GHOSTEK logo
Visit website

GHOSTEK Reviews 6,925

•
TrustScore 3.5 out of 5

3.5

Electronics Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the aesthetic appeal and sturdy feel of the cases, often describing them as nice, sleek, and comfortable to hold. Reviewers frequently highlight the high quality of the products and express satisfaction with the brand's offerings, with some even stating they have never had a quality complaint. The cases are often noted for their great fit and effective phone shielding. However, some people were dissatisfied with certain aspects, particularly regarding screen protectors and compatibility issues, especially with specific phone models like the Galaxy S series with ultrasonic touch. There are also concerns about cases muffling audio, being too snug around buttons, or having design flaws that lead to damage or improper fit. Several customers reported that cases failed to protect their phones from damage after drops, with some experiencing shattered screens or broken components despite the case remaining intact. Additionally, some experienced issues with product durability, such as hinges breaking or cases being flimsy, and others received incorrect or used items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment regarding... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the cases for being nice,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The case I got (Polarity clear) is very nice, sleek, sturdy, and comfortable to hold. The button covers feel like they aren't even there, no mushy feeling at all. The issue I have is with the tem... See more

Rated 3 out of 5 stars

I purchased a phone case from Ghostek because I needed something more heavy duty than the typical cases I buy. The look is really nice and the case feels good and solid in the hand. The shipping, howe... See more

Rated 5 out of 5 stars

Fantastic customer service. Catherine Smith (Equipment Specialist Client Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek cl... See more

Rated 5 out of 5 stars

I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love t... See more

Company details

  1. Electronics Company

Written by the company

Searching for the Most Protective Phone Cases Ever Made? Our Protectors are the Ultimate Tech Accessories. We carry a wide variety of Backpacks, Waist Bags, Charging Cables, Phone Holders, Power Banks, Magnetic Car Mounts, Wall Adapters, and much more! Keep your Apple iPhone, Samsung Galaxy or Google Pixel Protected with our Military Grade Covers.

Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Super fast shipping and quality…

Super fast shipping and quality product. Already ordered a case from them and that turned out really well so I picked up a charge box and it works as described.

November 6, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Dominick

We appreciate your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Great buy overall

Very durable and rugged design. Very accessible and secure. I don’t like that shiny back part with that symbol. It doesn’t help me to handle my phone any better and aesthetically I don’t care for that symbol.

November 5, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Janean,

Thank you for your feedback! We have forwarded your review to our design team for consideration.

Info@ghostek.com

Rated 5 out of 5 stars

The best!

Tough stout case that will last over time just like my last two phones prior to upgrading.

November 4, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Sean,

We appreciate your feedback!

info@Ghostek.com

Advertisement
Rated 5 out of 5 stars

Bought a Ghostek case for my Pixel 9 pro fold

Bought a Ghostek case for my Pixel 9 pro fold as a replacement for a Mous case which massively underwhelmed me. The Mous case kept falling off and provided no hinge protection whereas I've had absolutely no issues with adhesion on the Ghostek case and the added hinge protection gives me peace of mind for a delicate part of the phone. I've even drunkenly dropped my phone with the Ghostek case on and it took it like an absolute champ. Will definitely be buying their products again.

November 18, 2024
Unprompted review
GHOSTEK logo

Reply from GHOSTEK

Hi Chris,

Thank you for taking the time to share your feedback with us!


Info@ghostek.com

Advertisement
Rated 2 out of 5 stars

Didn't recieve item

Didn't recieve item

November 4, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Kevin,

After reviewing the tracking history, here is the latest status update:

November 14, 2024
PROCESSED AT LOCAL DISTRIBUTION CENTER
07:30 AM GMT, Edinburgh, GB

We have contacted the shipping carrier and requested expedited delivery.

Info@ghostek.com

Rated 1 out of 5 stars

Neither case fits either phone…

Neither case fits either phone properly. Tried to contact the company to get this exchanged or fixed and nobody has contact me back in a week.

October 28, 2024
GHOSTEK logo

Reply from GHOSTEK

Hello,

Thank you for your feedback!

A review of your order history revealed that the following two cases were recently ordered:

GHOCAS2785
Iron Armor (3rd Gen) - Matte Black, Moto G Power (2021)

GHOCAS3049
Iron Armor (3rd Gen) - Matte Black, Moto G Power (2022)

Our customer support team responded to your inquiry; however, we have not heard back from you. We have reached out to you again and look forward to a swift resolution.

Info@ghostek.com

Advertisement
Rated 5 out of 5 stars

Originally there was a mistake made and…

Originally there was a mistake made and I received the wrong case..Ghostek made it right and quickly sent me another new case and you can tell by looking at it that it's good quality! Protects and works great, fits great and looks great! Thanks Ghostek..

October 31, 2024
GHOSTEK logo

Reply from GHOSTEK

Hello,

Thank you for taking the time to share your feedback with us!


Info@ghostek.com

Advertisement
Rated 1 out of 5 stars

I bought the best waterproof case yall…

I bought the best waterproof case yall make and it didnt survive the water tight test it leaked i am sending it back and going with casebus titan

October 31, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi John,

We are sorry to hear that the case did not pass the waterproof test. This is why we always recommend conducting a test to ensure the case is not compromised.

We would be happy to send you a complimentary replacement. Alternatively, if you prefer, we can initiate a return for a refund.

Please feel free to contact our support team at Info@ghostek.com. We look forward to resolving this matter quickly.


Best regards,
Info@ghostek.com

Rated 1 out of 5 stars

I still haven't received my item yet…

I still haven't received my item yet and its been almost over 2 weeks

November 1, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Reuben,

After reviewing the tracking history, here is the latest status update:

November 5, 2024
DEPARTED FROM TRANSIT FACILITY
01:53 PM LT, Inwood, US

We have contacted the shipping carrier and requested expedited delivery.

Info@ghostek.com

Rated 5 out of 5 stars

I have been using Ghostek case’s for a…

I have been using Ghostek case’s for a number of years now and I think they’re great.
The case is very robust and the finish is like new after a year’s use. I never grow tired of the design like I have with most other brands I’ve used in the past. I ordered a limited edition green Ghostek case for my iPhone 16 pro max and I’m delighted with it.

October 31, 2024
GHOSTEK logo

Reply from GHOSTEK

Hello Del,

We’re thrilled to hear that you are pleased with our products. We appreciate you taking the time to provide your input.


Info@ghostek.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look