Fil - @GetYourFilToday Reviews 

55
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wow, I’m blown away by this company! While I’m excited about the products and getting to engage with Palestinian food- I’m super impressed by the customer service. There was a shipping issue that was... See more

Company replied

Rated 5 out of 5 stars

I bought four items - Birds Eye, Habanero, Jalapeño and Shatta Jam, all delicious and really interesting. Then I went to Imad’s iconic Syrian restaurant in Kingly Court, Carnaby St, and there they... See more

Company replied

Rated 5 out of 5 stars

I purchased the 4 jars of Shatta and Jam They arrived well packaged. I really liked the personalised handwritten note. So far I've tried with roasted vegetables and couscous, roasted cauliflower... See more

Company replied

Rated 5 out of 5 stars

The most amazing and most flavorful shatta! Forget about anything else you were using such as chili jam from other places! I also loved how nice and thoughtful they had designed the jars. I know that... See more

Company replied

Company details

  1. Food Manufacturer
  2. Catering Food and Drink Supplier
  3. Food Products Supplier

Written by the company

We’re Fil, and we’re on a mission to share shatta with the world. No pun intended. Fil produces a range of fermented chilli sauces rooted in Palestinian tradition and adapted for today’s kitchen. Our shatta delivers an effortless burst of fresh heat that complements a wide range of dishes, never overpowering them. At Fil, we prioritise authenticity and quality in everything we do. We take pride in our culture and the heritage behind each product, believing this matters just as much as flavour. So join us in celebrating our culture, one spicy spoonful at a time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(55)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

So so good!

So so good!! The bird eye shatta and hot sauce have become a staple in our pantry, I even bought extra this time so I don’t run out too quickly. Love the branding too 😍

June 5, 2026
Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious! Products arrived on time and order was correct. Shatta jam is a firm favourite in our house.

December 19, 2025
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Thank you Sarah, so happy to hear you're enjoying the Shatta Jam

Advertisement
Rated 5 out of 5 stars

Amazing products!

Amazing products!

The Shatta Jam can be paired with so many options, the perfect addition for any brunch / breakfast!

April 10, 2026
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Thank you Antho!

Rated 5 out of 5 stars

Great product and service

I've been meaning to order for a couple of years since tasting a sample at an event where they had a table and finally got around to placing an order two weeks ago. I'm really impressed with the products.

I ordered Bird's Eye Shatta, Shatta Hot Sauce, and Shatta jam. My favourite was the Bird's Eye; it makes any sandwich taste like a hot wrap from a falafel shop in Palestine. The hot sauce has been great for my healthy rice and chicken bowls and the jam works well with eggs for breakfast.

The prices are reasonable - definitely place an order to try them out!

March 5, 2026
Unprompted review
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Thank you so much for such a lovely review! We’re so glad you finally got round to ordering after trying us at an event, and even happier to hear you’re loving the products.

The Bird’s Eye Shatta making a sandwich taste like a hot wrap from a falafel shop in Palestine might be one of our favourite descriptions ever. That’s exactly the feeling we hope to bring into people’s kitchens.

So pleased the hot sauce and jam have found their way into your meals too. Thank you again for the support, it really means a lot!

Advertisement
Rated 5 out of 5 stars

Can't fault Fil!

Products are FANTASTIC and delicious; service was wonderful - can't fault Fil

January 19, 2026
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Thank you so much Sara!

Rated 5 out of 5 stars

Tastes incredible - will be ordering again :)

I ordered the jabanero shatta, the shatta jam, and the hot sauce as extra bday gifts for my boyfriend, and he absolutely loved them. I ended up eating quite a lot of them myself too, which probably says enough about how good they are. Really impressed with the quality, and it’s great to support a small Palestinian company doing something this well. We've both said we'll order again as soon as they run out. We haven't actually found a meal they don't work with yet!

Just wanted to add - the packaging/design on the jars is so beautiful too.

January 4, 2026
Unprompted review
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

We're so glad you both loved our products so much, thank you for the lovely words on the flavour and the design. Please tag us in some of the meals you make on our socials, we'd love to see your creations!

Advertisement
Rated 5 out of 5 stars

One of the most delicious chilli around

One of the most delicious chilli products around. Also, the people behind the scene are brilliant. I've shared a few thoughts with them and they were so good at communicating with me about them. They clearly care and are passionate about their products, which shows.

Highly recommend it for any chilli (shatta) fanatics out there.

May 6, 2025
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Great to hear from you Ahmed, so happy you're enjoying the products!

Advertisement
Rated 5 out of 5 stars

Just made my second order!

Fil is a start up. It has launched its first range of products. I was introduced to their shatta by a friend. I was impressed by the short list of only natural ingredients and use of extra virgin olive oil so I ordered all 5 of their products. (ever tried to buy pesto that has extra virgin olive oil in it?? rare as hen's teeth!). So I'm cool with the price also-- which is excellent value for money compared to similar products.

I just made my second order. I love the hot sauce, jam, and red shatta. I had to reorder the green (jalpeño), it hasn't areivwd yet. The habanero is the hottest of the three and I haven't mustered the courage to try it because the red shatta pleasantly burns my face off as it is. I will order again once the second order is done.

One of the co-founders was very present when responding to a couple of my concerns-- I forgot to add an item to my order, he inserted it immediately, when their orders were delayed, they sent an email notifying customers. When there were some packaging hiccoughs, the co-founder responded immediately to my email, walked me through their logistics so I understood what had happened and refunded the price of the two items which arrived with their jar seals raised.

October 23, 2025
Unprompted review
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Although we've already spoken by email, we wanted to thank you so much for taking the time to write this, it means so much to us.

Hearing that the ingredients, flavour and overall experience are resonating really keeps us going. Especially that using Palestinian Extra Virgin Olive Oil matters to you too!

Also, thank you for your patience with some of the hiccoughs we faced with your order, I am glad that you eventually managed to enjoy the Shatta. When you do eventually muster the courage for the Habanero Shatta… brace yourself, it's hot!

Truly grateful to have you with us in our journey.

Rated 5 out of 5 stars

Fil is a fantastic product

Fil is a fantastic product! Shatta as it should be. The Shatta jam is amazing. I am pairing it with manchego cheese. It is great. Enjoy!

May 5, 2025
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Thank you Rashad! Couldn't agree more with that cheese pairing, delicious!

Rated 5 out of 5 stars

Fil has recently become a must-have…

Fil has recently become a must-have at home! It is a very versatile product, it tastes amazing, and the package always comes wrapped in a very sweet. We tried all products, but our favourites are Shatta Jam, Shatta Hot Sauce and Bird's Eye Shatta. Highly recommend trying them out!

October 12, 2025
Unprompted review
Fil - @GetYourFilToday logo

Reply from Fil - @GetYourFilToday

Hey Maria, we really appreciate you taking the time to write such a lovely review. Glad you're enjoying the products!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look