GiftCard™  Reviews 

49
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Shocking service. No aftercare. Bought a voucher using their site with M&S. I cannot access it using my email. They say they cannot help me at all.

Rated 5 out of 5 stars

I was quite sceptical at first because of all the mandatory information/verification required, but their customer service was really helpful and responsive. Due to the weekend and a national holida... See more

Rated 1 out of 5 stars

I've tried to get 4 vouchers for some business partners on behalf of my company and they have been asking for my personal tax information, besides my passport. It was very weird and uncomfortable, and... See more

Rated 2 out of 5 stars

On top of charging a fee for issuing the gift card, they also restrict the ways the recipient can use it online. You can't use it with Revolut, PayPal or other similar services. I suppose they rely... See more

Company details

  1. Financial Institution
  2. Coupon Service
  3. Gift Shop

Written by the company

WHAT IS GIFTCARD? •GiftCards is your non-reloadable prepaid card, which can be used anywhere in the world where Mastercard and VISA payments are accepted. •The value and currency (EUR, BGN, GBP, RON, USD) are determined by the buyer at the time of purchase •To activate your GiftCard you need to visit our website at: www.giftcards.eu •GiftCard comes with all the design from our catalog, as well as a choice for a personal one •With our gift cards, you can pay at a POS terminal or anywhere on the Internet, where they accept Mastercard and VISA • There are no fees when using our cards within the first 6 months from the date of issuе • GiftCard is a preferred personal gift and a means of motivation and marketing from many companies, such as: Nestle, Sony, Samsung, Philips, Beiersdorf, Pfizer, Austria Telekom Group, Austrian Airlines, Unilever, Kraft Foods, Henkel, Heiniken, Toyota, PPD, Coca-Cola, PPD, Metsa Group, NIKE, Viber


Contact info

2.0

Poor

TrustScore 2 out of 5

49 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(49)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

giftcard with a personal design

I ordered a giftcard with a personal design.
I received responsible and committed service in a short time.
I have used this type of service several times already and I usually receive adequate service, despite my often quite detailed requirements.

April 1, 2021
GiftCard™  logo

Reply from GiftCard™

Hello, Аглика

Thank you for your trust in GiftCard.
We are really happy to have you on board.

Best Regards,
Zlatka-Manager GiftCard

Rated 1 out of 5 stars

Virtual cards are not an option

Virtual cards are not an option. I won't order anymore.
I need it Sunday for a present and I ordered it Sunday.
It was activated and sent two days after that.

On the website it is not known when will be activated

April 1, 2021
GiftCard™  logo

Reply from GiftCard™

Hi Mitko,


Every feedback is important to us and we check carefully your order.
You ordered from us on 21.03.2021 at 16: 51h and the card was sent on 22.03.21 in 13:33 (less than 24 hours). We understand that you want to deliver your card on the same day, but every order passes through a verification process that usually takes 24 hours.
Our customers can find this information on the "delivery terms" page.


All the best, GiftCard Team

Rated 3 out of 5 stars

Really a killer feature/service

Really a killer feature/service and it is very weird that there are so few options for this. However, I encountered issues with the website when ordering and had to go back and forth with support, and it was very time consuming.

It should also be pointed out that not all sites support that kind of virtual credit card which was issued - I think because it's in BLR currency.

March 22, 2021
GiftCard™  logo

Reply from GiftCard™

Hi Silver,

Thank you for taking the time to review us. We are always looking for ways to improve our services and hope that we'll deserve your 5 stars very soon. Your cards is in EUR not in BLR. Оur agent will contact you with additional information, as soon as possible.

All the best, GiftCard Team

Rated 5 out of 5 stars

Super

Great service! Happy with the result!

March 16, 2021
GiftCard™  logo

Reply from GiftCard™

Hey Георги,

Thanks a lot for your words and high rating! We're glad to have you on board.
You can count on us, for every occasion :)

Cheers, GiftCard Team

Rated 5 out of 5 stars

A must have product

Great product. In the old days we wold buy giftcards at certain stores and the gifted would go there and choose his/her gift. With these cards the person has infinite choices and in certain stores one even gets a discount. So this is an idea whose time has come. I Will be a repeat customer.

March 14, 2021
Unprompted review
GiftCard™  logo

Reply from GiftCard™

Hello Valentin,

We are thrill to see that our gift card finds a place in your heart. Yes, our cards can be used anywhere, where Mastercard / Visa payments are allowed.

Greetings, GiftCard Team

Rated 4 out of 5 stars

Too much time waiting for approval when…

Too much time waiting for approval when buying a card. The first time it is normal because some validation needs to be done regarding the documents but after that I have bought more than 5 cards and i am waiting at least 4 hours if not a whole day!

March 14, 2021
GiftCard™  logo

Reply from GiftCard™

Hi Alex,

We see that you are fond of our virtual cards. We are very glad that you order more than once from us. We are planning a new functionality with a faster process.

Best Regards, GiftCard Team

Rated 4 out of 5 stars

the card is delivered very late almost…

the card is delivered very late almost 25 days

March 11, 2021
GiftCard™  logo

Reply from GiftCard™

Hello Vicky,

We are very happy to see that, you use our option to “brand your card” with a special image of your choice. We are sorry to hear that your card has been delayed. If you choose to use our service again, keep in mind that we have “Express” delivery and your card can be delivered within 2 working days.

All the best, GiftCard Team

Rated 5 out of 5 stars

Excellent gift card in Europe

Excellent gift card in Europe! I recommend it to everyone!

February 17, 2021
Unprompted review
GiftCard™  logo

Reply from GiftCard™

Hello there.

Thank you for the awesome review! It's great to hear that you're enjoying GiftCard features! We're happy to have you on board!

All the best, GiftCard Team

Rated 5 out of 5 stars

Best gift

Best gift ! It’s easy to use ( like a normal card). Very practical and you could use your own pictures for the design or favourite character- how great is that? 🤩

February 3, 2021
Unprompted review
GiftCard™  logo

Reply from GiftCard™

Hello, Elina

Thank you very much for taking a few minutes of your day to share your experience with us. We're happy to hear that everything's been working smoothly for you so far. Count on us whenever you need, your special gift card is right here!

Best Regards,
GiftCard Team

Rated 1 out of 5 stars

Scam

Scam. Don’t use this Giftscards. I received a giftcard from my employer in October 2019. The card had an expiry date of march 2024 however when I activated the card in Dec 2020 the card was empty!! Turns out that Giftcards charge a fee of 4$ per month until it is activated and for NOTHING.
This fee seems solely for the purpose of ensuring an extra profit for the company. There can’t be much work for them to do that would justify such monthly fee.
It’s unethical and very poor customer service.

December 6, 2020
Unprompted review
Rated 1 out of 5 stars

The Absolute SCAM!

Do yourself a favor and NEVER order anything from those guys!!

The company is one BIG scam, full of UNPROFESSIONAL liars. I have been struggling FOR MONTHS, hoping I will receive some help and will be finally able to us my card. FOOLISH hope. They keep on sending the same automatic e-mails, they do pick up the phone but their response is always "we will send it to the back office, Ma'am" or "We are working on that, please be patient". It looks like their non-existent "customer service" is always saying the same but the actual help is never meant to happen. You haven't been able to use your card or money? Well, dont waste your time and dont be naive - IT WILL NEVER HAPPEN.

Again, do yourself a favor and make sure to NEVER use their scam (can't be called a product or service)...

January 8, 2019
Unprompted review
Rated 1 out of 5 stars

After ordering gift cards in the past 2…

After ordering gift cards in the past 2 years several times for grandchildren in Germany without any problems we will not use this company again. On the 26th of November I ordered a $60.00 Happy Birthday gift card but December 3rd it had not been sent. After contacting them by email I received an email back saying that due to my order being over $250.00 I must provide my Passport and other documents. After emailing back several times I just get the same email returned, "Due to the order being over $250.00 you must provide a copy of your valid passport and..." I requested they cancel the order and refund my funds on Dec 13. Now December 26th and just keep receiving the same email to send a copy of my passport.

December 26, 2018
Unprompted review
Rated 1 out of 5 stars

Really not a good solution

Really not a good solution for your gift cards.
The fees are huge and they make you pay 3€ per month if you are not buying directly products.

November 14, 2017

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