The order items were lovely and, my sister was truly pleased with her birthday gift. My only criticism arises from the delivery system which I paid for next day delivery and ended up collecting the i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The goods arrived promptly and were nicely presented. Unfortunately, my wife opened the parcel and the first thing she was was the invoice. As the items were for Valentine's day, that slightly sp... See more
Company replied
I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora b... See more
Company replied
lovely Pandora earrings in white Pandora bag.arrived when expected and kept up to date on progress of delivery. Having ordered a few things online lately and not satisfied with service[missing item... See more
Company replied
Company details
Written by the company
At Gift and Wrap, we're passionate about helping you find the perfect jewellery piece, whether it's a perfect Pandora charm, an elegant Olivia Burton watch, or a unique Coeur De Lion set. Our selection caters to all occasions, ensuring each gift is as special as the person receiving it. We pride ourselves on exceptional service, offering personalised advice and luxury gift wrapping to make your purchase truly memorable. Explore our jewellery collections and let us be part of your gift-giving journey, making every moment unforgettable.
Contact info
18, Market Place, NE46 1XQ, Hexham, United Kingdom
- 01434 604477
- info@giftandwrap.co.uk
- giftandwrap.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gift and Wrap
Thank you for your feedback. We're thrilled to hear that you were pleased with our service, quick delivery, and amazing product.
Kind regards, Gift and Wrap
Advertisement
Reply from Gift and Wrap
Thank you for your kind words!
We’re so pleased you were happy with our service and truly appreciate your support.
Kind Regards,
Gift and Wrap
Efficient refund … Thanku .
Efficient refund … Thanku .. first time dealing with gift & wrap .. happy to purchase items again ?
February 10, 2025
Reply from Gift and Wrap
Thank you for your feedback!
We’re glad your refund was processed smoothly and really appreciate your trust in us. We’d love to welcome you back for future purchases!
Kind Regards,
Gift and Wrap
Fast delivery and packaged well
February 11, 2025
Reply from Gift and Wrap
Thank you for your review!
We’re delighted your order arrived quickly and was well packaged. Hope to see you again soon!
Kind Regards,
Gift and Wrap
The returns were brilliant and very…
The returns were brilliant and very quick , I had bought the wrong size so sent it back and it was replaced very quickly.
February 11, 2025
Reply from Gift and Wrap
Thank you for your feedback!
We’re so pleased to hear that your return and exchange process was quick and hassle-free. Glad we could help get the right size to you!
Kind Regards,
Gift and Wrap
Advertisement
Easy website and item arrived prompyly
February 11, 2025
Reply from Gift and Wrap
Thank you for your review!
We’re glad you found our website easy to use and that your order arrived quickly. Hope to see you again soon!
Kind Regards,
Gift and Wrap
Great service
Great service, the wrapping was beautiful, and paid extra to arrive the next day, so delivery was as expected. My granddaughter was really pleased with her birthday gift.
February 11, 2025
Reply from Gift and Wrap
Thank you for your lovely review!
We're so pleased you were happy with our service and gift wrapping, and it’s wonderful to hear your granddaughter loved her birthday gift. Hope to see you again soon!
Kind Regards,
Gift and Wrap
Exactly what I wanted!
Exactly what I ordered and came as described and on time for my daughters birthday
February 10, 2025
Reply from Gift and Wrap
Thank you for your feedback. We're delighted to hear that your order arrived as described and on time for your daughter’s birthday.
Kind regards, Gift and Wrap
Nice item
Nice item, reasonable price and quick delivery, customer service fast and helpful, many thanks, Dan
February 11, 2025
Reply from Gift and Wrap
Thank you for your feedback, Dan. We're pleased to hear that you found the item nice, reasonably priced, and appreciated the quick delivery and helpful customer service.
Kind regards, Gift and Wrap
Advertisement
Reply from Gift and Wrap
Thank you for your feedback. We're delighted to hear that you found our service excellent. Your satisfaction means a lot to us.
Kind regards, Gift and Wrap
Prompt service and delivery
February 6, 2025
Reply from Gift and Wrap
Thank you for your feedback. We're pleased to hear you were happy with our prompt service and delivery.
Reply from Gift and Wrap
Thank you for your feedback. We're delighted to hear that you found everything perfect and very professional. Your satisfaction means a lot to us.
Kind regards, Gift and Wrap
Simples
Easier to use than the official Pandora website. Stress free! Accurate eta a pleasure to deal with this company. Will definitely come back again and again.
February 5, 2025
Reply from Gift and Wrap
Thank you for your wonderful feedback. We're delighted to hear that you found our website easier to use and stress-free.
Kind regards, Gift and Wrap
Advertisement
Great service and speedy delivery
Great service and speedy delivery. Ordered the wrapping service too and was very happy with it. One happy girlfriend. Thankyou
February 5, 2025
Reply from Gift and Wrap
Thank you for your wonderful feedback. We're thrilled to hear that you were happy with our service and speedy delivery. We're especially glad that the wrapping service added to the experience and made your girlfriend happy.
Kind regards, Gift and Wrap
Order arrived in plenty of time for a…
Order arrived in plenty of time for a birthday gift. Very pleased
February 10, 2025
Reply from Gift and Wrap
Thank you for your feedback. We're delighted to hear that your order arrived in plenty of time for the birthday gift. We're very pleased that you're happy with our service.
Kind regards, Gift and Wrap
Super speedy delivery of product that…
Super speedy delivery of product that was out of stock everywhere else
February 10, 2025
Reply from Gift and Wrap
Thank you for your wonderful feedback. We're thrilled that you received your product quickly, especially when it was out of stock elsewhere.
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your feedback. We're pleased to hear that your package arrived on time and was well packaged.
Kind regards, Gift and Wrap
Advertisement
Easy process all the way through
Easy process all the way through. Ordering easy, delivery easy and fast. Would use again
February 10, 2025
Reply from Gift and Wrap
Thank you for your feedback. We're glad to hear that you found the process easy and fast.
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your feedback. We're glad to hear you found our product good quality and appreciated the fast postage.
Kind regards, Gift and Wrap
I Purcjased a Bow Charm fot my…
I Purcjased a Bow Charm fot my Daughters Bracelet, it was absalutely beautiful, sparkling, and she loves it.
February 5, 2025
Reply from Gift and Wrap
Thank you for your feedback. We're delighted to hear that the Bow Charm was absolutely beautiful, sparkling, and loved by your daughter.
Kind regards, Gift and Wrap
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.