Gina's Drop 'N' Go Reviews 20

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used Gina’s Drop ‘N’ Go for all my laundry needs since she opened. Whether it’s been a straightforward weekly shirt wash and iron or more heavy duty feather duvet washes or removing ink stains... See more

Company replied

Rated 5 out of 5 stars

Gina and her team are always professional and helpful. My clothes consistently come back spotless and perfectly cared for, with no issues at all. I’ve also had a wool carpet cleaned and was very happy... See more

Rated 5 out of 5 stars

I genuinely cannot recommend this dry cleaning service highly enough. Every single item I bring in comes back spotless, perfectly pressed, and looking brand new. The tailoring is consistently flaw... See more

Company replied

Rated 5 out of 5 stars

I have been using Gina’s for a while now. They are friendly family team, who provide an exceptional service every time; the quality of the clean and a speedy service. They go out of their way to adapt... See more

Company details

  1. Dry Cleaner

Written by the company

The business is a Wet/Dry cleaning service which will either be a drop off or a pick up & drop off service. It is eco-friendly, we will be using Lagoon & these are the reason why we stand out from the rest. 1. Respect for fibres- we can clean ALL types of garments & fibres ensuring premium results. 2. Cleaning with Lagoon- has a fresh scent and the colours are brighter. 3. Professional Cleaning- Lagoon only requires ONE hour to perfectly clean in water even the most delicate garments. Lagoon is the first water based professional cleaning system to obtain the endorsement of The Woolmark Company. 4. Last but not least- PROTECTING THE ENVIRONMENT- with Lagoon, you help protect the environment. NO SOLVENTS ARE USED in the process & all detergents are biodegradable for chemical free drainage. Lagoon cleans your garments whilst keeping the environment SAFE.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent service

Gina and her team are always professional and helpful. My clothes consistently come back spotless and perfectly cared for, with no issues at all. I’ve also had a wool carpet cleaned and was very happy with the results. It’s such a relief knowing my items are in safe hands. Gina also organises a delivery service which has been extremely helpful and convenient. I highly recommend her services!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Gina was lovely

Gina was lovely, helpful and fast. Knew everything about my suit took a lot of care after it and I definitely recommend it for the people in Walthamstow.

February 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommend

Moved into the area 18 months ago and started using Gina’s as the kitchen was being replaced. Have been back every week since. Good price, great quality and a lovely team. Highly recommend

February 15, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou for your support Paul
See you soon

Rated 5 out of 5 stars

Feel so lucky to have such a reliable…

Feel so lucky to have such a reliable dry cleaners! Always so helpful, I’ve had countless alterations, everything comes back pristine!

February 13, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou so much Emma for support see you very soon

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast, efficient and reasonably priced. Highly recommended!

February 11, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

David Thankyou for your support see you soon

Advertisement
Rated 5 out of 5 stars

Going that extra mile

I have had a great experience using Gina’s wash and go.I contacted her a couple of years ago.

February 8, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou Mr Coleman see you soon

Rated 5 out of 5 stars

Great service

Great service. Quick and efficient. Highly recommend!

February 2, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou Hamida for your support see you very soon

Rated 5 out of 5 stars

I genuinely cannot recommend this dry…

I genuinely cannot recommend this dry cleaning service highly enough. Every single item I bring in comes back spotless, perfectly pressed, and looking brand new. The tailoring is consistently flawless - it’s clear how much care and attention goes into things.

On top of the incredible quality, the prices are extremely competitive, which honestly feels like a rare find these days. It’s such a relief knowing I can trust my clothes to someone who takes real pride in their work.

I feel very fortunate to have such an amazing, reliable service in my area.

January 31, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Georgina Thankyou for your support see you very soon

Rated 5 out of 5 stars

Gina has never let me down

I have used Gina’s Drop ‘N’ Go for all my laundry needs since she opened. Whether it’s been a straightforward weekly shirt wash and iron or more heavy duty feather duvet washes or removing ink stains which looked impossible, she and her staff always deliver in a polite and professional way. I cannot recommend this establishment highly enough.

January 30, 2026
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou Andrew for your support see you soon

Advertisement
Rated 1 out of 5 stars

Do not give your number to this dry…

Do not give your number to this dry cleaning business. They will use it to send you repeated, intrusive advertising SMS messages over the years that follow, even if you have not given permission for this and have requested the messages to stop. I have unfortunately had to report them to the Information Commissioner's Office over this, and hopefully they will take action.

October 31, 2025
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Dear Customer,

We are very concerned to read your review and take data protection extremely seriously.

As your review is anonymous, we are currently unable to identify the mobile number concerned. We would genuinely appreciate the opportunity to investigate this matter properly.

Please contact us directly at [your business email] with the mobile number in question so we can immediately remove it from our marketing database and investigate how this may have occurred.

All our promotional messages include an unsubscribe option, and we are committed to complying fully with data protection regulations.

We apologise for any inconvenience caused and would welcome the opportunity to resolve this promptly.

Kind regards,
Management
Gina’s Drop ‘N’ Go

Rated 5 out of 5 stars

If I could give more than 5 stars I…

If I could give more than 5 stars I would! I don't normally leave reviews but I absolutely had to this time as Gina totally saved the day! I placed a black silk dress in for drycleaning. There was a small patch where we thought the material had faded prior to cleaning, however when the dress came back, the cleaning had exposed a much larger area that had faded, right down the front. I had an event to attend the following day (and nothing else to wear!), and Gina was phenomenal. She promised me that she would work something out and get me to my event and she did! She arranged for their tailor to create a new black panel on the front of the dress that completely masked the problem, yet did not ruin the style of the dress at all. She also managed to make this all happen in under 24hours - free of charge - so I did indeed make it to my event! The service here is absolutely phenomenal! Thank you Gina!

May 16, 2024
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou so much see you soon.

Rated 5 out of 5 stars

Gina went above and beyond in meeting a…

Gina went above and beyond in meeting a quick turnaround for a garment I needed. She took a personal interest such that I felt a box of chocolates in addition to the bill was a way of recognising remarkable customer service.

January 6, 2024
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Thankyou hope to see you soon

Rated 5 out of 5 stars

Highly Recommended

I've used Gina's Drop 'N' Go a few times now and can only echo what other reviewers have said.
Gina provides an excellent and professional service and have no hesitation in recommending her.

December 17, 2023
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Catherine Thankyou so much
Really appreciate all your support for my small business.
Hope to see you soon.

Advertisement
Rated 5 out of 5 stars

Friendly, flexible, and competitive prices

Gina's Drop 'N' Go is excellent! They are so so friendly and accommodating.
I've been using their couriered pick up and drop off service and have appreciated their flexibility, the friendly couriers, and the great communication from Gina on prices and timelines.

We also get a quick call 10 mins before a drop off/ pick up time.

I live in Blackhorse Road and was struggling to keep on top of our washing and ironing during a busy period and this business is just what we needed!

November 9, 2023
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Ashley thank you so much for this feedback
We are a new business so feedback is very important.
Hope to see you soon.

Rated 5 out of 5 stars

Had a great experience of using Gina’s

Had a great experience of using Gina’s. Did an excellent job with my suit and also had fantastic service. I had a delicate silk tie that they took good care of. All round great service, thanks a lot!

September 30, 2023
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Hi Liam thank you so much for the feedback
Really appreciate it.
We welcome any feedback from our customers this helps us to develop ourselves and our business.
Hope to see you again soon.
Kind Regards
Gina

Rated 5 out of 5 stars

Best Experience I Have ever had

I was one of the first 50 customers so I was offered 10% off which was amazing already but on top of that the workers there had amazing customer service. They were friendly and helped me out a lot. I finally got the stain of my Favourite jumper which I have been trying to get rid of for months and it was a bargain, the prices cannot be matched to any other dry cleaners.

September 5, 2023
Unprompted review
Gina's Drop 'N' Go logo

Reply from Gina's Drop 'N' Go

Hi Ashfer thankyou so much for your review
We hope to see back in our store very soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look