Shocking service. No aftercare. Bought a voucher using their site with M&S. I cannot access it using my email. They say they cannot help me at all.
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See what reviewers are saying
I was quite sceptical at first because of all the mandatory information/verification required, but their customer service was really helpful and responsive. Due to the weekend and a national holida... See more
I've tried to get 4 vouchers for some business partners on behalf of my company and they have been asking for my personal tax information, besides my passport. It was very weird and uncomfortable, and... See more
On top of charging a fee for issuing the gift card, they also restrict the ways the recipient can use it online. You can't use it with Revolut, PayPal or other similar services. I suppose they rely... See more
Company details
Written by the company
WHAT IS GIFTCARD? •GiftCards is your non-reloadable prepaid card, which can be used anywhere in the world where Mastercard and VISA payments are accepted. •The value and currency (EUR, BGN, GBP, RON, USD) are determined by the buyer at the time of purchase •To activate your GiftCard you need to visit our website at: www.giftcards.eu •GiftCard comes with all the design from our catalog, as well as a choice for a personal one •With our gift cards, you can pay at a POS terminal or anywhere on the Internet, where they accept Mastercard and VISA • There are no fees when using our cards within the first 6 months from the date of issuе • GiftCard is a preferred personal gift and a means of motivation and marketing from many companies, such as: Nestle, Sony, Samsung, Philips, Beiersdorf, Pfizer, Austria Telekom Group, Austrian Airlines, Unilever, Kraft Foods, Henkel, Heiniken, Toyota, PPD, Coca-Cola, PPD, Metsa Group, NIKE, Viber
Contact info
Business Park 1, 9000, Varna , Bulgaria
- +35970013444
- social@giftcard.eu
- giftcards.eu
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Hasn’t replied to negative reviews
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giftcard with a personal design
I ordered a giftcard with a personal design.
I received responsible and committed service in a short time.
I have used this type of service several times already and I usually receive adequate service, despite my often quite detailed requirements.

Reply from GiftCard™
Virtual cards are not an option
Virtual cards are not an option. I won't order anymore.
I need it Sunday for a present and I ordered it Sunday.
It was activated and sent two days after that.
On the website it is not known when will be activated

Reply from GiftCard™
Very complicated registration
Very complicated registration, too many data, slow process.
Really a killer feature/service
Really a killer feature/service and it is very weird that there are so few options for this. However, I encountered issues with the website when ordering and had to go back and forth with support, and it was very time consuming.
It should also be pointed out that not all sites support that kind of virtual credit card which was issued - I think because it's in BLR currency.

Reply from GiftCard™
A must have product
Great product. In the old days we wold buy giftcards at certain stores and the gifted would go there and choose his/her gift. With these cards the person has infinite choices and in certain stores one even gets a discount. So this is an idea whose time has come. I Will be a repeat customer.

Reply from GiftCard™
Too much time waiting for approval when…
Too much time waiting for approval when buying a card. The first time it is normal because some validation needs to be done regarding the documents but after that I have bought more than 5 cards and i am waiting at least 4 hours if not a whole day!

Reply from GiftCard™

Reply from GiftCard™
Excellent gift card in Europe
Excellent gift card in Europe! I recommend it to everyone!

Reply from GiftCard™
Best gift
Best gift ! It’s easy to use ( like a normal card). Very practical and you could use your own pictures for the design or favourite character- how great is that? 🤩

Reply from GiftCard™
Scam
Scam. Don’t use this Giftscards. I received a giftcard from my employer in October 2019. The card had an expiry date of march 2024 however when I activated the card in Dec 2020 the card was empty!! Turns out that Giftcards charge a fee of 4$ per month until it is activated and for NOTHING.
This fee seems solely for the purpose of ensuring an extra profit for the company. There can’t be much work for them to do that would justify such monthly fee.
It’s unethical and very poor customer service.
The Absolute SCAM!
Do yourself a favor and NEVER order anything from those guys!!
The company is one BIG scam, full of UNPROFESSIONAL liars. I have been struggling FOR MONTHS, hoping I will receive some help and will be finally able to us my card. FOOLISH hope. They keep on sending the same automatic e-mails, they do pick up the phone but their response is always "we will send it to the back office, Ma'am" or "We are working on that, please be patient". It looks like their non-existent "customer service" is always saying the same but the actual help is never meant to happen. You haven't been able to use your card or money? Well, dont waste your time and dont be naive - IT WILL NEVER HAPPEN.
Again, do yourself a favor and make sure to NEVER use their scam (can't be called a product or service)...
After ordering gift cards in the past 2…
After ordering gift cards in the past 2 years several times for grandchildren in Germany without any problems we will not use this company again. On the 26th of November I ordered a $60.00 Happy Birthday gift card but December 3rd it had not been sent. After contacting them by email I received an email back saying that due to my order being over $250.00 I must provide my Passport and other documents. After emailing back several times I just get the same email returned, "Due to the order being over $250.00 you must provide a copy of your valid passport and..." I requested they cancel the order and refund my funds on Dec 13. Now December 26th and just keep receiving the same email to send a copy of my passport.
never received the order
never received the order . over 20 days . had to file dispute with bank
Really not a good solution
Really not a good solution for your gift cards.
The fees are huge and they make you pay 3€ per month if you are not buying directly products.
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