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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the aesthetic appeal and sturdy feel of the cases, often describing them as nice, sleek, and comfortable to hold. Reviewers frequently highlight the high quality of the products and express satisfaction with the brand's offerings, with some even stating they have never had a quality complaint. The cases are often noted for their great fit and effective phone shielding. However, some people were dissatisfied with certain aspects, particularly regarding screen protectors and compatibility issues, especially with specific phone models like the Galaxy S series with ultrasonic touch. There are also concerns about cases muffling audio, being too snug around buttons, or having design flaws that lead to damage or improper fit. Several customers reported that cases failed to protect their phones from damage after drops, with some experiencing shattered screens or broken components despite the case remaining intact. Additionally, some experienced issues with product durability, such as hinges breaking or cases being flimsy, and others received incorrect or used items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment regarding... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the cases for being nice,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The case I got (Polarity clear) is very nice, sleek, sturdy, and comfortable to hold. The button covers feel like they aren't even there, no mushy feeling at all. The issue I have is with the tem... See more

Rated 3 out of 5 stars

I purchased a phone case from Ghostek because I needed something more heavy duty than the typical cases I buy. The look is really nice and the case feels good and solid in the hand. The shipping, howe... See more

Rated 5 out of 5 stars

Fantastic customer service. Catherine Smith (Equipment Specialist Client Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek cl... See more

Rated 5 out of 5 stars

I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love t... See more


Company details

  1. Electronics Company

Written by the company

Searching for the Most Protective Phone Cases Ever Made? Our Protectors are the Ultimate Tech Accessories. We carry a wide variety of Backpacks, Waist Bags, Charging Cables, Phone Holders, Power Banks, Magnetic Car Mounts, Wall Adapters, and much more! Keep your Apple iPhone, Samsung Galaxy or Google Pixel Protected with our Military Grade Covers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fab cover for pixel

Fab cover for pixel. Great quality, arrived in time for Christmas. Very happy with items.

December 11, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Angela,

We appreciate your feedback!

Info@Ghostek.com

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Rated 1 out of 5 stars

Galaxy Z Flip 6

Galaxy Z Flip 6 — COVERT

Just a horrible case... initial order the front part (screen) of the case doesn't stick well. CSR sent me a replacement case and hinge protector has now broken and the front cover protector still sucks. I'm done with Ghostek

December 23, 2024
Unprompted review
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Reply from GHOSTEK

Hi Jason,

Thank you for reaching out to us. We regret that your order did not meet your expectations. Please get in touch with us at Info@Ghostek.com with your order number so we can better assist you.

Info@Ghostek.com

Rated 5 out of 5 stars

Good product!

Good product!! Timely delivery.

December 10, 2024
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Reply from GHOSTEK

Hi Jay,

Thank you for your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Quick service

Quick service. Phone case fits perfect, looks great. Unlike other full cover cases people can still hear me clear on speaker phone.

December 10, 2024
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Reply from GHOSTEK

Hi Matthew,

Thank you for your feedback!

Info@Ghostek.com

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Rated 5 out of 5 stars

Quality products

I ordered several accessories from Ghostek and find them to be high quality and reasonably priced. Ordering on Ghostek.com is easy and shipping is fast. Customer service is outstanding. Question are answered promptly. A reliable company with which to do business.

December 20, 2024
Unprompted review
GHOSTEK logo

Reply from GHOSTEK

Hi John,

We appreciate your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Really nice phone case

Very nice product, came quick even with it being a holiday time.

December 9, 2024
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Reply from GHOSTEK

Hi A.S.,

Thank you for your feedback!

Info@Ghostek.com

Rated 1 out of 5 stars
GHOSTEK logo

Reply from GHOSTEK

Hi Izabela,

We're sorry to hear that your order has been delayed due to the ongoing Canada Post strike affecting your region.

While we cannot control the impact of the postal strike, we are actively working to find a solution. For further assistance, please get in touch with our Customer Service Department at Info@Ghostek.com

Thank you for being so understanding, and we truly appreciate your patience during this time.

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Rated 2 out of 5 stars

The day I recieved the case I dropped…

The day I recieved the case I dropped the phone on carpet and the bottom hinge broke completely off. Other than that I would have loved it. Design is great.

December 6, 2024
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Reply from GHOSTEK

Hi Cody,

We appreciate your feedback.

For further assistance please contact our customer service department at Info@Ghostek.com

Rated 1 out of 5 stars

Normally a company is smarter…

Normally a company is smarter and uses a shipping company that isn’t shut down. Canada uses purolator, not sure what the states normally use. This was processed on the 5th/6th and as of yesterday (18th) it still hasn’t left. This is my first time buying from you guys and I’m extremely unsatisfied. I’ve had to buy a cheap case just to get by and now my phone is already damaged from work.. I work in harsh conditions daily and a lot of hours and I could have walked to the US and back to Canada by now.

New update, this company blames Canada post because they won’t use other shipping companies. I have multiple orders nearly every day from different companies accross the globe and you are the only company that still has the product in the original city it started at after 16 days. A good company would care for the customer. All other companies have shipped my products and or have been delivered with no excuses.

December 4, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Tyler,

We're sorry to hear that your order has been delayed due to the ongoing Canada Post strike affecting your region.

While we cannot control the impact of the postal strike, please be assured that our logistics team is actively working on a resolution for our Canadian customers.

For further assistance, please contact our Customer Service Department at Info@Ghostek.com

Thank you for your understanding, and we truly appreciate your patience during this time.

Best regards,
Info@Ghostek.com

Rated 5 out of 5 stars

Love the case

Love the case, quick delivery to UK

December 6, 2024
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Reply from GHOSTEK

Hi Mia,

Thank you for your feedback!

Info@Ghostek.com

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Rated 5 out of 5 stars

Very easy to install the tempered glass…

Very easy to install the tempered glass front for the phone. Also bought a case and it is incredible. I dropped my phone face down (on accident; I don't like testing for durability that way😆), and it is just fine. Thanks GHOSTEK.

December 5, 2024
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Reply from GHOSTEK

Hi Mariah,

We appreciate your feedback!

Info@Ghostek.com

Rated 1 out of 5 stars

Shipped me an obviously opened and…

Shipped me an obviously opened and damaged product, and haven't made the refund process very easy.

December 5, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Garrett,

Thank you for reaching out to us. We're sorry to hear that your order did not meet your expectations upon delivery. Our customer service team has been in touch with you via email, providing instructions for a return or replacement. Please don't hesitate to contact them if you have any additional questions.

Info@Ghostek.com

Rated 1 out of 5 stars

Waiting on order

Can't give a full review yet, because i still haven't received my order, was supposed to be delivered over a week ago.seems as if my item was lost by the post office , I'll update the review after my case is settled

December 5, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Marlon,

Thank you for reaching out to us. We have reviewed your order and noticed a delay in delivery due to the shipping carrier. We have requested an update and are actively working to expedite your order. Our customer service team has also sent you this information via email. We sincerely apologize for any inconvenience this may have caused.

Info@Ghostek.com

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Rated 5 out of 5 stars

Buy now!

I love it! It's perfect for my fold 6!

December 3, 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Myddie,

We appreciate your feedback!

Info@Ghostek.com

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