Extremely bad customer service
They belong to the same company with L´or, JDE (Jacobs Douwe Egberts). The brand Gevalia is visible in their e-mails. Probably the same customer service. I had an extremely bad experience as a new customer. Bought their L´or machine but there was no way to register the machine to get the free coffee bonus. Furthermore the box did not include the coffee that they promised on the package. The customer service did NOT compensate the loss fully. They just stopped replying... Really bad experience. I do NOT recommend the company because they do not honor their own offers. Buy other brands instead. Otherwise you will be disappointed.








