Gillette UK Reviews 

11,100
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, particularly their razors, for delivering a clean and smooth shave, often noting their effectiveness and longevity. The ordering process and website are frequently highlighted as easy to use and navigate, making purchases straightforward and efficient. Many people appreciate the good prices, promotional offers, and overall value provided, finding excellent deals. The delivery service is often described as fast, prompt, and reliable, with items arriving quickly after ordering. However, some people were dissatisfied with specific products, reporting them as ineffective or causing issues like cuts during use.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing them as long-lasting, genuine, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Price

People report positive experiences with price, often finding products to be a good value and not too... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and reliable... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been duped into buying the Harry’s Plus set, and finding them to be horrible, blunt and utterly useless - I decided, after many years of being put off Gillette for being a bit woke and corporat... See more

Company replied

Rated 5 out of 5 stars

A good service direct from the manufacturer, order was placed 0n Friday 17th July and delivered here on the 18th July at 11.45 am, I will re-order again in the future. Very efficient. Thank-you Ia... See more

Company replied

Rated 5 out of 5 stars

Very easy to order, you can use 10% newsletter discount on already discounted products too, brill! Hoping the razor will be brilliant too.:)

Rated 5 out of 5 stars

So easy to order, especially as I only had to enter my date of birth, unlike another very large company that you need to use a credit card to but age specific items. Also while inputting my order bei... See more

Company replied


Company details

  1. Barber Supply Store

Information provided by various external sources

Every man needs a great razor. Whether you prefer a bushy beard or a clean shaven look, you'll need a high functioning razor to perfect your chosen style. Check out the complete range of Gillette razors, blades and male grooming products. Discover new ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

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4.5

All reviews

(11,100)

1,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Products OK, Customer Services Appalling

The product I purchased, their new Labs razor is OK, but not as good as the Pro Glide with the battery powered vibrating head.

After receiving the special offer, as advertised on their website, I noticed two items were missing from what had been shown in their promotion for this specific offer.

After contacting their customer services, and getting past the AI responses to presumably a human, it was frustrating they refused to recognise that everything shown in their photos of their advert for each promotion, should be supplied.

It was also frustrating they refused to have a telephone conversation even at a higher level and eventually when they realised the error, what was in the box, was not everything they had promoted in their advert, they said they would refund me, but never did.

Products are OK, Customer Service is appalling.

November 28, 2025
Rated 2 out of 5 stars

Slow antiquated ordering system

Slow antiquated ordering system

July 30, 2026
Gillette UK logo

Reply from Gillette UK

Hi Jerry,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind Regards,

Stephen

Rated 5 out of 5 stars

Bargain!!

Have used Fusion5 ever since they came out, 20 years ago. I always stock up when Gillette has a sale. £10 off these blades is a bargain!!

July 30, 2026
Rated 1 out of 5 stars

I bought a 'body&intimate' electric…

I bought a 'body&intimate' electric razor device from boots on monday ,and after using it ,can only state that its total rubbish,a waste of money, and all the advertising hype is total bull, never again will I buy Gillette

July 27, 2026
Unprompted review
Gillette UK logo

Reply from Gillette UK

Hi Ron,

Thank you for taking the time to leave a review.

We are sorry to hear your recent experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?

We do want to assist and look further into this matter.

Kind Regards,

Stephen

Rated 5 out of 5 stars

Amazing service

Amazing service from ordering to delivery - ordered after 13.30 hours & delivered by 11.00 am the next day. Could not ask for a better service.

July 28, 2026
Rated 5 out of 5 stars

I think Gillette provides the best…

I think Gillette provides the best razors and gels for my skin. I’ve tried all the other major brands but always come back to Gillette Proglide. I don’t mind paying a bit more for a quality shave and the razors last a long time.

June 21, 2026

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