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KIX Vaping UK and Ireland. The easy way to stop smoking. Variety of starter kits, e-liquids and advanced vaping kits. Stores in Northern & Republic of Ireland.
High Street 94, BT1, Belfast, United Kingdom
4.0
18 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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My daughter reccomended this company,so i purschased kix eliquid online delivered and found the price point excellent &quality eliquid i would say i will be a return customer going forward thankyou @kixvaping michael 10/10..
Excellent service. Incredibly fast dispatch and shipping
What a service ordered yesterday and arrived today this is just brill user friendly website simple deffo be back thanks for a super service
One star for this store is too many. I ordered the item on June 5th and still haven't received it. They don't respond to messages either. This was the first and last time.
Reply from Kix Vaping
Hi Wioletta,
I am so sorry for this unacceptable delay and frustration. We have checked our systems thoroughly and cannot find any previous emails from your name, order number or from the email address you used when placing your order. we would never ignore a customer intentionally. We pride ourselves on providing fantastic customer service.
Having just called DPD to request a trace on your order, they confirmed that the last scan was on June 9th in Athlone, indicating that the parcel is either lost, or has been directed to the incorrect depot. I will investigate this further with DPD.
Please contact us directly at info@getyourkix.com so we can arrange an immediate replacement or full refund for you. I would also appreciate if you could include in the email the date and time of when you emailed us, as I would like to investigate this further.
Thank you,
customers services.
Absolutely unbelievable service. Delivered within 2 days from DPD. Their own brand Nic salts are crystal clear without being saturated with sweetness. Quite coil friendly and dirt cheap for what you are getting. Delighted with everything.
Great delivery and prices, some incredible sales.
I changed my mind late about something on an order and emailed and the customer service and response was amazing, no hassle at all and responded super early the next day. Shout out to Colin who dealt with it and is a gentleman
Highly recommend KIx
Ordered on a thursday morning & delivered by 08:30am saturday morning
5*'s to Kix & DPD
This is the first time buying from kix and I have to say so far I'm very impressed with the order I received today.
Very easy to order online, had question answered straight away super fast delivery and well packed. They also have great deals like 3 for 2, I ordered a few different flavours to check which I would like best.
I ordered 25 bottles of vape oil, only received 15, I emailed them twice and never got a reply....ill be looking else where in future
Great customer service they can never do enough for you great shop always buy my products in here 😁
This company has went above and beyond to help me.I have been buying nicofresh vape oil for over 2 years.after trying lots of vape juice this is the 1 that helped me quit smoking.i had a bit of a prob and they came out to my home to help me i cant thank them enough.
Website is very user friendly, was recommended a vape and liquids by a friend who showed me it on the site - quick and easy to find. Website easy to browse too.
Would recommend Kix liquid itself, its top quality after a few days using it.
Point to note I ordered a Banana Ice but it sold out before my order placed so they sent me 2 Kix Strawberry Ice which to be fair was a safe bet and appreciated as its the only flavour I like and was only giving the banana Ice a blast after trying it to try something different. Safe to say, its 5 star for flavour and smoothness to the point my partner who only uses strawberry liquid now has acquired one of my bottles after trying it and asked me to order more for her!
Very impressed all round, the points are a nice bonus too and after shopping around I couldn't better their deals.
Great customer service. I missed an offer due to a web page malfunction. They honoured the deal after expiration. I also recieved a faulty unit and the issue was dealt with swiftly and professionally.
This "WAS" one of the best companies I ever dealt with until recently. Fast delivery & great Payday offers. However over the past while orders are taking anything up to 10 days or more to be delivered. I'm aware there are issues the Royal mail but that's not my problem. Please Kix address this issue & avoid loosing customs.
Fantastic service from David in Castlebar Store today . Problem solved 😊
Fantastic service every time! Speedy delivery, good offers and good products!
Ordered some NicoFresh liquid x2 boxes of 30ml and received an extra box🤩there was a deal on but I didn't realise and the lovely people that work there sent me the extra box and received my order within a few days so very happy 🙂
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