It was really easy to take out this travel insurance policy. It will suit my needs perfectly, hopefully I will have great holidays this year knowing I will be covered for most eventualities. Unfortun... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Got my yearly travel insurance last week from Gigasure. I am very pleased with the nice gentlemen on the phone. He was very patient, polite and explained my options in a knowledgeable manner. Als... See more
Company replied
My husband and I recently had to cancel a trip to Australia because our grandson was born extremely prematurely and was very poorly. The staff at Gigasure were so understanding and the online claim pr... See more
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Brilliant, logical layout and easy to navigate app. Can update medical conditions easily via the app. Or if you prefer, telephone very helpful Customer Service (with callback request) and at n... See more
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Company details
Written by the company
At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.
Gigasure, your travel companion
Written by the company
- Our Products:
- Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
- The Gigasure app empowers you to:
- Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
- Post-purchase Boosts:
- Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
- GigaShield - Travel Disruption Benefits:
- GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.
Contact info
3rd Floor, Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, United Kingdom
- 020 4587 2875
- customercare@gigasure.com
- gigasure.com
Travel worry-free with Gigasure
4.6
Excellent
2K reviews
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On the day I called to make a simple…
On the day I called to make a simple amendment to the names of the people covered on the policy (mistaken entry). I was on hold for over one hour and in the end I gave up. There was a quicker response on line to the chat line. The chat line did resolve the issue quickly and efficiently. However, the call experience has left me nervous.
April 7, 2026
Reply from Gigasure
We appreciate you sharing your experience. We're sorry the call wait time caused you concern, we're currently experiencing an increased volume of calls due to the ongoing conflict in the Middle East causing disruption to all travel too and through the area. We are happy to know we were able to resolve your query via webchat, and can assure you that when you need us we'll be there.
Reply from Gigasure
We're happy to hear that your delivery experience was excellent! Thank you for your positive feedback; we appreciate you considering us again.
The price is most important and cover is next
I was given your your name by my ex husband who said it was superior to all the rest , I went onto gigasure and to my delight it was just as he said truly it was a bonus that saved me a lot of money it was also easy to use x
April 19, 2026
Reply from Gigasure
We're happy to hear that you found our services superior and easy to use, just as you were told. We appreciate you sharing your positive experience and are delighted we could save you money. Thank you for your feedback!
Reply from Gigasure
We're happy to hear that you've had a great experience for the second year! Thank you for your positive feedback; it means a lot to us.
Easy Enough
Buying holiday insurance was very easy through Gigasures website, and the prices was very reasonable for the cover we needed.
April 16, 2026
Reply from Gigasure
We appreciate you sharing your experience. We're happy to hear that you found purchasing holiday insurance easy and the prices reasonable for your needs.
All questions were set out to be read…
All questions were set out to be read easily and understandable
April 20, 2026
Reply from Gigasure
We're happy to hear that our questions were easily readable and understandable. We appreciate you taking the time to share your positive experience!
Reply from Gigasure
We appreciate you letting us know that our staff was helpful and the price was good. Thank you for your review.
It would have been extremely helpful if…
It would have been extremely helpful if the instructions sent with the item were in English. As it is they were totally useless as I couldn't read them.
April 12, 2026
Reply from Gigasure
Thank you for your review, we can't help but feel that this review may be about someone else. We are Gigasure, your travel insurance provider, and all our communications and policy documents are provided in English.
Brilliant help when needed.
When my partner had accident on holiday you was brilliant guided us what to do at the hospital and rang us every day to check up on my partner thank you for your great help and advice. Brilliant job.
November 30, 2025
Reply from Gigasure
We're happy to hear that we could provide guidance and support during such a difficult time. It's great to know our assistance made a positive difference. Thank you for your kind words and appreciation.
100% would use you again
I found everything so easy to do. I looked at so many different companies and decided on yours. I’m not very good with things like this but was very reassured once I’d done everything. I wish every company was this easy. Thank you
April 12, 2026
Reply from Gigasure
We're happy to hear that you found our services easy to use. We appreciate you choosing us over other companies. It's great to know you felt reassured by our process. Thank you for your positive feedback!
Easy to do online
April 13, 2026
Reply from Gigasure
We're glad you found it simple to complete online. We appreciate your feedback and time.
Travel Insurance
I used the confused.com website to find quotes for travel insurance. Gigasure was the best quote and had the best benefits. Your redirected to Gigasure's website to complete the purchase and it was very easy to do.
April 19, 2026
Reply from Gigasure
We appreciate you taking the time to leave a review! We're happy to hear that you found a great quote with excellent benefits through confused.com and that your purchase process was easy.
Reply from Gigasure
We're happy to hear that the setup was easy and the price was great. Thank you for your feedback!
Reply from Gigasure
We appreciate you sharing that our policy was very good and reasonably priced. Thank you for your review.
Easy to navigate and purchase a policy…
Easy to navigate and purchase a policy online. Will use again!
April 19, 2026
Reply from Gigasure
We're happy to hear that you found our online policy purchase process easy to navigate. Thank you for your positive feedback; we appreciate it!
Reply from Gigasure
We appreciate your feedback and we are so glad you found our service quick, easy, and efficient. Thanks for your review.
great price
April 12, 2026
Reply from Gigasure
Thank you for your review. We're delighted to know you were happy with the price quoted.
Reply from Gigasure
We appreciate you taking the time to share your experience. We are so happy to hear the application process was nice and quick for you.
Travel insurance
Purchase of insurance was very straightforward, I haven't been away yet and unable to comment on process of a claim.
April 12, 2026
Reply from Gigasure
We're happy to hear that your insurance purchase was straightforward. Thank you for your feedback, and we hope you have a wonderful trip!
The price was good and it was easy to…
The price was good and it was easy to navigate the website
April 12, 2026
Reply from Gigasure
We're happy to hear that you found our price good and the website easy to navigate. Thanks for your positive feedback!
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