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We own and operate our own datacenter in Norway. We provide virtual and dedicated servers including datacenter services like colocation.
Norway
3.5
20 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Had very little trouble with Gigahost, customer service also very good. I moved hosting because this is very expensive (about $1,500 per year, versus my new hosting at $540 per year), and because the servers are NOT USA based, I have difficulties with some vendors whose servers bounce out my emails.
Reply from Gigahost AS
Hello James. Thanks for your thorough review :)
my 3 servers dissapeared!!!!
They blatantly said they deleted them and there is no way to get them back!!!
Reply from Gigahost AS
Hi,
We’re sorry to hear about your experience.
We’d like to clarify that servers do not disappear on their own. In some cases, services may be terminated in accordance with our terms of service, for example due to unpaid invoices or other account-related factors. When a service is terminated, the data is permanently deleted and cannot be recovered.
That said, we’d really like to look into your specific case and provide you with a clear explanation of what happened. Please reach out to our support team with your account details, and we’ll be happy to assist you further.
horrible company! refused to provide any help. said to go to reseller. i was willing to pay for my files.... copy paste answers...
avoid them at all cost... worst "host".
Reply from Gigahost AS
We’re genuinely sorry to hear how disruptive and stressful this situation has been for you. We understand how critical server availability and access to data are when your own business depends on it.
In this case, the service you used was purchased through a third-party reseller, not directly from Gigahost. Because of this, both the commercial agreement and the support responsibility lie with that reseller. We are legally and contractually bound to handle communication, billing, and service continuity through our direct customer, and we’re unfortunately not able to bypass that relationship or disclose details related to it.
We also want to clarify that decisions like service termination are never taken lightly. When services are provided through a reseller, any extensions, migrations, or corrective actions must be coordinated and resolved by that reseller. While we fully understand how this outcome affects downstream customers, our ability to intervene directly is limited by confidentiality and contractual obligations.
We regret that this left you feeling unheard at a very difficult moment. That was never our intention, and we’re sorry for the impact this situation had on your business.
We do appreciate you taking the time to share your experience, and we wish you the best going forward.
Kind regards,
Gigahost Management
Gigahost is an absolute zero. Never — and I mean never — deal with these people. Both in business and in morals, they’ve hit rock bottom.
Here’s what happened: I worked with them through a reseller and rented a server. Then one unlucky day, the servers got shut down — all of them, including mine. According to the reseller, the company just cut him off completely. But that’s not even the main problem. The server was down, my business was collapsing, and I reached out to them directly — asking for help, offering to work with them without the reseller, or at least to let me rescue my data. And what did I get in reply?
1. If you have purchased services through a third party or a reseller, you need to reach out to them for support.
2. No, we are not able to assist unfortunately.
That’s it. My whole business was falling apart — and not just mine — and they sent a cold copy-paste answer as if nothing happened. This company is pure, 100% unreliability and irresponsibility, mixed with moral decay.
If you want to lose your business — rent a server from Gigahost.
Reply from Gigahost AS
We’re genuinely sorry to hear how disruptive and stressful this situation has been for you. We understand how critical server availability and access to data are when your own business depends on it.
In this case, the service you used was purchased through a third-party reseller, not directly from Gigahost. Because of this, both the commercial agreement and the support responsibility lie with that reseller. We are legally and contractually bound to handle communication, billing, and service continuity through our direct customer, and we’re unfortunately not able to bypass that relationship or disclose details related to it.
We also want to clarify that decisions like service termination are never taken lightly. When services are provided through a reseller, any extensions, migrations, or corrective actions must be coordinated and resolved by that reseller. While we fully understand how this outcome affects downstream customers, our ability to intervene directly is limited by confidentiality and contractual obligations.
We regret that this left you feeling unheard at a very difficult moment. That was never our intention, and we’re sorry for the impact this situation had on your business.
We do appreciate you taking the time to share your experience, and we wish you the best going forward.
Kind regards,
Gigahost Management
I was charged 800 Dollars for "bandwidth usage" out of nowhere, and support just said it was my responsability to monitor bandwidth usage. These are shady billing practices and should not have been deducted from my card.
My experience with Gigahost involves the persistent hosting of adult content published without the consent of the individuals concerned. This content is hosted on websites using their services through a third-party (Byteflare). Despite submitting GDPR-compliant removal requests, I received no cooperation they blocked me. Legal action has been initiated. This raises concerns about the company's approach to data protection and compliance with European privacy laws.
Reply from Gigahost AS
We take abuse reports and data protection regulations seriously. However, this individual is not a client of Gigahost, and no valid or properly submitted abuse reports have been received from them. Instead, they repeatedly used unofficial and inappropriate channels to communicate, which led to their being blocked.
Gigahost operates in this case as a transit provider, meaning we facilitate network connectivity for other entities. We are not the hosting provider, nor are we legally responsible for the content hosted by third-party networks. Under both European and international law, the legal responsibility for hosted content lies with the actual hosting provider, not with upstream transit providers.
Any allegations of non-consensual content must be directed to the hosting provider or domain owner in question. Sending abuse reports to unrelated infrastructure providers does not lead to resolution and undermines the correct escalation process.
We remain fully compliant with GDPR and applicable privacy regulations and encourage all individuals to use the appropriate legal channels when raising such concerns.
Someone sent a few fake DMCA complaints to Cloudflare within a 24-hour period. This was enough to get my server suspended without warning. Support seems to be nonexistent as I can't get a response from them. Thankfully I had backups and was able to move to a different server. I'd also like to add that everything on my website is legal
Report 1:
Reporter's Name: Ace
Reporter's Email Address: b0gusem4il(at)gmail.com
Reporter's Address: -, a, a, IM
Report 2:
Reporter's Name: aaaa
Reporter's Email Address: a(at)a.no
Reporter's Address: a, a, a, NO
Reply from Gigahost AS
Hello,
We have not seen the reports that you mention, and is not the reason for service suspension. The issue is a lack of response to legitimate takedown requests on your website, which infringes on copyright.
I have been with Gigahost for just 4 months but during this period, their service has been excellent. My server is never down, and is very fast.
Reply from Gigahost AS
Thank you for your kind words :)
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