Gianna Bellucci Reviews 

1,247
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 288 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and beautiful design of the products. Customers consistently highlight the excellent fit and comfort, often noting that the items boost confidence and are true to size. Many also appreciate the swift delivery service, with orders arriving quickly and efficiently. However, some people were dissatisfied with aspects of customer service and the return/exchange process, describing it as inconsistent or complicated. There were also occasional mentions of orders arriving with minor issues, such as damaged packaging or small defects, and some experienced delays in delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the materials as luxurious,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the luxurious feel of the fabric... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the super fast delivery,... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction and... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more

Company replied

Rated 4 out of 5 stars

The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more

Company replied

Rated 4 out of 5 stars

1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more

Company replied

Rated 4 out of 5 stars

The products are great. The reason I am not giving the maximum rating is that the processes and communication in case of exchange/return could be improved. My personal experience with exchanging a pro... See more

Company replied


Company details

  1. Lingerie Store

Written by the company

The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,247)

682 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall 10/10

Great website, easy to find the things you're looking for, very fast delivery, I received my package within 3-4 days. I am pleased with the items, size is as expected, overall 10/10.

December 1, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much for this wonderful review!
We’re thrilled to hear that you loved the shopping experience.
It truly means a lot to us that everything met your expectations.
If you ever need help choosing your next favourite piece, we’re here for you. 💗
Thank you again for choosing Gianna Bellucci!

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Rated 5 out of 5 stars

More collections.

December 2, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much for your feedback!
Great news — a brand-new Gianna Bellucci collection is just around the corner. We’re working on some beautiful pieces we can’t wait to share with you very soon!
Gianna Bellucci Team

Rated 5 out of 5 stars

very good

Very fast delivery and great and sexy lingerie.

November 28, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much! ✨
We’re thrilled you loved the fast delivery and the lingerie.
Warm greetings,
Gianna Bellucci Team

Rated 5 out of 5 stars

The quality seems good

The quality seems good. The expedition was fast. The price was really low as I aquired it on black friday. Everything was great. I will order more in the future from them.

November 27, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you for your lovely words! We're delighted you enjoyed the quality, fast delivery, and Black Friday offer. We can't wait to welcome you back for your next order. 🎄
Warm regards,
Gianna Bellucci

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Rated 5 out of 5 stars

Great purchase

I like the quality of material and how it looks on me. I would also give a credit for a really quick shipping.

November 28, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you for your kind words! We’re delighted you love the material and the fit, and that your order arrived so quickly. 🎄
Warm regards,
Gianna Bellucci Team

Rated 5 out of 5 stars

Nice!!!!!!!

November 29, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you so much for your feedback! We're happy to know you had a great experience with us. 🎄
Warm regards,
Gianna Bellucci Team

Rated 5 out of 5 stars

The materials are perfect

The materials are perfect, fits nicely.

November 28, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you for sharing your experience! We're glad the fit and materials were just right for you. ✨
Warm regards,
Gianna Bellucci

Rated 4 out of 5 stars

Good but spamming

The experience was great... But between the date i ordered and the things arrived i got 4 different Email...

November 23, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you so much for your review and for sharing your experience with us.
We’re happy to hear that everything went well with your order in the end — but we’re truly sorry for the confusion caused by receiving multiple emails during the process.
Technical errors can unfortunately occur from time to time, even with automated email systems, and it seems this happened in your case. We sincerely apologise for any inconvenience or worry it may have caused.
Your feedback is very valuable, and we’re already reviewing our system to prevent similar issues in the future.
Thank you for your understanding and for choosing Gianna Bellucci.
Kind regards,
Gianna Bellucci Customer Care

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Rated 5 out of 5 stars

Beautiful lingerie set and very fast…

Beautiful lingerie set and very fast delivery

November 24, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you so much for your lovely review! We're delighted that you love the lingerie set and that your delivery arrived quickly. Enjoy your new pieces! 💗

— Gianna Bellucci

Rated 5 out of 5 stars

Amazing quality and fantastic customer…

Amazing quality and fantastic customer service

November 21, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you so much for your kind feedback — we’re truly glad you had such a positive experience with us. Our team works hard to deliver both exceptional products and support, and it means a lot to know it shows.
— Gianna Bellucci Team

Rated 5 out of 5 stars

Perfect

All Perfect

November 20, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you for taking the time to share your experience — we’re so glad everything was just as it should be ❤️
— Gianna Bellucci Team

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Rated 4 out of 5 stars

Choose larger belts than you use to.

Very nice underwear.

November 19, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you for your review! ❤️
We’re glad you like the underwear. Depending on body shape, some customers do find it better to size up in belts, but it’s not something we generally recommend. If you ever need help choosing the right size, we’re here for you! 💗

Rated 5 out of 5 stars

Super excited

Super excited

November 18, 2025
Unprompted review
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Reply from Gianna Bellucci

Thank you for your enthusiasm — we’re thrilled to have you with us for what’s coming next.

Best regards,
Gianna Bellucci Team ❤️

Rated 5 out of 5 stars

Fastv shipping sizing was great

Fastv shipping sizing was great. I recommend it.

November 13, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much for your kind review!
We’re thrilled to hear that your order arrived quickly and that the sizing was just right. 💗

If you ever need help choosing your next favourite piece, we’re always here for you! Enjoy your beautiful items. 🩷

Your Gianna Bellucci Team

Rated 5 out of 5 stars

Beautiful underwear!❤️

November 11, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much! ❤️
We’re delighted you love our lingerie — your kind words mean a lot to us.
Hope to see you again soon!

— Gianna Bellucci Team

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Rated 4 out of 5 stars

very sexy

The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I had a question about returns. I’ve already placed my second order.

October 31, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you for your kind words! We’re so happy to hear you’re satisfied with your purchase and with the support from our team. Knowing that you’ve already returned for another order truly makes our day. We hope your next pieces make you feel just as amazing!
Gianna Bellucci Team

Rated 5 out of 5 stars

I'm in love with Gianna Belluci 🥰

Love the products, I discovered Gianna one month ago and i already have 4 sets and one more on its way. 🖤 Girls you and your creations are all amazing, the material, everything. So comfortable and sexy, gives you extra confidence. You just won a loyal client, I'm gonna order 2 times per month, I'm obsessed 🤗🖤

November 10, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much for your incredible message! 🖤
We’re beyond happy to know you’ve fallen in love with our pieces and that they make you feel confident and comfortable — that’s exactly what we aim for.
Your support truly means the world to us, and we can’t wait to keep surprising you with new collections.

With love,
The Gianna Bellucci Team

Rated 4 out of 5 stars

Great product

Everything was fine, except that the product description recommended choosing a size 1x smaller than the costumer's usual size. I should have chosen my regular size.

November 7, 2025
Unprompted review
Gianna Bellucci logo

Reply from Gianna Bellucci

Thank you so much for your feedback! 💕
We’re sorry to hear the sizing recommendation didn’t work out as expected — we truly appreciate you bringing this to our attention.

No worries at all — we’d be happy to offer you a free size exchange so you can get the perfect fit.
Please just contact us at en@giannabellucci.com
or let us know your order details so we can assist you right away.

With love,
The Gianna Bellucci Team

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