I bought a gift card for a lot of money for my departing colleague order 3361- it took over two weeks, many calls and emails and finally the review in this platform to get the card to actually activ... See more
Company replied
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Spent thousands with this company on several occasions due to a research project involving participant honorariums through gift cards. On the most recent order I had an issue with one of the cards. Af... See more
Company replied
Ordered gift cards to be sent to my customer, according to their website, it should be sent out in 3 business days, it took 5 business days. I have asked multiple times for a tracking number which t... See more
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I can’t add another Australian address. The website keeps asking for a USA state. It accepts the rest of the Australian address but errors out because I don’t enter a USA state but I need to be able... See more
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Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was only able to purchase one card at a…
Was only able to purchase one card at a time - ideally would like to buy more in a single transaction and have more Visa options
June 28, 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
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Didn't let me pay through a buy now pay…
Didn't let me pay through a buy now pay later option. I will not choose to buy from this company again as there are many many companies that allow me to do that.
June 27, 2023
Reply from Gift Card Store
Hi, thank you for your review, we really appreciate it. We are sorry to hear you had a displeasing experience. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Wouldn't recommend this company.
First time using this website, purchase went through then was cancelled by the company, was informed that money was refunded, however still waiting for the refund to be processed. Won't be using this company again. What should have been a straight forward purchase, has been drawn out into a week long process.
June 27, 2023
Reply from Gift Card Store
Hi
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Melissa! We really appreciate it.
Best wishes,
Gift Card Store
Easiest way to send money gift overseas.
June 24, 2023
Reply from Gift Card Store
Thank you for the feedback! We really appreciate it.
Best wishes,
Gift Card Store
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Can trust, took a day
Ordered befpre 1pm came next day around 3pm definitely works and have some quality safety measures, this is a safe site
June 26, 2023
Reply from Gift Card Store
Thank you for the feedback Louie! We really appreciate it.
Best wishes,
Gift Card Store
Quick and super easy
Quick and super easy. I have purchased these multiple times now. My son who is a golf fanatic prefers these to gift cards to his favourite golf store as they are more flexible. If I had to nit pick I'd like to see more selections for the digital gift card designs.
June 22, 2023
Reply from Gift Card Store
Thank you for the feedback Bec! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Joy! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Daanny! We really appreciate it.
Best wishes,
Gift Card Store
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Reply from Gift Card Store
Thank you for the feedback Daxa! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi Chris
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
The additional costs for 'handling' an…
The additional costs for 'handling' an online gift card is ridiculous. Will not be recommending this service.
June 20, 2023
Reply from Gift Card Store
Hi Carol, thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Easy to order & greatly appreciated.
Easy to order & greatly appreciated by the recipient.
June 12, 2023
Reply from Gift Card Store
Thank you for the feedback Alison! We really appreciate it.
Best wishes,
Gift Card Store
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Worst experience ever
Worst experience ever. Don't touch these gift cards with a barge poll. No sign of the gift card, no one answers or returns call or emails, and no refund.
February 27, 2023
Reply from Gift Card Store
Hi Dominic, thank you for your feedback,
Your order was completed and dispatched on 27/02/2023. We are so sorry to hear your gift cards have not reached you. Please could you send us further information to contactus@giftcardstore.com.au for us to investigate this for you?
Thank you in advance,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Jan! We really appreciate it.
Best wishes,
Gift Card Store
I use gift card store to send birthday…
I use gift card store to send birthday & holiday gifts to my son in Australia. I live in the US and find it difficult & expensive to ship gifts.
June 20, 2023
Reply from Gift Card Store
Thank you for the feedback Bridget! We really appreciate it.
Best wishes,
Gift Card Store
Transaction didn't go through and money…
Transaction didn't go through and money has not been returned to my account
June 14, 2023
Reply from Gift Card Store
Hi Mickey
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
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Best gift card online shop
Easy to use website. Great choice
I am a return customer as it is also a very quick turnaround. Very reliable. Always very happy with their great service
Many thanks
June 18, 2023
Reply from Gift Card Store
Thank you for the feedback Robin! We really appreciate it.
Best wishes,
Gift Card Store
Fast online "delivery".
June 17, 2023
Reply from Gift Card Store
Thank you for the feedback Alex! We really appreciate it.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Hi Tom
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
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