Giftafi Reviews 

176
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely blown away by the custom songs I ordered! 🎶 One for my amazing wife and another for our family, honoring my brother who is deeply missed. Both were incredibly moving and perfectly captured... See more

Rated 5 out of 5 stars

WOW I couldn't imagine in million years it would be as breathtaking and incredible as it is. Amazingly personal aswell, so impressed with it Its perfect to say what I'm going through right now... See more

Rated 5 out of 5 stars

Got this made for my wedding anniversary, and to be honest, it’s pretty good, I was a bit sceptical when I read the lyrics, I thought this is cheesy 😂 but when you listen to the actual song it all bl... See more

Rated 5 out of 5 stars

We ordered a personalised song from Giftafi for our son Liam’s 40th birthday, and it was absolutely fantastic. We gave Ash all the information we wanted included family names, personal stories, an... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(176)

176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hate it

Hate it. Absolutely rubbish this was for my ruby wedding anniversary which is FORTY years the lyrics say Thirty... No place to change it and the music is rubbish

Other sites offer changes this one only offers more ways to spend money and promote them... Don't bother

June 12, 2026
Unprompted review
Giftafi logo

Reply from Giftafi

Hi Angie,

Thank you for your feedback. I'm sorry to hear you were disappointed with your song.

I would like to clarify that when you contacted us regarding the lyric mentioning "thirty" instead of "forty", we immediately offered to correct the lyric and created multiple revised versions for you at no additional cost in an effort to make things right.

The song was written using the information provided in your submission form and produced in the musical style you selected. While music is naturally subjective and we understand that not every creative result will suit every listener's taste, we genuinely tried to accommodate your requests and offered further revisions after your initial concerns were raised.

Customer satisfaction is important to us, and we were disappointed that despite providing additional versions and offering further assistance, we were unable to reach an outcome that met your expectations.

We wish you all the best and hope you had a wonderful Ruby Wedding Anniversary celebration.

– The Giftafi Team

Rated 5 out of 5 stars

WOW I couldn't imagine in million years…

WOW I couldn't imagine in million years it would be as breathtaking and incredible as it is.
Amazingly personal aswell, so impressed with it
Its perfect to say what I'm going through right now,
Couldn't have been easier,
Came quicker than expected too.
Thank you so much
Id recommend it for anyone for any occasion

June 8, 2026
Unprompted review
Rated 3 out of 5 stars

Value for money but room to improve

The beat and the high production levels are the best I have tested. The submission process is simple and easy however I feel it could do with refining. The final product was very good but again no option to fine tune or revise the song. Disappointing considering the cost.
High quality product but low customerisation options.
Over all just satisfied.

June 6, 2026
Unprompted review
Giftafi logo

Reply from Giftafi

Hi Paul,

Thank you for taking the time to leave such a detailed review. We really appreciate your honest feedback.

We're pleased to hear you enjoyed the production quality and found the submission process straightforward. Delivering professional-quality music is something we take a lot of pride in, so it's great to know that stood out.

You also raise some very fair points regarding customisation and revisions. Historically, Giftafi has been designed as a streamlined service to keep delivery times fast and prices affordable, but we completely understand that many customers would like more involvement in refining the final song and tailoring the experience further.

The good news is that we're currently developing a major upgrade focused specifically on customer control and personalisation. If testing continues to go well, we're hoping to begin rolling these features out towards the latter part of next week. Planned improvements include:

• Enhanced song-building experience with a more guided and interactive submission process.
• Greater creative control during the briefing stage, allowing customers to provide more detailed direction.
• Revision and fine-tuning options for customers who would like adjustments after hearing their song.
• Additional customisation choices around style, structure, vocals and overall creative direction.
• A dedicated customer area where users can manage orders and access new features as they become available.
• New creator tools and content features designed to make the experience feel more collaborative from start to finish.

Your feedback aligns closely with the areas we're actively working on, so reviews like yours genuinely help shape the direction of the platform.

Thank you again for giving Giftafi a try and for recognising the quality of the final product. We hope you'll revisit us once these new features are live and see how much the experience has evolved.

— The Giftafi Team 🎵💜

Rated 5 out of 5 stars

It was so easy

It was so easy when I came to the giftafi website it was simple and made it easy as I'd never written a song before so it helped by asking questions and I just written what happened with how mine and my wife met and our life till now sent it to them then less than 1 hour they sent the song and it was amazing. A lot better than I thought it would be as I was abit sceptical but I'll definitely be using them again and recommending them to everyone I know. I can't wait for my wife to here it she will love it

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

WOW…. AMAZING!!!

WOW….
Well I can honestly say these guys have just knocked me off my feet… Never did I expect such an amazing job. I really can’t thank enough everyone involved in writing my track.
If your thinking shall I? Don’t hesitate, Do it… You won’t be disappointed..

Kind regards.
Scuff.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just WOW

Just WOW , im simply blown away & speach less , this is so much better than I could ever of asked for . Thank-you .
Ps will send a video in when recorded

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly I was sceptical about this…

Honestly I was sceptical about this when thinking of using it but after biting the bullet and taking a risk I did it and I was not disappointed! The song i requested brought me to tears! 10/10 highly recommend!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Waoh

Waoh! As a lover of afrobeat and as a Nigerian, I am so so happy to have this song for my wife for her upcoming birthday in the month of June. I was having a mixed feeling if I should give it a try or not but I don’t regret opting in for this memorable song. I can’t wait to play it for my wife on her birthday in the month of June.

May 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look