Giles Tours Reviews 

35
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just returned from 5 days Highlands Rail & Sail tour and thoroughly enjoyed the experience. Hotel was 1st Class for food, staff and entertainment. Our driver Philip was very knowledgeable as well as... See more

Rated 5 out of 5 stars

We have just returned from Giles Highland Rail and Sail tour. It was superb. Philip is an excellent tour driver/guide. He was very attentive to our every need and good fun. The Winnock Hotel was b... See more

Rated 4 out of 5 stars

July 2024 belgrave sands hotel torquay.Fantestic stay great room great staff and the food is 5 star.The only let down on this trip were the set meals in overnight stops in mercure hotel haydock the me... See more

Rated 4 out of 5 stars

After an early morning start, we were on our way to several other NI pickup points to collect more passengers. Soon the coach was full, a good sign that both the company and the tour are popular. Our... See more

Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Transportation Service

Written by the company

Giles Tours are an award winning family run business which was established in 1991 offering Quality Coach Tours throughout the UK & Ireland and European Coach Holidays. Giles Tours are a house hold name for coach tours and are awarded not only Northern Irelands Leading Tour Operator but also the Best Coach Tour Company UK & Ireland 2021.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(35)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have just returned from Giles…

We have just returned from Giles Highland Rail and Sail tour. It was superb. Philip is an excellent tour driver/guide. He was very attentive to our every need and good fun.
The Winnock Hotel was brilliant. Good food, good atmosphere - good everything.
This was our first tour with Giles and most certainly will not be our last.

June 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just returned from 5 days Highlands…

Just returned from 5 days Highlands Rail & Sail tour and thoroughly enjoyed the experience. Hotel was 1st Class for food, staff and entertainment. Our driver Philip was very knowledgeable as well as entertaining.
All in all - a very enjoyable trip.
John & Mildred

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 Giles Tours

This is the second of two tours too Maritime Hotel Bantry Bay , since 23rd of March , with Andrew our driver escort.

Andrew excelled in his performance ensuring that everyone's needs we're attended too at all times but what made the trip was Andrews genuine enjoyment of the job and his ability to engage with everyone in such a relaxed manner and of course the depth of knowledge he shared with passengers about the area

My wife and I would also like to express our praise regarding the empathy and professional way he assisted two of our fellow passengers in dealing with an extremely serious health crisis during the tour.
Regards Patrick and Barbara

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great company to tour with

Great company to tour with. We were on the Killarney tour 6th - 10th April 2026 & it was absolutely stunning. Driver extremely competent, helpful, knowledgeable & such a nice guy. Seats very comfortable & ambience on coach excellent. Seem to stay at best hotels which are great, good food & very clean.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Loch Lomond

Just returned from Easter tour to Loch Lomond.
Excellent service from start to finish, hotel, food and entertainment was great and all in all good value for money.
Special mention to Philip our driver who went above and beyond to ensure a good time was had.

April 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Giles coach tour to Bantry in west Cork

The bus driver Josh who was very good explaining what we were looking at and some of the history of them
The bus was kept in perfect condition and very comfortable and with will planed breaks through out the tours .The Maritime Hotel in Bantry that we stayed in was was very good and the meals could not have been better . So we were very happy with this Giles tour

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Family Christmas present

Booked my parents a trip for a family xmas present, after all what do you buy for those that have everything they need. They’ve just returned from their coach holiday and can’t stop raving about the great experience they had from Josh the coach driver, the hotel and staff, to the new friends they’ve made. They loved the experience so much they’re currently perusing the brochure looking for their next trip. They loved the attention to detail and how they were made to feel. Thank you Giles’ tours!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Cork and bantry

Our second Giles tour to Cork and bantry what a fantastic experience. The tour and hotel was amazing . We had a great driver Davy who was excellent. Hotel Martine in bantry was fantastic great food and staff amazing so keep up the great work Giles

November 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

What a Fantastic Day

Fantastic day from start to finish bus arrived on time entered a lovely Warm Clean Bus informed of the Safety rules explained in detail the order of the day he was extremely helpful, polite,and funny,we had lots of time for shopping and refreshments we finished the day with a fantastic meal in Tullyglass Hotel back on the road home in lovely warm comfortable Bus with lovely background music Thank you for a wonderful day

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Colmans nursery by coast to Ballygally Castle

Left Newtownards at 9.00 and after pickups travelled to Colmans nursery and Ballygally Castle for afternoon tea. Good value for the money. I Would recommend this trip as the tour was specific to our needs. The coach was very comfortable and Stacey the driver was an excellent host. We were home at a nice time. Thank you Giles tours

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic four day tour of Galway…

Had a fantastic four day tour of Galway and Connemara 19th to 22nd May. The 4*Galway Bay hotel in Salt hill was our base, overlooking the Bay and the Burren in the distance. The food was to a high standard,lovely rooms and helpful staff ,they provided us with a fan for the room as it was very hot. Sitting on the terrace under a parasol sipping a drink and watching the world go bye was unforgettable. Professional service with a smile from Neil our driver ,highly recommend this tour and the tour company.

May 22, 2025
Unprompted review
Rated 4 out of 5 stars

harrowgate

Our bus trip was a first for us but proved to be a complete success.From start to finish there was nothing to complain about. A well organised trip which we would have no hesitation to recommend to others.Hope to use this same company again.

May 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Harrogate & York

I went on my first bus tour with Giles to York 12th - 16th May, accompanied by my friend Margaret. Joshua Giles lovely & so approachable. A real gentleman. He went over & above to be helpful.The hotel was spotless & food lovely. The coach was immaculate & very comfortable. We would highly recommend this company & will definitely be booking another tour in
the near future. Thankyou. Brenda Bleue & Margaret Millar.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Scotland

My husband and I have just returned from our first ever coach tour and didn't know what to expect. We choose Giles tours and weren't disappointed. Stacey was our driver and he was excellent, professional and went over and beyond his role, assisting all passengers on and off the coach paying extra attention to those with mobility issues and ensuring all needs were met. He was also informative throughout the trip.The coach was clean and air conditioned and Stacey ensured there was plenty of comfort breaks. The whole trip was organized from start to finish and I would definitely recommend this company. I have been looking at their brochure with a view to returning soon and have recommended it to family and friends. Well done Stacey and thank you for all your kindness we hope to see you soon. Carol and Colin

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Winter warmer

Just back from a weekend in donegal would highly recommend, josh the driver was very pleasant and interacted with everyone nothing was a problem first trip with giles tours would deffo look into doing another one in the future thanks for a great weekend

February 21, 2025
Unprompted review
Rated 4 out of 5 stars

July 2024 belgrave sands hotel…

July 2024 belgrave sands hotel torquay.Fantestic stay great room great staff and the food is 5 star.The only let down on this trip were the set meals in overnight stops in mercure hotel haydock the meals puting mildly were terrible staff young kids guy in charge a vomplete idiot basil faulty was better.Breakfast however was a different story regular hotel staff well run and a good breakfast .This being the only reason I did not award 5 stars

July 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

A wonderful four day trip to York

A wonderful four day trip to York. Excellent care and attention, from a careful, kind and considerate driver. Josh Giles, is knowledgeable and happy to share his love of each area, as we travel. The hotels are carefully chosen and are always of a very high standard. We have travelled on six or so, different trips with Giles Tours, with always the same high standard of care and attention. The coaches are spotlessly clean. Booking is simple and the prices are very competitive.

November 29, 2024
Unprompted review
Rated 4 out of 5 stars

Killarney, Ring of Kerry, Dingle and back

After an early morning start, we were on our way to several other NI pickup points to collect more passengers. Soon the coach was full, a good sign that both the company and the tour are popular. Our driver, Josh, gave useful commentary and information as we progressed. There were coffee shop stops on the various trips on each of the days, Unfortunately, with a tight schedule some were a bit rushed. Josh was always were informed as to the best places to go, for views, buildings, etc. The hotel, Gleneagle, was well located, the staff of which were friendly, helpful and made it a happy location. Food was great, and in an extremely busy place was served promptly. The only negative point to make is in respect of evening dinner times, which varied too much.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Our guide Josh was AMAZING

Our guide Josh was AMAZING! He was very knowledgeable about the area and a pleasure to speak with. We were under a bit of a time crunch issue and he coordinated all of our stops perfectly, including making a lunch reservation for us while we were out at one of the sites so that when we arrived, we were able to be seated right away. Josh went above and beyond!

September 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look