Gigaset Ag Reviews 

Bought pack of two A690HX cordless phones and N300A base station in 2022 so had them a few years now (2026). Chose these because I wanted both conventional landline and VoIP capability. Basic functionality is satisfactory but set-up requires a fair amount of technical know-how (particularly for VoIP). Web interface for base station could be better, particularly for security (can only access by http, not https and password is same 4-digit pin as phones). Two main issues I have had:

Rechargeable battery life was initially poor with batteries failing to hold charge after a year or so. Replaced these and the new batteries again lasted about a year. Eventually, I found there is quite a specific setup protocol to battery replacement to get best lifetime - this is described online but not in the manual for the phone.

Other issue is that the cradle power supplies for both handsets failed after 4 years or so - no output at all. Gigaset offer these as a spare part on their website but won't ship to UK and UK resellers (including original supplier of the phones) don't stock them. Online communication about this was responsive but unhelpful. Eventually, I ended up buying second-hand replacements on Ebay.

Overall, works OK for the price but support leaves a lot to be desired.

My system keeps going down and getting help from their 'Support' line is almost impossible. 'Support Tickets' are issued but response is appalling despite reminders. I need help and am not getting it. This is the second Gigaset system I have had - the previous one died and now this one seems to be doing the same.

How this company gets a rating as high as 1.8 goodness knows. We've not been happy with these phones as they are not user friendly and we replaced the rechargeable batteries but they keep running down and conversations cut off after a few minutes. We're now looking for an alternative as ours is out of warranty. I emailed to ask how to increase the number of rings but I was told as it's out of warranty they could not help! I only asked for advice. Sent a very rude reply back and didn't hear again. Useless product, NO customer service whatsoever. Now looking at BT or Panasonic.

I am not surprised with 1.7 low marks for this company.
I bought a brand ne Gigaset GS6 Pro smartphone through a third party provider in France as I wanted the aternative OS - I bought it with e/OS preloaded from Murena in France who sell Gigaset phones.
One of the accessories provided with the phone, a screen protector turned out to be faulty as does not stick to the screen in two corners. It looks like manufacturing fault with the 2 corners lifting up ever so slightly (it's a plexy protector) with lame gluing agent letting go.
Murena had no spare ones as its part of the boxed product so I spoke to Gigaset directly.
They did not take any responsibility for their brand new product with defective item provided.
Fobbed me off saying I did not buy it in U.K. so speak to Murena.
The protecor on Gigaset website is only 9.90 euros but they do not ship outside of Germany, one cannot buy it elsewhere. You would thing with well over 300 pounds phone they would pop one in a bubble envelope and send it to me... No, they are totally not bothered.
They are fairly small smartphone market player but already try to much the unhelpfulness of bigger companies like samsung, motorola or iphone I guess.
Quite disappointing.

Excelent service from support staff member Tim BertXXXXX. He took lots of effort to solve our problem and we succeeded doing so thanks to his support.

Keep on providing this excelent service Tim and Gigaset!

So I bought a GX4 for my wife 2 years ago. It’s in principle a decent phone although their android variant feels maybe a bit less robust.
But, now after only 2 years they’re stopping support. So from next month onward it won’t get any updates and this phone will be as vulnerable as hell to hackers. TWO YEARS and we’re already obligated to buy a new phone while this one is working just fine. NEVER AGAIN.

I advised them that my Gigaset c620 phone system no longer received answerphone messages and was this because I had full fibre installed.
The answer I got back was this machine doesn't have an answerphone.
There are two systems 620 and 620A. Now you would think they would realise that it was the a version.
I was then told that these older systems answerphone worked on analogue and wouldn't work with digital systems. As I had previously had digital line I researched further myself and found out this wasn;t the case. I asked ee to get the line checked and they found a fault. My system now receives calls on answerphone.
I could have wasted over £150 purchasing there newer system.
You would think they would have tested the capabilities of their equipment for compatabilty, but that is obviously not the case.
Shame on you Gigaset and Meriem Bouya

I bought a smartphone that was supposed to be delivered within 3 to 6 business days but it came after almost three weeks. In the meantime, Gigaset didn't send not even one email or message to my account, not even about the fact that the phone was shipped. I needed to call customer service several times and send tickets through their website but everytime I got a different answer, which wasn't even too realistic. I already thought it's some sort of online scam. Even if it would be the best smartphone in the world, I would definitely not recommend it because I buy a lot online and I have never experienced such a lack of professionalism, reliability, and customer care.

This is unbelievable! It has taken me months to try and resolve the fact that I cannot get my answering machine to work even though it advertises and answering machine on the box and in the advertisement on Amazon. It took me months to get someone on the phone to answer me after many many emails that didn't make any sense and they had me do the same things over and over. I am so disappointed and angry that I paid this much money for a telephone that is useless! This is false advertising.

I was surprised to see the poor reviews that Gigaset receives on Trustpilot. I only came on to record my recent excellent experience. Our phone "went down" and because we could still get good internet I thought that it was the phone (Gigaset C435A) that was at fault. I completed the form on the Gigaset website customer care section and received a very full guide as to how to correct my problem. To cut a long story short, I eventually found out that it was the external land line that was at fault. Open Reach fixed it and we were "up and running" again. We have had our Gigaset phone (twinset answer phone) for twelve years and it has been fine in every respect.

Poor products & incredibly rude and unhelpful"customer service" - avoid
called their CS & spoke to a rude dismissive guy who appeared to take pleasure in being difficult and flippant. Convinced me to ditch Gigaset when I have full fibre broadband installed.

Gigaset phone is so complicated you can access your voicemail mail, information on the internet is useless. My 80 year mother has had to go to geek squad to turn off this persistent alarm and she can’t even listen to her messages.

Bought a Family Duo set and worked well for almost 20 months then one handset went wrong.
Can't find a single handset andalthough others might work with the base you can't find any information on their website for this phone as they don't list it.
Did find out that there is a 2 year guarantee on their phones.
Send email off and many, many emails and 3 weeks later I think I have got them to send me a replacement which is supposed to arrive next week. Will update.

Update 17TH JULY
replacement handset arrived direct from Germany, latest style so doesn't fit existing bases but thankfully it came with a base.

Baught a gigaset phone and had some problems. I contacted the manufacturer. They would not provide any support and do not stand behind their product. I suggest you buy another phone brand. It's been so frustrating.

This phone is a nightmare, do not buy this sooo not user friendly, wish I had seen the reviews before I purchased this awful awful phone back to BT phones..

Spent hours researching Gigaset smartphones with removable batteries (because it's better value and better for the environment).

Couldn't find a UK retailer and finding replacement batteries proved impossible. Batteries for the phone I'm interested in are listed on Amazon but are 'CURRENTLY UNAVAILABLE',.. so what's the point?

Gigaset C570H total rubbish telephone. Dreadful menu, practical impossible to reset time and date. Illogical menu keeps defaulting to its own choice. Battery on constant charge but goes flat after a few minutes editing. Worst phone I have ever owned.

Not made in China. All their cordless phones and half of mobiles are made in Germany 🇩🇪 🇩🇪 🇩🇪🙂👍

Waited a month for a reply about where to buy mobile battery in London. Told me they don't do mail order but I can get them in Currys or supermarkets like Sainsbury's ! Went to Currys who don't sell batteries and hadn't heard of Gigaset.
I bought phone because Gigaset is green and makes phones with changeable batteries...

Broadband installed at Bh2121, 12th 13th sept 2022 your contractors damaged my hedge with some material which has caused it to slowly die. I have reported bus trip advisor at time reply was “it will recover” and an apology. In May 2023 a neighbour took up you offer of free broadband for 3months, I spoke to one of your employees wearing a dark polo shirt named Dan and showed him the damage to my front hedge, he took a photo of same and informed me he would report same. I have not received any response from your company which leaves me to believe he did not forward my complaint? The hedge is gradually dying and needs replacement for which I am looking for some answer from yourselves. I have also previously posted a review and no reponse.