested
Do not order from this company.
I ordered a histamine intolerance test from Get Tested on 23rd April. After a week and no delivery, I went to check my email but realised I hadn't received one. The money for the test has been taken from my account so the order must have gone through. I have sent messages on the website chat function and via email, resorting to emailing every day but have received nothing in return. There is no customer service at all and I have no idea if my paid for test will ever arrive. I work in the nutrition field and will not be advising anyone to use them.
May 9, 2025
Unprompted review
Reply from GetTested.co.uk
Sorry to hear about your experience, Karen – that’s of course not how we want anyone to feel after ordering from us!
Unfortunately, we’re not able to track or resolve individual orders via Trustpilot, but we’d really like to help you get this sorted. Please send an email to hello@gettested.co.uk and include your order number (or the name and address you used when ordering), so we can investigate what happened with your test. 📦
In some cases, a confirmation email may not arrive if the email address was entered incorrectly at checkout, or it may have ended up in the spam folder. Which could explain why you didn’t receive any confirmation.
As soon as we hear from you, we’ll look into it and do our best to resolve it quickly. We really appreciate your feedback and hope to make this right for you. 💙
All the best,
GetTested
I'm waiting for the results of my amino…
I'm waiting for the results of my amino acid test and I never received them. I tried to log in to the page and it didn't work. So here I am seeing some really bad complaints. I already had a bad feeling, now I'm really worried
My e-mail #########
Good morning!
I would like to know when I will have the results of my test: 9R62KA-3AA, and if you received the material sent. It would be great to receive this notification. I thank you in advance for your kindness and await your response.
Thank you,
Regards,
Joeli Silva
Em sex., 11 de abr. de 2025, 11:46, GetTested.co.uk
Regarding your response today 05/09/2025.
Hello,
Do you want me to copy here the emails I sent since April asking for confirmation of receipt of my sample and never received a response? Because I already sent you the prints of these emails yesterday. If you want, I can start exposing everything here.
April 11, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you for your feedback, and we're truly sorry to hear that you're still waiting for your amino acid test results — we completely understand your frustration.
We can confirm that we replied to your email the same day it was received, and you should always receive a notification once your sample has arrived at our logistics center. This usually takes 2–5 business days depending on the postal service, but if no notification has arrived within 7 days, we do recommend reaching out to us so we can investigate right away.
We hope this can be resolved quickly, and we’re here to help however we can. 💙
Best regards,
GetTested
False Positive - Unreliable
The results of my test at home gave me a false positive. I was extremely stressed and worried.
Not worth it!!
May 5, 2025
Unprompted review
Reply from GetTested.co.uk
Hi,
Thank you for your feedback — we’re very sorry to hear that you experienced stress around your result. 💙
Since you haven’t specified which test you took, it’s a bit difficult for us to give a specific answer here. We kindly ask that you contact us by email and include a photo of your test result, so we can help assess it.
In general, false positives can happen for a few different reasons, depending on the test:
🔹 If it’s an allergy or sensitivity test, low exposure to the allergen can lead to inconsistent antibody levels, which may cause a misleading result.
🔹 If it’s an infection, STI, or virus test — each has a specific incubation period. This means testing too early (before the body has produced enough antibodies or antigens) can lead to false negatives or unclear positives.
🔹 Eating or drinking right before a test (especially rapid tests for infections) may interfere with the result. For example, studies suggest that sugary drinks or acidic foods could affect lateral flow tests.
🔹 A faint line on some rapid tests does not always indicate a true positive — it may reflect very low levels or background interference, and the test should be interpreted cautiously, as per the included instructions.
It’s important to read all test instructions carefully and, if necessary, follow up with a healthcare provider — especially if you have symptoms or get a positive result. Rapid tests are not meant to provide a medical diagnosis but rather an indication that something might need further investigation — similar to how a home pregnancy test can show false positives under certain conditions.
If you’d like support reviewing your result or understanding what might have happened, please don’t hesitate to email us — we’re here to help.
Warm regards,
GetTested Team
Purchased an iron deficiency test on…
Purchased an iron deficiency test on the 23rd April and after a week I hadn't received it so I sent an email asking when it would be received and still haven't had a reply.
Customer care is lacking!!! Hopefully someone will get back to me with a refund or the test that has been purchased.
April 23, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Steve,
Thank you for your feedback, and I’m truly sorry for the delay both in delivery and response. 💙
This does not sound up to par with the level of service we always offer. We have however experienced longer response times due to staff illness— but we're now catching up and working hard to assist everyone as quickly as possible.
If you haven't received a responde yet, please update your review with your order number or email us again at hello@gettested.io, and we’ll make sure this is resolved immediately. We’ll either resend your test or issue a full refund, depending on what works best for you.
We sincerely apologize for the inconvenience and appreciate your patience. 🙏
Best regards,
GetTested
AVOID! SCAM!
I’ve ordered a food allergy test for my wife that never arrived. Sent an email to enquire where the test is or when it’ll be dispatched. No response.
Sent an other email requesting a refund, once again no response.
There’s no number you can call and the chat service on the website is only there for show, rest assured no one will reply.
May 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Aron,
This is absolutely not the experience we want our customers to have. We are definitely not a scam — we’re a registered company working with ISO-certified labs, and we’re here to help.
We’ve had a temporary delay in response times due to staff illness, which may explain why your emails weren’t answered as promptly as usual. That said, you should always receive a reply, and I apologize if that hasn’t happened yet.
Please update your Trustpilot review with your order number or email us again at hello@gettested.io so we can locate your order immediately. If your test has not been delivered, we’ll gladly resend it or offer you a full refund — whichever you prefer.
We take all concerns seriously and will do everything we can to resolve this quickly.
Best regards,
GetTested
Reply from GetTested.co.uk
Thank you for your review, Andrew! 💙
That sounds very odd — when we search by your name in our customer support inboxes, we unfortunately cannot find any record of receiving an email from you. However, we can see that there is an order linked to your name, and we will contact you directly at the email address you provided when placing your order.
We truly hope we can sort this out for you as quickly as possible. 💙
Update: Thank you so much for the updated review, Andrew! 😊
We're really glad we could get everything sorted for you. If you need anything else going forward, please don't hesitate to reach out. We're happy to help!
Kind regards,
GetTested
Great price,the results come back…
Great price,the results come back really quickly and easy to read.
April 21, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your kind words Mirela-Gabriela! 😊
We're really glad to hear that you found the test both affordable and easy to understand, and that the results came back quickly.
Warm regards,
GetTested 💙
Excellent experience!
I had a very good experience with this company! Although it's an easy testing process to follow, I just couldn't get enough blood onto the testing card. I always have difficulty with donating blood or getting a simple blood draw. I contacted the company and they immediately sent me a new kit. The customer service is excellent and responsive. The second time worked and I got results quickly. Don't hesitate to use them!
April 11, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for taking the time to share your experience Linda! 😊
We're really glad to hear that our team could support you quickly and that everything went smoothly the second time. It means a lot to us that you felt well taken care of. 💙
We're here if you ever need anything in the future!
Kind regards,
GetTested
Explained well testing and sending…
Explained well testing and sending package came quick only negative is it take a little while for the results
April 11, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your feedback!
We’re happy to hear you found the process clear and that everything arrived quickly. We completely understand that waiting for results can feel a bit long — the turnaround time is due to careful processing and quality checks to ensure you get accurate and reliable results.💙
Thank you again for choosing us! 🧬
Kind regards,
GetTested
It gave me a false positive it caused…
It gave me a false positive it caused me huge amounts of stress not worth it
March 29, 2025
Reply from GetTested.co.uk
Hi Sophie,
Sorry to hear about your experience – we understand how stressful that must have been 😔
Unfortunately, false positives can happen in some cases, depending on factors like incubation time (STI tests, Infectious Disease Tests etc.), eating or drinking before the test, or if the body hasn’t been exposed to the substance before (allergy tests, intolerance tests, etc.). Since you didn’t mention which test it was, it’s hard to say exactly what might have affected your result.
Please reach out to our support team at hello@gettested.co.uk so we can take a closer look. If possible, include a photo of your result, the name of the test, what result you received, and your order number. We’re here to help 💙
Take care,
GetTested
Very helpful
Very helpful. Detailed. Clear. Knowledgeable. Good advice. Quick turnround on support.
April 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Mr Ian,
Thank you so much for your kind review! 💙 We're really happy to hear that you had a positive testing experience, from clear information to quick and helpful support. Don’t hesitate to reach out if you have any questions in the future! 😊
Best regards,
GetTested
It helped me out.
March 28, 2025
Reply from GetTested.co.uk
Thank you Denise for your review! We're so glad to hear the test was helpful to you. 💙
All the best,
GetTested
Quick postal service
Quick postal service
Able to take to gp and not have to wait for hospital diagnosis, gp gave me antibiotics on the re showing results of urine test strip
March 28, 2025
Reply from GetTested.co.uk
Hi Mrs Lynn,
Thank you for your lovely review! We're glad the fast postal service and your ability to use the test results with your GP helped speed up your care.💙
Wishing you the best of health,😊
GetTested
Was expecting numerical result not a…
Was expecting numerical result not a colour change
March 26, 2025
Reply from GetTested.co.uk
Hi Martin,
Thanks for your feedback! 😊
For our rapid tests, you use the colour on the test strip to match it against the result card – each colour corresponds to a specific numerical range. So while the strip shows a colour, that colour represents an actual value listed on the card.
If you'd like help interpreting your result, feel free to contact us at hello@gettested.co.uk – we're happy to assist! 💙
Best regards,
GetTested
It was a good experience
It was a good experience and communication great.
March 26, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your lovely review! 💙
We're glad to hear you had a good experience and that the communication felt smooth. We're always here if you need anything in the future! 😊
Warm regards,
GetTested
Super efficient and trustworthy tests
March 12, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Nadja for your kind words! 💙
We're so happy to hear you found our tests both efficient and trustworthy. Don't hesitate to reach out if you ever have any questions, we're always here to help! 😊
Best regards,
GetTested
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