GEX.co.uk Reviews 1,415

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, finding the process of selling items to be incredibly easy and straightforward. Many highlight the fair prices offered for their goods and the remarkably quick payment, often received on the same day the items arrive. The user experience is frequently described as simple and efficient, with many appreciating the clear instructions and hassle-free transactions. Reviewers are also impressed with the product condition when buying, noting items often appear brand new.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Customers frequently praise the speed and efficiency of the... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and swift service, noting how... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use,... See more

Product

Clients share positive opinions on product quality and the selling process. Many reviewers praise the... See more

Price

Users describe positive interactions with price, often highlighting that fair and good prices are offered for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only min... See more

Company replied

Rated 5 out of 5 stars

No issues. Simple to use. Fair prices. Great communication throughout/Received package by recorded Royal Mail. After checking they found one flaw and gave fair explanation and revised price which I ac... See more

Company replied

Rated 5 out of 5 stars

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. A... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actual... See more

Company replied


Company details

  1. Video Game Store
  2. e-Commerce Service
  3. Game Store
  4. Online Marketplace
  5. Used Game Store

Written by the company

SELL OLD VIDEO GAMES FOR CASH at GEX.co.uk. Great Prices, Fast Payment, Free Post UK Service. Sell games online at our specialist Website. We buy all your old Playstation, Xbox, Nintendo & Sega Games. You can sell 3DS, Dreamcast, Gamecube, Gameboy, Megadrive, N64, NES, SNES, Switch, Wii, PS2, PS3, PS4, PS1, PS5, Vita, PSP, SNES, Wii U, Xbox 360, Xbox One, Xbox Series X.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Only done a couple of transactions with GEX but it's been so straightforward. The process of submitting games and posting out were simple to understand and the time between sending games and receiving payment was really quick. I think a fair price is offered for the games too.

December 8, 2025
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Rated 5 out of 5 stars

Very easy experience

Very easy experience, great explanation in the website on how to package and what condition to send games in. Very quick turn around and had money syaright to mybbank. Woukd highly recommend if you have any retro games to sell

December 11, 2025
Rated 5 out of 5 stars

Great value for your goods 👍

Put it this way - Music Magpie offered me approx £58 for my games, where GEX offered approx. £135. Once they had my parcel, it was processed and checked in the same day and payment was confirmed. Every step of the process was quick and easy - I have absolutely no complaints.

Found more PS1 games in the meantime, so I'll be contacting them again very soon!

December 8, 2025
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Rated 5 out of 5 stars

The entire transaction was very quick

The entire transaction was very quick. money received within 24 hrs of sending the items. Will recommend and use again, the rate was better than high street shops.

November 17, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Celine

Thank you for the 5* review.
Look forward to doing business with you again.

Jase

Rated 5 out of 5 stars

Quick & Easy process

Quick & Easy process. Sent a large quantity of games and got a really good price 👍

November 14, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Wendy,

Thank you for the 5* review!!
Glad you were impressed with the price :D

Jason

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Rated 5 out of 5 stars

It was just so easy and straight…

It was just so easy and straight forward. The money was paid into my account with no problem. I had a query about the weight of the Lego but my query was dealt with quickly. Would definitely recommend Gex plus they gave me the best price.

November 10, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Marilyn,

Glad you were impressed with the service received :)
We hope to do business with you in the future.

Thanks,
Jason

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Rated 5 out of 5 stars

What a fantastic service!

What a fantastic service. Great prices offered, simple and easy process to send the games off with a quick payment to complete. Brilliant - thank you so much!

October 23, 2025
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi Liz

Thank you for such a lovely review :)
Glad you were impressed with the overall service recieved.

Cheers,
Jason

Rated 5 out of 5 stars

Incredible service

Incredible service. Paid within 2 hours once the products arrived. Couldn’t recommend more and will be using again

October 15, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Alex

Glad you were impressed with the service at GEX!
We look forward to doing business with you in the future.

Thank you for the review!

Jason

Rated 5 out of 5 stars

Game sales

Great & efficient seemless service..

October 15, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Anthony,

Thank you for the 5* review!

Jason

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Rated 5 out of 5 stars

Seamless service

Seamless service. Does exactly what it says on the can’

October 15, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi David,

Thank you for the great review :)
Glad you were impressed with the service at GEX.

Jason

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actually was. Scan online, post, then receive payment. Can’t recommend enough

October 6, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Sean,

Thank you for the great review.
Glad you were impressed with the overall service.
Hope to do business with you again.

Jason

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