Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything o... See more
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Review summary
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Such efficient and professional service. Have seen the one star reviews on here which are ridiculous because when you sign up you have a heath consultation and you state what your target weight loss i... See more
Company replied
I cannot rate Trim enough. They are more than just weight management, they are supportive, efficient and care about their users Unlike a lot of providers they are always there to answer questions or... See more
Company replied
I’ve recently switched to TRIM after using other providers, and the difference has been noticeable straight away! The care taken with packaging, presentation, and safety really stood out to m... See more
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Company details
Written by the company
We offer more than just weight loss medicine. Everybody gains access to nutritional guidance, techniques, and progress tracking through our app. Create sustainable techniques for a lifetime of success.
Contact info
United Kingdom
- support@gettrim.co.uk
- gettrim.co.uk
4.7
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very happy with Trim always delivered
Very happy with Trim always delivered
And help
December 1, 2025
Unprompted review
Reply from Trim
Thank you so much for sharing this feedback. It’s great to hear you’re very happy with Trim and that deliveries and support have been consistently reliable for you. Our Pharmacy team work hard to make sure your prescribed weight loss medication and guidance arrive on time and that you always feel supported throughout your journey.
Miriam | Customer Care
Reliable provider of Mounjaro and good…
Reliable provider of Mounjaro and good customer service.
December 1, 2025
Reply from Trim
Thank you for sharing this feedback. We’re really pleased to hear you’ve found us a reliable provider of Mounjaro and that our customer service has supported you well. Our pharmacy team works hard to ensure treatment arrives safely and that every customer feels confident throughout their journey with prescribed weight loss medication.
If there’s ever anything more we can do to support you, we’re here to help.
Miriam | Customer Care
Loved my weight loss journey with Trim
Loved my weight loss journey with Trim, would highly recommend
November 13, 2025
Reply from Trim
Thank you so much for your lovely review. We’re thrilled to hear that you’ve enjoyed your medicated weight-loss journey with Trim. Our clinical team is dedicated to providing safe, personalised support, and it’s great to know you’re seeing real results. Your recommendation means a lot to us. If you ever need us, please don't hesitate to tap 'support' in our app.
Miriam | Customer care
Trim asked for personal details and…
Trim asked for personal details and then I had a phone call from Roger Compton, the prescriber, to ensure that I was suitable for the weight loss programme. I have a personalised plan and am not just left to my own devices. A very supportive team.
November 4, 2025
Reply from Trim
Thank you so much for sharing your experience!
We’re really glad to hear that the process felt thorough and supportive — speaking with Roger ensures every patient is safe and medically suitable before starting treatment, and it’s great to know this gave you confidence in your personalised plan.
Our goal is to make sure no one ever feels “left to their own devices,” so it’s lovely to hear the ongoing support has made a positive difference for you.
If you ever need anything at all, please tap 'support' within our app.
Miriam | Customer Care
They dont tell you its a subscription
They dont tell you its a subscription, money was taken out of my account the following month.
September 30, 2025
Reply from Trim
Thank you for taking the time to leave your review. We’re sorry to see the 1-star rating and appreciate the opportunity to clarify and respond.
We’d like to confirm that in our WhatsApp chat logs, you did acknowledge that you were aware the service operates as a medication subscription. This is also communicated at multiple points of sale to ensure transparency before any order is placed, including:
1. On the product page, where the treatment is clearly described as a recurring prescription service
2. During the online medical assessment, which explains ongoing supply and review
3. At checkout, where the subscription model is explicitly stated before payment
4. In follow-up communications from our Pharmacy team, including SMS notifications and emails
As soon as you contacted us to say you no longer wanted to continue with injections, we resolved this promptly, stopped future treatment, and ensured no further medication was issued.
Now that the issue has been successfully resolved and you confirmed you were happy with the outcome, we’d kindly ask if you would consider updating this review to reflect the resolution and your experience with our Pharmacy team and prescribed weight loss medication.
You can update or remove the review by:
1. Logging into your Trustpilot account
2. Going to “My Reviews”
3. Clicking the three dots next to the review
4. Selecting “Edit review” or “Delete review”
If the option isn’t immediately available, Trustpilot Support can assist via their Help Centre.
If you need any further support, please don’t hesitate to reach out — our Pharmacy team is always here to help.
Miriam | Customer Care
Really supportive
Really supportive, initial engagement. Unfortunately, too expensive after initial discounts. App did not always work- so the expectation of tracking and tailoring was not met.
August 1, 2025
Reply from Trim
Thank you for taking the time to share your feedback. I’m so pleased to hear you found our team supportive during your initial engagement — that really means a lot to us.
I’m sorry to hear that the cost and app experience didn’t meet your expectations. We’re always working to improve both our pricing options and the app via monthly updates, which include tracking and personalisation features. I’d love the opportunity to look into this further and see how we can better support your goals. Please feel free to reach out to us directly so we can help.
Warm regards,
Miriam | Trim Customer Care
Reply from Trim
Thank you for taking the time to leave your review. We’re sorry to hear about your initial concern regarding not wanting any further injections. We’re pleased this was quickly resolved and that we were able to support you and stop treatment as requested.
Now that everything has been successfully sorted and you’re happy with the outcome, we’d really appreciate it if you could kindly consider updating this review to reflect the resolution and your experience with our Pharmacy team. Your feedback helps other customers understand the level of care and support we provide with prescribed weight loss medication.
If you’d like to update or remove the review, you can do so by:
1. Logging into your Trustpilot account
2. Going to “My Reviews”
3. Clicking the three dots next to the review
4. Selecting “Edit review” or “Delete review”
If you have any difficulty, Trustpilot Support can also help via their Help Centre.
Thank you again for your time, and please don’t hesitate to reach out if you need any further support.
Miriam | Customer Care
Always a 5 star service everytime
Always a 5 star service everytime
Thank you for my travel case as well.
October 13, 2025
Reply from Trim
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service — and glad you’re enjoying your travel case too. Your continued support means a lot to us.
Best wishes from all of the Trim – Weight Loss team
Miriam | Customer Care.
Weight loss with great advice.
Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything other than light breakfast.light lunch and small dinner.all packed with protein.
September 30, 2025
Reply from Trim
Thank you for your fantastic feedback! We’re so pleased to hear you’ve had such a positive start — great to see those early results and that your appetite is under control. Keep up the great work with your balanced, protein-focused meals!
Best wishes from all of the Trim – Weight Loss team
Miriam | Customer Care
Amazing experience
I have had amazing support and advice throughout my journey from Trim. Anytime I've needed help they have got back to me quickly. They've been completely transparent and honest regarding the price increase. I would highly recommend them.
October 7, 2025
Reply from Trim
Thank you so much for your wonderful review! We’re thrilled to hear you’ve felt supported throughout your journey and appreciated our transparency. Your recommendation truly means a lot to us.
Best wishes from all of the Trim – Weight Loss team
Miriam | Customer Care
Professional and supportive!
Great company, very supportive.
Professional and approachable.
Thank you.
October 6, 2025
Reply from Trim
Thank you so much for your lovely feedback! We’re delighted to hear you found our team professional, approachable, and supportive — that’s exactly what we aim for.
Best wishes from all of the Trim – Weight Loss team
Miriam | Customer Care
Very helpful
Trim have delivered on all requests and are very helpful should you need any advice
September 30, 2025
Reply from Trim
Thank you for your lovely feedback! We’re delighted to hear that you’ve found our team helpful and responsive — we’re always here to support you every step of the way.
Trim | Customer Care
Great service
Great service, comprehensive check in with a clinician and swift delivery of my pen, I was kept informed throughout.
Few niggles with greeting on the app, but again kept informed. Can't fault them
September 1, 2025
Reply from Trim
Thank you for sharing your experience! We’re so pleased to hear you found our service comprehensive, with a smooth clinician check-in and fast delivery of your weight loss injection. Clear communication and keeping you informed every step of the way is something we pride ourselves on. We really value your feedback on the app and are continuously working on improvements to make the Trim weight-loss programme even better. Your trust means a lot to us, and we’re delighted you can’t fault the overall service.
Trim | Customer Care
From the first conversation I was put…
From the first conversation I was put at ease , it gave me confidence going forward. There is not rushing to move through the dosage you move as fast as you feel ready for .
I know if I have any problems help is always on hand .
I 100% recommend trim
September 8, 2025
Reply from Trim
Thank you so much for your wonderful feedback! We’re delighted to hear you felt at ease from the very first conversation and gained confidence moving forward. At Trim, we believe in personalised care — progressing at a pace that feels right for you, with support always available whenever you need it. Knowing you would 100% recommend us means a great deal, and we’re proud to be your trusted partner on your weight-loss journey.
Trim | Customer Care
They are honest and transparent
They are honest and transparent. Quick service. I was worried that they would increase the price of my prescription before the 1st of September as some suppliers were doing so but they kept to their word and even gave me a discount.
September 1, 2025
Reply from Trim
Thank you so much for taking the time to share this during such a busy period. It truly means a lot to our whole team. We’ve worked hard to remain transparent and fair with pricing, especially when we know how unsettling sudden changes can feel. Your trust in us is something we never take for granted, and we’re so glad we could give you peace of mind while still delivering quickly. We’re grateful to have you as part of our community.
Best,
Team Trim
So much more responsible than other…
So much more responsible than other suppliers, you actually have a video call with guidance
September 1, 2025
Reply from Trim
Thank you for your 5-star review! We’re delighted you’re enjoying your experience with Trim’s medically supported weight loss programme. Your progress with GLP-1 treatment is inspiring, and we’re proud to be part of your journey.
— The Trim Team
Poor customer service
Poor customer service. Cancelled my order when without my consent. I only asked to cancel subscription going forwards. Questioned why and got no response at all. Worst performance out of all online suppliers I have used. Also 2 weeks for a consultation so waited almost this long and revived nothing. Also not very clear it's a subscription service
September 2, 2025
Reply from Trim
Hi Richard,
We are always seeking to improve with positive criticism. However, we do want to acknowledge a few inconsistencies in your review.
You mentioned that you did not know this was a subscription, yet also stated that you had asked to cancel your subscription going forward. This naturally suggests you were aware of the subscription at the time you requested a cancellation. Additionally, you asked for the subscription to be cancelled, but also expressed that you did not want your order cancelled — which makes it difficult for our team to act without risking doing the opposite of what you want.
That said, we completely understand that price changes have caused stress and panic buying in many cases, which created longer than normal wait times. We have been working tirelessly to provide care & support for our customers on a 1:1 basis as we always do, albeit with slightly delayed response times.
We are sorry if our communication didn’t provide you with the clarity or reassurance you needed. Our intention is never to cause frustration, and we are constantly working on improving both transparency and response times. We take your experience seriously, and we’ll be reviewing this internally to ensure that clearer messaging and faster communication are always provided. Thank you again for taking the time to share your feedback.
Trim | Customer care
Excellent service
I’ve been with Trim since the start of my journey. They are supportive, informed and their customer service is excellent. Anyone looking for a provider, I would highly recommend Trim!
August 25, 2025
Unprompted review
Reply from Trim
Thank you for the 5-star review! We’re so pleased that Trim’s medical weight loss programme is making a positive difference for you. Your success with GLP-1 treatment motivates us to keep delivering the best care and support.
— The Trim Team
The prescriber is really helpful &…
The prescriber is really helpful & approachable. Great service from a great company.
July 30, 2025
Reply from Trim
We’re grateful for your 5-star review! It’s wonderful to know that Trim’s clinically guided weight loss programme and GLP-1 support are helping you achieve your goals. We’re with you every step of the way.
— The Trim Team
Trim are great
Trim are, great they are always available on WhatsApp and respond very quickly. They are able to give advice and help with any questions.
August 7, 2025
Reply from Trim
We really appreciate your 5-star review! It’s great to hear that Trim’s medical weight loss programme is supporting your journey with GLP-1 treatment and lifestyle changes.
— The Trim Team
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