The items were shipped on time and arrived soon, but part of my order was "misread" and I got something I did not want and there was no way of returning it. Furthermore, and more important, the payme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The items were shipped on time and arrived soon, but part of my order was "misread" and I got something I did not want and there was no way of returning it. Furthermore, and more important, the payme... See more
Company replied
The quality and wide selection is fantastic and the shipping is carefully packaged and quick! The sales are also wonderful!
I ordered some merch to the US. I had no issues ordering all my items and shipping and delivery was flawless.
My husband and I will be in Edinburgh this October, and plan on visiting your historic University. The cap and pin arrived in a timely manner and are very well-made; the cap having a wide brim to shie... See more
The University’s Gift Shop and Visitor Centre features a range of official merchandise and also acts as an Information Centre for visitors and prospective students.
2 Charles Street, Edinburgh, EH8 9AD, Edinburgh, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service and quality items from the UofE gift shop. Have ordered a few times and have never had any problems. Recommend this shop highly.
Ordered tshirt online to be delivered to house. Came really quick within 1-2 days. Packaged well (cheers rami). Perfect size and fit so happy with purchase
Exactly as expected. International shipping was surprisingly fast. Thank you
Excellent customer service and love my first order. Had a problem with my initial order which was instantly rectified after sending an email and a few photos. Donated to the University as a token of my gratitude and will definitely be ordering again soon.
This is not the first time I have purchased from the gift shop but it is my first review. I received my wonderful scarf packed by Sadie in no time. I live in Australia and it seemed as though it took less time to arrive than if it was posted locally. The quality of the scarf is excellent and it has been warmly appreciated as a gift for my mother upon my graduation. I highly recommend the University of Edinburgh gift shop. Thank you everyone involved.
Bought a few gifts online and collected them in the shop. Very happy with products and service.
Prompt delivery and impeccable fit -medium t-shirt true to size!
As title suggests, package came quickly even though it was an international order.

Reply from University of Edinburgh Gift Shop
Smart cap, great quality, and delivered safely and efficiently. Thanks so much.

Reply from University of Edinburgh Gift Shop

Reply from University of Edinburgh Gift Shop
My order is perfectly packed for overseas delivery. And every item is worth the price.

Reply from University of Edinburgh Gift Shop
Great quality in their products, although they are a bit pricey. When I ordered I thought it was too expensive but now that I have the items in my posession, I can tell how good quality materials they are made out of.

Reply from University of Edinburgh Gift Shop

Reply from University of Edinburgh Gift Shop
I would have appreciated to know that the shipping costs did not cover the import duty/tax, since it was almost as much as the sweatshirt itself. The rest was fine.

Reply from University of Edinburgh Gift Shop
The shipment arrived on time, however the t-shirts and ball cap smelled heavily of mold. Also, the degree paper frame was bent and damaged and cannot be used. It costs too much to return the merchandise overseas, but I won't order from this shop again because of the condition of the merchandise.

Reply from University of Edinburgh Gift Shop
Great items and fast shipping to the USA. Now if you would just start carrying university flags we would be set.

Reply from University of Edinburgh Gift Shop
Ordered a gift and had it shipped internationally. The cost was no more than if I had shipped myself. It arrived quickly and I received emails when it was shipped. Fab service!

Reply from University of Edinburgh Gift Shop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.