Gift Off Reviews 

59
•
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

Shoukd be something in place to stop what happened to me happening again. Like the gift cant be used untill the person receiving it has proved they have dont what they said they would.

Company replied

Rated 5 out of 5 stars

On my first time using Giff Off I had the message “403 Forbidden” displayed. Having just spend £500 I was somewhat concerned and immediately raised my issue through Customer Support. Within minutes I... See more

Company replied

Rated 5 out of 5 stars

I've been using GiftOff to buy cards with BTC since 2017, and it's always been fantastic, in my experience. It takes about ten minutes to receive the card, but that's probably more to do with getting... See more

Rated 5 out of 5 stars

I’ve ordered gift cards from Gift Off a few times now for family living far away, and it’s always been a smooth experience. The selection of brands is wonderful, and it’s nice to know I can send gif... See more

Company replied

Company details

  1. Gift Shop

Written by the company

We are Gift Off, founded in 2013, with a small team based in Norwich, home of Alan Partridge. Our site offers a wide range of digital-only gift cards to the UK, Europe and beyond.


Contact info

4.1

Great

TrustScore 4 out of 5

59 reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(59)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gift cards were easy to buy and…

Gift cards were easy to buy and delivered quickly and seamlessly to email. My only negative comment is that the gift card expires after two years. In Canada, it’s law that gift cards never expire but this isn’t the case with Giftoff which is a U.K. company.

February 4, 2025
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Reply from Gift Off

Thank you for your review! We're glad you found the process smooth and efficient. We understand your concern about expiry dates - while we'd love for all gift cards to last indefinitely, the expiration policies are set by the individual brands, not by Gift Off. We always display these details on our website to help customers make informed choices. We appreciate your feedback and hope to serve you again!

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Rated 5 out of 5 stars

An easy way to send gift cards

An easy way to send gift cards to relatives in Finland.

December 25, 2024
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Reply from Gift Off

Thank you for your review! We’re happy to hear Gift Off has made it easy for you to send gift cards to your relatives in Finland.

Rated 5 out of 5 stars

Simple to use and wide variety of gift…

Simple to use and wide variety of gift cards available. Quick delivery of purchase.

December 27, 2024
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Reply from Gift Off

Thanks for your feedback! We’re glad you found Gift Off easy to use and appreciated all the different gift cards options.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I made an error with my initial order and received quick help that went above and beyond to help fix the problem. Has been a while since I’ve received such professional and thoughtful help. Highly recommend this company.

December 23, 2024
Unprompted review
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Reply from Gift Off

Thank you for your wonderful review. We’re so glad our team could resolve the issue with your order and provide the support you needed. It’s always our goal to go above and beyond for our customers, and we’re grateful for your recommendation.

Rated 5 out of 5 stars

Issue resolution

On my first time using Giff Off I had the message “403 Forbidden” displayed. Having just spend £500 I was somewhat concerned and immediately raised my issue through Customer Support. Within minutes I received a response and full resolution from Rusty. The reason was that I had used the site as a quest. Had I have setup an account, the error message wouldn’t have occurred. Excellent customer service.

December 13, 2024
Unprompted review
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Reply from Gift Off

Thank you for sharing your experience. We’re sorry to hear about the initial issue, but it’s great to know our team was able to resolve it quickly for you. We appreciate your understanding and are glad everything worked out smoothly in the end. If you ever need further assistance, don’t hesitate to reach out!

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Rated 5 out of 5 stars

Easy to buy

Easy to buy. Good choice. Always delivers. What's not to like?

November 30, 2024
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Reply from Gift Off

Thanks for your review, we appreciate it!

Rated 5 out of 5 stars

I’ve ordered gift cards from Gift Off a…


I’ve ordered gift cards from Gift Off a few times now for family living far away, and it’s always been a smooth experience. The selection of brands is wonderful, and it’s nice to know I can send gifts quickly and easily. A great option for anyone looking for a thoughtful gift that’s easy to deliver.

November 11, 2024
Unprompted review
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Reply from Gift Off

Thank you for your kind review. We’re delighted to hear that Gift Off has made sending gifts to your family a smooth and enjoyable experience. It’s great to know you appreciate our selection and the convenience we offer. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Shopping around the world made easy

I have been using Gift Off for many years for purchasing gift cards for family and friends. The whole process is quick and easy. It is very convenient to be able to use a single platform for purchasing gift cards from different companies and also from many different countries. On the few occasions that I have needed help or an explanation of something particular, their client assistance is human (not a bot) and capable of providing clear information without a bunch of unnecessary technical terminology.

The only thing that is occasionally a limitation, but not directly to do with Gift Off itself, is the process of redeeming and the conditions for using certain gift cards, which is determined by the individual retailer. For example, some cards can not be used online, so it is important to read the description of how to redeem the card before making your purchase.

But as long as one is aware of this and takes the time to inform oneself with the information that is always available on the site, I can only give Gift Off a big thumbs-up.

November 16, 2024
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Reply from Gift Off

Thank you for sharing your experience with Gift Off. We’re so glad to hear that our platform has been convenient for your gifting needs and that our customer support has been helpful. Your point about checking gift card redemption details is an important one, and we appreciate you highlighting it and will see if we can make those points clearer in the future.

Rated 5 out of 5 stars

I LOVE Gift Off!

I LOVE Gift Off!!
It's my go to (and my friend's now too!) for gifts. The ease of ordering and the fact that I can order whilst being in a different country (which is not possible on some websites) is amazing. The experience is super user friendly, quick and the gift arrives in a fun way :) Thank you Gift off and keep up the fabulous job!

October 24, 2024
Unprompted review
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Reply from Gift Off

Wow, thank you for such an amazing review! We’re thrilled to be your go-to for gifts, and it’s fantastic to hear that your friends love us too. We truly appreciate your support and kind words. We’ll keep working hard to deliver a fabulous experience every time!

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Rated 5 out of 5 stars

Best gift cards website.

Great service with very professional and helpful staff.
Best gift cards website in UK.

August 20, 2024
Unprompted review
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Reply from Gift Off

Your review made our day! It's feedback like yours that motivates us to keep delivering our best.

Rated 5 out of 5 stars

Easy to buy the gift card I needed

Easy to buy the gift card I needed. Super fast delivery. Highly recommended

August 17, 2024
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Reply from Gift Off

Thank you for your kind words! We're thrilled you had a great experience with Gift Off. Your feedback means a lot to us and helps us keep improving. If you ever need anything, we're here to help.

Rated 1 out of 5 stars

Order canceled despite 2FA

Struggled to created account due to 403 site errors. When I finally managed to create an account and make an order it was then cancelled despite having completed with Applepay and Safekey.

There is no live chat and no phone number.

August 19, 2024
Unprompted review
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Reply from Gift Off

We're sorry to hear about the difficulties this customer experienced. Unfortunately, their order was flagged by our system for a routine security review, which is an automatic process designed to protect our customers from potential fraud.

While the customer did complete their bank's 2FA, additional proof of cardholder identity was required to proceed with the order. We communicated this to the customer and offered a full refund to prevent any inconvenience when they expressed frustration and mentioned pursuing a chargeback.

Despite our efforts to resolve the situation amicably, the customer placed a second order, which, after further consideration, was also refunded as a precaution. We strive to maintain a secure shopping environment for all customers, and our decision was made with that in mind.

Although we don't offer live chat or phone support, we do pride ourselves on our responsive support team, who worked diligently to assist this customer. We understand that security protocols can sometimes cause frustration, but they are in place to protect both our customers and our business.

Thank you for understanding, and we remain committed to providing excellent service to all our customers.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. I have bought 3 vouchers within 24 hours, 2 amazon, 1 deliveroo and all came through within minutes and worked without issue.

May 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Crypto's perfect partner

Customer support on a Sunday, then also on Bank Holiday!!
My query was related to an order that was over a year old. The response was quick and detailed which shed light on the issue enabling resolution.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

It just works

Website works, transactions work, if there is ever a problem there is someone to contact who fixes things. Have used Gift Off for years and can recommend their services.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

The rating is pending but I bought a…

The rating is pending but I bought a high value gift card and 7 hours later it has not arrived. I thought these services was supposed to be quick and easy? However it has now been resolved and im happy with the service!

August 9, 2022
Unprompted review
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Reply from Gift Off

Hi Mustafa,

Our sincere apologies for the delay with this order. The issue has been investigated and resolved and your order was completed at around 11:35 this morning. It took under an hour from the time you contacted us until the time it was resolved. This is a very rare issue and I am sorry that your order was affected.

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Rated 5 out of 5 stars

Plenty of Choice, Fast Payment Prompt Delivery

Really impressed with Giftoff.com as I found there was plenty of choice when I was looking for a gift card present. All the better they accept Bitcoin/Crypto for some cards too. The payment was smooth and my gift card arrived promptly. Recommend this company if you're looking to buy Giftcards online!

June 27, 2022
Rated 5 out of 5 stars

Happy customer since 2017

I've been using GiftOff to buy cards with BTC since 2017, and it's always been fantastic, in my experience. It takes about ten minutes to receive the card, but that's probably more to do with getting the confirmations on the blockchain. I haven't tried using a debit card or similar because I like having a way to spend BTC, but I'd have no concerns doing so. The design of the gifting emails has also recently improved quite a lot, so I sometimes just have the card sent straight to the recipient (someone leaving work, for example).

February 9, 2022
Unprompted review

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