After seeing incredible looking shoes on their website and wanting to invest in a good pair of loafers for a while, I fell for G. H Bass' advertising. The shoes are truely unwearable and by far th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointing experience for a brand that claims to be “premium”. €210 shoes, €9.95 delivery fees, and on top of that the customer is expected to pay for returns, even when the shoes are cle... See more
I had a hard time finding the right size (they run small) but Kristy helped my step by step giving me a code for the return shipment and let me order two pairs of loafers to best find my sizing a sec... See more
Paid an extortionate £200 for an uncomfortable and bad quality pair of loafers. The leather on the heel lining teared apart after couple of uses. The pattern on my shoes had also been pressed so hard... See more
Company details
Information provided by various external sources
G.H. Bass & Co. UK & Europe. Browse the latest collection of Penny Loafers and Bass Weejuns. Quality, handcrafted footwear with FREE UK & EU delivery!
Contact info
Lyme Street, NW1 0SF, London, United Kingdom
- ghbass-eu.com
Fastest Customer service and helpful…
Fastest Customer service and helpful response Ive recieved from an online store in a long time. Overcame my order issue very fast. And their products are timeless and beautiful.
March 31, 2023
Unprompted review
Advertisement
After my first review on this company
After my first review on this company, I received a 15% off code. I wasn't happy the first time around but decided to use the code as I wanted the boots. I ordered the boots, ( camp moc I I I ranger boots in navy) because they looked nice. I paid for next day delivery which turned up but not updated with emails on their progress. The boots arrived and slightly disappointed to be honest. Nothing special to be fair whatsoever and definitely not worth the money even with the discount. The pictures make them look a lot nicer than they are. In my opinion, Kickers are much more value for money. I wouldn't use them again to be honest, even at half the price. They just look cheap in hand.
March 17, 2022
Unprompted review
Rectified a mistake swiftly
Rectified a mistake swiftly, great products
January 26, 2022
Unprompted review
The worst online shopping experience
I placed my order on October 19th, after 15 days I had to accept the refund. My parcel never departed from their local headquarters and was sent back for times. For 15 days the assistance made fun of me always inventing new excuses. They told me to wait 48 hours and then... Today via email I am asked if I want to be refunded or still waiting for my package to be sent, but I am advised that I will probably have to wait days...They say there may be delays at dogana (but the package never arrived at dogana in 15 days). They say they have no problems with shipments to Italy, but that there may be delays... My parcel has never been sent I do not recommend the purchase, the assistance has never given me explanations. I’ll wait for the refund, hoping that at least that will come...Gh Bass is sponsored by Italian partners, but is not able to deliver packages to Italy. Disappointing is has created me some inconvenience.
November 3, 2021
Unprompted review
Well made craft shoes
I have a several items of the GH, more of them are weejuns, pairs of boat shoes (the best boat shoes ever), a chelsea boots, a belt, walet... You can't go wrong with the brand. The quality is very good, delivery was very fast from the Europe online based shop.
February 13, 2021
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.