Package disappointment
The gift I purchased was a slight let down as I assumed the wine would have been part of the package. Also I requested that a father's day message be added which I put in the note section, I wrote out what I wanted it to say as well.
Reply from Giftsnboxes
Dear Miss Chantelle,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not fully meet your expectations.
We sincerely apologize that your Father's Day message was not included as requested. We understand how meaningful these personal touches are and regret that we missed this important detail.
We also understand your disappointment regarding the wine. However, we would like to kindly clarify that the wine was not listed as part of the package contents in the product description. We truly appreciate this feedback and will continue working on making our product listings as clear and detailed as possible.
At Giftsnboxes, our goal is to create thoughtful and memorable gifting experiences, and we're sorry that we fell short on this occasion. As a small gesture of appreciation for your understanding, we would be delighted to offer you a 10% discount on your next purchase with us.
Please kindly reach out to our team when you're ready to place your next order so we can personally apply your discount and ensure an exceptional experience from start to finish.
Thank you once again for your feedback and for choosing Giftsnboxes. We truly value your support and hope to have the opportunity to serve you again and create a much more delightful gifting experience in the future.