Gigantic Tickets Reviews 2,522

A lil disappointed I didn’t receive my ticket, however all sorted out now so alls good. Friendly helpful advisors

After requiring a ticket refund for a concert that had been rescheduled that I could no longer attend, I was able to have the refund issued within a matter of days! Amy was super helpful and attentive during the whole process, her communication was nothing short of excellent :)

I needed to transfer ticket dates due to one of the girls breaking her arm.
I emailed requesting help with this and got a prompt reply off Gemma who was so helpful and sorted this for me making some sad girls very happy that they could go another time :-)

Good easy platform to order and pay for tickets, would recommend

I emailed because I needed to change some contact information and Gemma was more than fantastic at sorting out my issue swiftly with zero fuss.

Had to cancel due to date change. Really easy process, Gemma sorted within 10 mins.

If the event gets canceled you only get partial refund. "face value". Well i can start selling 500 bucks socks, but if you return them i value them for 10. They are that kind of business!

Had to request a refund due to my partner having spinal issues, it says in the small pint you have to provide proof. I did and it was plain sailing from there. Refund granted. Brilliant service from AMY.

Gemma was super helpful assisting me with switching my ticket for a different day. Her quick response and effective solution was greatly appreciated. Also, Amy was very kind following up to make sure my issue was resolved. Great team at Gigantic!

So kind, helpful and responsive. Amy has been really helpful in securing a carers ticket and accessible parking. She has been really responsive, kind and patient answering all of my questions, thank you!

unable to purchase via my phone so had to find my laptop. an interactive map would be helpful so you could choose your seats from that

Amazing! Much easier and more streamlined than ticketmaster!

I raised a query as I had not understood about timing of ticket issuing pre performance . Gemma responded promptly and gave me clear advice and guidance. Very reassuring

Bought 4 tickets to see Twisted Sister at Steelhouse Festival. Twisted Sister cancel and I'm told the headline act cancelling is not a good enough reason for a refund, despite purchasing the refund plan.
My only option is to resell the tickets at face value, losing the fees, car park and insurance payment so costing me around £60 not to go. Thanks for nothing, another dodgy ticketing company ruining the experience of concerts and festivals for the fans. Ignore the fake 5 star reviews on this website, the real reviews are on the review centre where they get 2.8 out of 5
AVOID THIS DODGY COMPANY!!!!!!!!

Amy was super helpful and response was fast - my query was answered and complete within 24 hours

Amy was fantastic, empathic and helpful and I was so appreciative of the assistance given.

Quite possibly the best experience I’ve ever had with a ticket seller. I made a mistake with the booking and they went out of their way to rectify it quickly and in a really friendly and helpful manner. This is with special thanks to Holly for her excellent customer service and understanding. Thank you once again, highly recommended ⭐️⭐️⭐️⭐️⭐️

I thought I had a problem with tickets but was helped by Amy to sort my problem and worked out brilliant thank you for your help, tickets all sorted would use again

I had lost the booking confirmation email with my tickets, I emailed the support team and Gemma from the team was able to locate and send me the tickets within 10 minutes of me sending the email. Fantastic service!

I had really efficient service today from Holly when I couldn't find my e-ticket for a gig I'm going to tonight
I had inadvertently typed my email address incorrectly when I made the booking. Nevertheless, Holly helped me and the ticket was sent. Happy camper!